Mario Lee | Page 11

Salesman Mario was a nice guy a helpful. Very pleased with the car and giving me plenty of time to check it out on my own. Would recommend doing business with them. with the car and giving me plenty of time to check it out on my own. Would recommend doing business with them. More

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Went in to test drive a car - endedUp driving 4 . Mario Went in to test drive a car - ended Up driving 4 . Mario was great , I never felt any pressure to make a decision . Super friendly atmosphere , and i Went in to test drive a car - ended Up driving 4 . Mario was great , I never felt any pressure to make a decision . Super friendly atmosphere , and it was packed on the Saturday I was there ! Ended up buying a car and I love it More

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Great overall experience. Everyone was attentive and worked within our schedule. We had to step out for a bit and they had no problem with it at all. worked within our schedule. We had to step out for a bit and they had no problem with it at all. More

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Busy place, but worth the wait. Trey was great and very helpful. They all went above and beyond to ensure a smooth experience. Will definitely be back. helpful. They all went above and beyond to ensure a smooth experience. Will definitely be back. More

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I like Mario so much. So kind to take care of customer I wil enjoy the new car. I will recommend to my friends and family wil enjoy the new car. I will recommend to my friends and family More

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Couldn’t have asked for a better experience! Everyone I worked with was extremely pleasant and helpful! What a breath of fresh air! Keep up the great work guys! worked with was extremely pleasant and helpful! What a breath of fresh air! Keep up the great work guys! More

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Great people nice environment very late selection of cars beat costumer services that you will find on the area! Really happy with my car thanks beat costumer services that you will find on the area! Really happy with my car thanks More

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Needed a good reliable used car for our grandson. The selection was prolific. The people were all polite, professional and knowledgeable. Will buy again there selection was prolific. The people were all polite, professional and knowledgeable. Will buy again there More

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My experience at Bourne’s Auto was exceptional! Greg and Mario helped me find, teat drive and purchase the perfect car. I will definitely be back in the future! Mario helped me find, teat drive and purchase the perfect car. I will definitely be back in the future! More

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Updated Review 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bour 2/12/20 Spoke w Carlos and he has done a wonderful job of fixing the issues. Even getting me a rental for a few days. I would happily recommend Bourne's going forward! Service department is wonderful as well. I would absolutely return and recommend based of how this handled after connecting again w Carlos. Purchased a vehicle in early Dec 2019. Mario was great to deal with as I was extremely limited on the time I could spend on this. He was very low pressure. Test drove the car, loved it. The tire pressure lights were on (it was a frigid day) - I asked about this and was told it was because it was so cold. My current vehicle would do the same thing so I didnt think twice. Picked up the car 4 days later - all tire pressure lights were still on - again it was about 10 degrees out. I was also given HALF A KEY - just the remote and told I would have to go to a dealership and get the rest of it and Bourne's would reimburse me. I already barely had time to go there, never mind another dealership for a key! I immediately called and emailed Mario within 30 minutes of leaving the dealership- about the tire pressure. Never heard back. 3 days goes by - I put air in and the lights went out but came back on. I call AGAIN. No response. I call a true Kia Dealership about the key and am told it will be almost $400 between labor and parts. So I reach out to Carlos the manager - he says let me call you back in 15 minutes. 3 hours goes by before he calls. I explain the situation - he says bring the car in to have the tires looked at (more of my time) and let him look into the key situation. I explain I cant get into the glove compartment and I need the Manual.The following Saturday I spend an hour at service having them check the tires. They fully inflated and checked and no issues. The Service people were GREAT. Lights haven't come back on since - so they truly just needed air - I guess I am shocked the dealership would release the car to me and not put air in the tires to get the warning lights off! Anyway, Carlos gets back to a few hours later about the key and said you don’t need the whole remote, just the key part. I said I explained that to the dealer and they insisted it would be almost 400 because it was a service appointment. But again - WHY AM I DEALING W THIS???? Long story short - he orders the key for me and said he will let me know when it comes in. Few days later he calls and said its in and asks if I want him to mail to me. I said yes please- TWO + weeks go by - no key. Now I can't get into the glove compartment of the vehicle bc it is locked which was one of the reasons I told him I needed the key asap. Finally after over two weeks I reach out - "whats going on, the key hasn’t come yet". He responds telling me I will have it within the next 4 days.(almost three weeks to arrive by mail from the other side of town???). The key finally arrives(now almost a month after I purchased the vehicle) and IT DOESNT OPEN THE GLOVE COMPARTMENT. I reach out and ask about this as I am assuming the owner’s manual is in there and I need to reprogram the back hatch bc it doesnt open all the way - "let me consult my service department on this and get back to you" - That was almost 3 weeks ago. I have not heard back from him. So while I love the vehicle, and Mario was pleasant to deal with (he was actually out sick when I was leaving messages about the tires and I didnt realize that), I am not thrilled w the lack of follow through or making things right on the part of management (Carlos). Not happy at all and would have to think twice about returning or recommending. More

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