STAY AWAY FROM KIA OF HUNTINGTON ( NY) !
!!!!
They caused Damage to my NEW vehicle and refuse to pay to get it fixed.
They Don't answer the phone, Don't call you back and make promises the
!!!!
They caused Damage to my NEW vehicle and refuse to pay to get it fixed.
They Don't answer the phone, Don't call you back and make promises they don't keep, Don't trust anything George Arapian says. He even lies to Kia Corporate who agreed that they ( Dealer) caused damage. Kia Corporate tried to contact and communicate with George for several weeks, and he played hide an seek with them, and refused to call them back, and when they reach him he keeps stalling and never gets back to them, in an effort to aggravate-hoping you and they go away!
George even told me he would take care of it after he viewed the damage for himself and would call me the next day but never did and doesn't reply, A simple warranty repair has turned into a $1400 of damage to the trunk and paint. Its been going on for almost 6 months now -You buy a new care to get rid of problems but Kia of Huntington just gives you more problems!! The General Manager Marina Letsios also ignores calls and doesn't accept direct calls - Really-!!
My car went in for a simple warranty repair of the Spoiler and they ruined the paint and dinged the trunk, and the spoiler is worse then before and only made it worse on an two attempts to fix due to incompetence- STAY AWAY!!
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by LarryD
Feb 24, 2023 -
Kia of Huntington responded
We are truly sorry about the way you feel and about your unpleasant experience. While we make every effort to achieve 100% customer satisfaction, we do want to clarify some of your statements and are more than happy to discuss any concerns further. The following are the facts as we know them: 1. You purchased the vehicle from us on October 31, 2021. 2. You came to us about a concern with the spoiler on the vehicle (this was a factory installed item). We opened up a warranty repair with your concern and had the spoiler repainted for you (under manufacturer's warranty). 3. You were unhappy with the workmanship and we had it redone a second time at our cost. 4. After the second repair, you were still unhappy and we got the manufacturer involved. 5. Kia Corporate inspected the vehicle and came to the conclusion that it is within the manufacturer's specs which means that they will be doing no further repairs on that item at this point. 6. We have made every attempt to make you happy but you then wanted us to give you cash so you could do the repair yourself. 7. Unfortunately that is not something we can do and that led to your review. 8. While it is your right to give your opinion in your review, I find it a little disheartening that you are tagging a sales person whom you never met or did any business with because their last name is the same as the General Manager.
Feb 24, 2023 -
LarryD responded
There you go again,….MORE LIES !!!
Where did you get your information? or do you just make it up. I have complete record of all events dates, emails etc. along with photos of each bungled attempt to repair showing how on each of the two attempts to repair you caused even more damage to my car - paint drips, paint over spray, paint globs, paint bubbles, rough surfaces that any novice would agree was due to incompetence ( AGAIN on two occasions more damage was caused by your dealership, on each attempt for the same repair ) Kia corporate never inspected the vehicle, but they did have the photos along with the body shop quote to repair the damage you caused. They also agreed that the work done to my car DOES NOT meet manufacturer specs, and has caused damage to my car- you also were sent the BODY SHOP ESTIMATE for the cost of damage ( if it met specs as you stated in your lie, then how can they come up with an almost $1400 estimate on a new car?) . George ARAPIAN, your General Sales Manager saw the damage personally, and stated he would take care of it and call me back with a resolution. He never did and never offered any type or repair, even though he said he was going to get a refund from his body shop due to to the damage. After he saw the damage and the repair quote ( almost $1400) from a reputable local body shop, GEORGE stopped taking both kia corporate calls as well as my calls( which from day one he never took), and would NOT return messages or emails left for him.
SO YOU HAVE A PROBLEM TO FIX, but you continue to lie, ignore, and make up stories. It’s a shame that you treat your customers like this - If you are serious as about resolving this ( as you state above about 100% customer satisfaction) then contact me, but until then - Like I originally stated - be warned ……. STAY AWAY FROM KIA of HUNTINGTON.
The group at Kia of Huntington has been awesome.
The worked really hard to find the car that I needed, and in this market, I got a great deal. Very grateful to them for their professionalism, hone
The worked really hard to find the car that I needed, and in this market, I got a great deal. Very grateful to them for their professionalism, honesty, hard work and willingness to work with me. I've been shopping for a car for like three months, and hit road block after road block... until I went to Kia of Huntington. They found the right car, found it quickly, and really made it work. Very grateful!
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by FrConstantine
poor customer service from the minute you walk through
the door ,from the front / welcome desk to management and even service department
the door ,from the front / welcome desk to management and even service department
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by serafina
Other Employees Tagged:
George Arapian
, Ariel Castillo, service manager John
Jul 16, 2021 -
Kia of Huntington responded
Thanks so much for sharing your experience with us. We want you to feel comfortable sharing good or bad news with us. Providing a positive experience is our top priority. I'm so sorry that your visit with us fell short of expectations.
We're using your feedback to make some important changes with out welcome desk, Management and service department.
- Kia of Huntington Management