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Marina Felix
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Marina Felix | Page 55
service advisor
Dirito Brothers Walnut Creek Volkswagen
2020 North Main Street
Walnut Creek, CA 94596
565 Reviews
Industry Experience
24 yrs, 10 mos
Languages Spoken
English
Spanish
565 Reviews
Write a Review
565 Reviews of Marina Felix
November 15, 2019
Marina - excellent customer service Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on w Marina was extremely helpful and beyond personable. Her kind demeanor and smiling face were so welcoming on a Weds morning. She was well informed on what my car needed and she was prompt, time-efficient and honest in everything. More
by GIANNALUCHINI8
Verified Customer
Helpful 
November 14, 2019
Service and sales Staff are very friendly and accomodating in all areas and helpful also i can recommend it to my friends and did a good work on my car Staff are very friendly and accomodating in all areas and helpful also i can recommend it to my friends and did a good work on my car More
by ESCALONAARNEL
Other Employees Tagged: Oscar Dryden
November 13, 2019
A lot of work to get ready for a smog check My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on My '06 New Beetle convertible had problems passing a smog check. It took a lot of investigation and a lot of work to finally achieve a pass rating on the secondary air system. Marina was very forthright and friendly throughout the process. Dirito Bros tenaciously handled all of the problems that came up and I got back a car that I hope will pass smog easier in a couple of years. More
by Michael Easker
November 13, 2019
Buying all electric Golf Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to Received excellent and thorough review of new e-Golf vehicle. Sales representative Oscar Dryden answered all our questions and concerns and offered to address any issues we had after we drove the car off the premises. We returned about a week later and we discussed some questions we had about the vehicle. More
by HBSARGE79
Other Employees Tagged: Oscar Dryden , Ed Miller
November 05, 2019
NOx Sensor Warranty Repair My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The r My TDI was taken care of under warranty. Marina communicated with me during the process. I was able to get the repair taken care of for free. The repair was completed in the timeline they had given me upfront. More
by karl.a.ruter
November 01, 2019
Great service! Great experience and customer service at this dealership! My favorite service person from my Audi dealership is also now there (Marina) :) They prices Great experience and customer service at this dealership! My favorite service person from my Audi dealership is also now there (Marina) :) They prices/offers were very competitive and pleasant to work with. Thanks again! More
by PTRAINOR7
Other Employees Tagged: Sterling Daniels , Diego Soto
October 31, 2019
Recall Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car aft Car brought in for recall notice. Marina was very helpful and went out of her to assist me in resetting the oil and service reminders on the car after the service was completed. More
by caymus97
October 31, 2019
Quick and easy, Marina is super helpful Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was a Marina provided very helpful options. And it’s super easy to communicate with her via SMS. There was a misfire with the car engine light but she was able to take care of it fast and worry free. A great experience. More
by Elvis
October 30, 2019
Second Service Jetta 2019 Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the Superior service!! From the moment my call was taken, forwarded to Service Department... when Marina took my call and scheduled my appointment, the non-intrusive and clear communications (texts) from Marina on what Tech's had detected from my comments on car and up to the moment my car was returned to me... The courteous shuttle driver's... In a nutshell the entire staff is great. More
by SAINZJORGE
October 25, 2019
Do I need a title? They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was sto They got to work immediately and only suggested what I needed. Marina was friendly, concerned and knowledgeable-which is nice. The coffee area was stocked and clean, and there were lots of cool magazines to look at in the lounge. More
by DMNDFITZGERALD
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