I wasn't expecting to buy a car, and walked out with a
new car that I'm happy with, Great Experience
new car that I'm happy with, Great Experience
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by REALTORJESSE2001
Verified Customer
Verified Customer
Oct 02, 2023 -
Puente Hills Ford responded
We're thrilled that you had a great experience with us and found the perfect car! Enjoy your new ride, and if you ever need anything in the future, don't hesitate to reach out.
Steve Whiteside was so good and helped my family so much
Thanks again. I will be back with him when we need a new car.
Thanks again. I will be back with him when we need a new car.
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by mccaffernick
Other Employees Tagged:
Milad Aghili, Stephen Whiteside
Aug 31, 2023 -
Puente Hills Ford responded
That's amazing that Steve helped you out, mccaffernick! Thanks so much for the excellent five-star rating, and we look forward to introducing you to your next new car.
Aug 31, 2023 -
mccaffernick responded
Thanks
Steve was incredibly knowledgeable and patient!
I truly appreciate the care he took in helping us get into a new vehicle.
I truly appreciate the care he took in helping us get into a new vehicle.
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by dmccaffer
Verified Customer
Verified Customer
Other Employees Tagged:
Milad Aghili, Stephen Whiteside
Aug 30, 2023 -
Puente Hills Ford responded
Hello and thank you for this great feedback for our team! We are thrilled to know that Steve provided 5-star service and we look forward to working with you again in the future!
Aber and Alonso were very helpful!
They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not
They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not personable and we found her to be offensive. When making a big purchase, whether it be a home, car, etc., there is a certain level of respect that should be considered towards the client. She disregarded us and our questions completely as a family purchasing a "family car". She was irritated every time we asked a question and tried her least to explain anything to us. We would never recommend anyone to her or ever work with her again! Because of Kristen, We would not recommend this dealership, unless they had another option to work with a different financing agent.
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by Brittany Salinas
Verified Customer
Verified Customer
Aug 29, 2023 -
Puente Hills Ford responded
Hello Ms. Salinas-
My name is James Ramos and I am the General Manager of the Dealership.
First I would like to personally thank you and your Family for giving us the opportunity to earn your business and trusting us with purchasing from our Dealership.
Next , I want to apologize for the behavior of our Finance Manager. The way you were treated should never happen, please forgive us. I will work and continue to mentor her so this does not happen going forward.
If you would like to do any business with us in the Future I can help you and your family out directly.
Please call me at 626-723-7601 , this is my personal phone number.
I will oversee all transaction details and make sure to pair you up with a different agent who would do all your paperwork for you.
Last- please let me know if there is anything else I can do for you.
Thank you again,
James Ramos
General Manager
626-723-7601 Direct
Shannon was not very concerned about the issues with my
car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did gi
car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did give me confidence in the service nor dealer knowledge.
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by jcontre331
Verified Customer
Verified Customer
Service Price Transparency
Other Employees Tagged:
Shannon McDowell
Aug 30, 2023 -
Puente Hills Ford responded
We're sorry to hear about your experience, and we apologize for any frustration you encountered. Your feedback is important to us, and we strive to provide clear explanations and exceptional service. If you're open to discussing the situation further, please reach out to us directly so we can work towards resolving this matter. Your satisfaction is our priority, and we appreciate your feedback.
Everyone was very helpful and courteous through the
entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperw
entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperwork started.
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by jromero07
Verified Customer
Verified Customer
Other Employees Tagged:
Milad Aghili, Brendan Keough, Stephen Whiteside, Omar
Aug 30, 2023 -
Puente Hills Ford responded
Thank you for sharing your positive experience! We're delighted to hear that our team was helpful and courteous throughout the entire process, and that you had a seamless experience from the moment you arrived.
Friendly, reasonable, patient and work hard to get you
the deal that's fair for you.
the deal that's fair for you.
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by LAMONTWHITE897
Verified Customer
Verified Customer
Other Employees Tagged:
Milad Aghili
Aug 25, 2023 -
Puente Hills Ford responded
Thank you for your review! We're glad to hear that you had a positive experience with us. Our team is dedicated to providing friendly and patient service, and we're delighted that you found our deals to be fair. We hope to have the opportunity to assist you again in the future!
Dream makers .
Finance , She is the coolest professional. Sales Manager Top Shelf.
My Sales Man Brings Respect and Trust That We Wish was in every thing we do. Pue
Finance , She is the coolest professional. Sales Manager Top Shelf.
My Sales Man Brings Respect and Trust That We Wish was in every thing we do. Puente Ford is a great place because of him. You will get No Bull Shop at Puente Ford. Buy here if you want a solid Deal.
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by elzorbo.bigballs
Aug 18, 2023 -
Puente Hills Ford responded
Thank you for your kind words! We're thrilled to hear that our team at Puente Ford made your car-buying experience a positive one. Providing respectful, trustworthy, and professional service is our priority.
Aug 18, 2023 -
elzorbo.bigballs responded
Maurice Mario Aydin
These are three names that you want to remember when you go to puente hills Ford dealership the car sales business has so many liars that make the experience a negative one well these three individuals have a work ethic that is above and beyond and they do not compromise lies for the truth because of this I give them five stars because of this I highly recommend puente hills Ford for next car purchase and I especially recommend that new crossover mustang that totally will blow you away if you have never driven an EV car so my hats off to these three individuals who make the puente hills Ford a five-star establishment thank you
Incredible staff and experience all round 10/10 for the
whole team! Thank you guys for taking such care of me and for making my purchasing experience enjoyable. Highly text you guys
whole team! Thank you guys for taking such care of me and for making my purchasing experience enjoyable. Highly text you guys
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by kevin@kjrentertainment.com
Verified Customer
Verified Customer
Aug 15, 2023 -
Puente Hills Ford responded
Thank you for your kind words! We're thrilled to hear that you had an incredible experience with our staff and that the team provided top-notch service. Your satisfaction is our priority, and we're here to assist you whenever you need us!
Very nice salesman’s .
No pressuring. And they were able to get me down to the payments I wanted.
No pressuring. And they were able to get me down to the payments I wanted.
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by gknutson26
Verified Customer
Verified Customer
Other Employees Tagged:
Stephen Whiteside
Aug 10, 2023 -
Puente Hills Ford responded
Thank you for your kind words! We're glad to hear that our team provided you with a pleasant and pressure-free experience. Your satisfaction is our priority, and we're delighted that we could help you achieve the payment plan you were looking for.