Mario Fuentes | Page 3

Truck City Ford is accomidating and polite. The service is fast and they respect their customers. The service is fast and they respect their customers. More

by sl121258 Verified Customer Verified Customer

Report | Print

Repair went well when back ordered parts finally arrived. I waited about a week and a half and finally called in to check on the status of the back ordered parts and was told they were in. I had been told I waited about a week and a half and finally called in to check on the status of the back ordered parts and was told they were in. I had been told they would call me when the parts arrived. More

by IANCAMERA12 Verified Customer Verified Customer

Report | Print

I’m very happy with the sales and service, I wouldn’t go anywhere else anywhere else More

by JOHNHENRYC Verified Customer Verified Customer

Report | Print

These guys did everything they could to get my truck in and fixed as fast as they could when it broke down while traveling back to Arkansas from vacation. Top notch service and great customer service. A hu and fixed as fast as they could when it broke down while traveling back to Arkansas from vacation. Top notch service and great customer service. A huge thank to Robert for doing what he could in getting my truck fixed so we could get back on the road home More

by JONATHAN.VIRE23 Verified Customer Verified Customer

Report | Print

This dealership has th ebest customer servive. The men in the service office were attentive and seemed to really car eabout th etime I spen tthere. The men in the service office were attentive and seemed to really car eabout th etime I spen tthere. More

by KHALEY98 Verified Customer Verified Customer

Report | Print

We purchased a brand new Thor Challenger mobile home on 3-13. We departed the dealer on 3-15 and had several issues - one being the console AC. We were getting conflicting info from the dealer as to what w 3-13. We departed the dealer on 3-15 and had several issues - one being the console AC. We were getting conflicting info from the dealer as to what was wrong and where we should go for service - Thor or Ford - as it was a Ford chassis. We went to a Thor dealership who didn’t work on our model so we went to your dealership on 3-16. Honestly, I felt broken and defeated not being informed about the Texas Franchise Law and just wanted to hang my head. Went into the service station and told my story to a lady at the desk. Mario Fuentes said he would take care of me. Honestly, he was an Angel right when we needed someone in our corner. Compassionate eyes with a loving soul and a beautiful cardinal tattoo staring at me. I wholeheartedly knew I was in great hands and everything was going to work out! It was a blessing to stop at Truck City Ford and meeting Mario. Our Motorhome issues were investigated and we were on our way. Thank you for having such an amazing employee and man to represent your company! He was patient and answered all of our concerns even though there was nothing to gf on the Ford end. Feeling uplifted and renewed, we went back to Alvarado for all the repairs. But….. Mario made all the difference in my day and my perception. He’s a true gift to humanity. More

by HAVEN9629 Verified Customer Verified Customer

Report | Print

They did a good job of changing my oil. Did just what I asked them to. Did just what I asked them to. More

by STERNA77 Verified Customer Verified Customer

Report | Print

Mario is always able to work me in for required maintenance appointments when they're do! Always professional and responsive to my needs! maintenance appointments when they're do! Always professional and responsive to my needs! More

by CLARKOBRIANT Verified Customer Verified Customer

Report | Print

Customer service was good but not happy about discontinuing the Family Plan. That was the only reason I traveled to your place for my oil changes. Guess I will be going somewhere else. discontinuing the Family Plan. That was the only reason I traveled to your place for my oil changes. Guess I will be going somewhere else. More

by GAYLE.BROWN Verified Customer Verified Customer

Report | Print

Kind and considerate very helpful in getting everything done that was requested. Truly enjoyed the experience. done that was requested. Truly enjoyed the experience. More

by BILLAUSTIN1953 Verified Customer Verified Customer

Report | Print