Marina Felix
Marina Felix at Dirito Brothers Walnut Creek Volkswagen

Marina Felix | Page 92

service advisor

Dirito Brothers Walnut Creek Volkswagen

2020 North Main Street
Walnut Creek, CA 94596

Contact Me
4.9
947 Reviews

Industry Experience

27 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.9

947 Reviews

Write a Review

947 Reviews of Marina Felix

December 13, 2019

Dealership Rating
Employee Rating

Great service Great service. Timely completion of the car. Didn’t have to wait when I picked up the car. Didn’t have to wait to be transported to my office. More

by LACOLAO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear your visit went so smoothly and efficiently, thank you so much!

December 11, 2019

Dealership Rating
Employee Rating

Service recall item and trouble shoot a rattle under car The service was completed in a timely manner and Marina was quick to communicate the progress while I was waiting for my vehicle . The experience was More

by Scorpion5
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's nice to hear everything went so smoothly!

December 09, 2019

Dealership Rating
Employee Rating

Positive Experience The work on my car was done as expected and within the time frame outlined. Employees were personable and efficient. All was quite effortless as well. More

by b1066
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's great to hear all went according to plan!

December 06, 2019

Dealership Rating
Employee Rating

Effortless I called to confirm service appt (I scheduled online) one day prior to drop off date. It wasn’t found in the system. My call was transferred to Marina More

by Dorzcritique
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Morning and evening shuttle van drivers (can’t remember their names). Soo professional and personable.

Dec 17, 2019

Dirito Brothers Walnut Creek Volkswagen responded

It's great to hear that we were able to fix the mix-up, thank you for giving us a chance to remedy the situation!

December 06, 2019

Dealership Rating
Employee Rating

Simple The service department is efficient and well managed. Easy to make an appointment. Totally hassle free. Shuttle service is convenient. Wait room is cl More

by DBAtlas
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Andres Garcia

Dec 12, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you, it's great to hear that our efforts to provide high quality service are appreciated!

December 05, 2019

Dealership Rating
Employee Rating

50k Mile annual service Marina was terrific! She texted me updates throughout the day and kept me informed. I appreciate her great attention and service. Thank you Marina, More

by Joe Gallagher
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 12, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the five star review Joe!

December 03, 2019

Dealership Rating
Employee Rating

Efficient and pleasant From the time of making the appointment to finish it was a very efficient process. The wait for the service was less than anticipated. Waiting area i More

by DKINGPKING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes

Other Employees Tagged: Oscar Dryden

Dec 04, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thank you for the feedback about your experience here at Dirito Brothers Volkswagen!

November 27, 2019

Dealership Rating
Employee Rating

quick and easy Service was easy and effortless. Shuttle service was quick and drivers were friendly. It was just basic service and some recall work and it was smoo More

by Brent.Hughes0
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Dec 04, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks so much for the five star review Brent!

November 25, 2019

Dealership Rating
Employee Rating

Quick and great service. Great service. Appreciate the quick responses to texts. Keep me updated on the process. Always asked before performing any work that would cost money. More

by ejcheung
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

We work hard to keep our customers informed throughout the process so it's great to hear our efforts are paying off!

November 24, 2019

Dealership Rating
Employee Rating

Excellent Service My recent experience at Dirito Bro’s VW was great would highly recommend if you need service on your VW or need to buy a new car More

by elliott_hull
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 27, 2019

Dirito Brothers Walnut Creek Volkswagen responded

Thanks for the five star review and recommendation Elliott!

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