Mario Murillo
Mario Murillo at Puente Hills Ford
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Mario Murillo

Sales Consultant

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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4.5
36 Reviews

Languages Spoken

English English

Spanish Spanish

4.5

36 Reviews

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36 Reviews of Mario Murillo

October 01, 2023

Dealership Rating
Employee Rating

I wasn't expecting to buy a car, and walked out with a new car that I'm happy with, Great Experience More

by REALTORJESSE2001
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Oct 02, 2023

Puente Hills Ford responded

We're thrilled that you had a great experience with us and found the perfect car! Enjoy your new ride, and if you ever need anything in the future, don't hesitate to reach out.

August 31, 2023

Dealership Rating
Employee Rating

Steve Whiteside was so good and helped my family so much Thanks again. I will be back with him when we need a new car. More

by mccaffernick
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Milad Aghili, Stephen Whiteside

Aug 31, 2023

Puente Hills Ford responded

That's amazing that Steve helped you out, mccaffernick! Thanks so much for the excellent five-star rating, and we look forward to introducing you to your next new car.

Aug 31, 2023

mccaffernick responded

Thanks

August 29, 2023

Dealership Rating
Employee Rating

Steve was incredibly knowledgeable and patient! I truly appreciate the care he took in helping us get into a new vehicle. More

by dmccaffer
Recommend Dealer
Yes

Other Employees Tagged: Milad Aghili, Stephen Whiteside

Aug 30, 2023

Puente Hills Ford responded

Hello and thank you for this great feedback for our team! We are thrilled to know that Steve provided 5-star service and we look forward to working with you again in the future!

August 28, 2023

Dealership Rating
Employee Rating

Aber and Alonso were very helpful! They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not More

by Brittany Salinas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Alfonso Alvarez, ABNER MENA , Kristen Sophiea

Aug 29, 2023

Puente Hills Ford responded

Hello Ms. Salinas- My name is James Ramos and I am the General Manager of the Dealership. First I would like to personally thank you and your Family for giving us the opportunity to earn your business and trusting us with purchasing from our Dealership. Next , I want to apologize for the behavior of our Finance Manager. The way you were treated should never happen, please forgive us. I will work and continue to mentor her so this does not happen going forward. If you would like to do any business with us in the Future I can help you and your family out directly. Please call me at 626-723-7601 , this is my personal phone number. I will oversee all transaction details and make sure to pair you up with a different agent who would do all your paperwork for you. Last- please let me know if there is anything else I can do for you. Thank you again, James Ramos General Manager 626-723-7601 Direct

August 26, 2023

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Employee Rating

Shannon was not very concerned about the issues with my car, did not explain well the desired outcomes and why it was necessary to apply the fixes and then wanted to charge an exorbitant amount. Nor did gi More

by jcontre331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Shannon McDowell

Aug 30, 2023

Puente Hills Ford responded

We're sorry to hear about your experience, and we apologize for any frustration you encountered. Your feedback is important to us, and we strive to provide clear explanations and exceptional service. If you're open to discussing the situation further, please reach out to us directly so we can work towards resolving this matter. Your satisfaction is our priority, and we appreciate your feedback.

August 26, 2023

Dealership Rating
Employee Rating

Everyone was very helpful and courteous through the entire process. When we showed up they had the car we were interested in already waiting for us. We immediately took a test drive and then the paperw More

by jromero07
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Milad Aghili, Brendan Keough, Stephen Whiteside, Omar

Aug 30, 2023

Puente Hills Ford responded

Thank you for sharing your positive experience! We're delighted to hear that our team was helpful and courteous throughout the entire process, and that you had a seamless experience from the moment you arrived.

August 23, 2023

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Employee Rating

Friendly, reasonable, patient and work hard to get you the deal that's fair for you. More

by LAMONTWHITE897
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Milad Aghili

Aug 25, 2023

Puente Hills Ford responded

Thank you for your review! We're glad to hear that you had a positive experience with us. Our team is dedicated to providing friendly and patient service, and we're delighted that you found our deals to be fair. We hope to have the opportunity to assist you again in the future!

August 17, 2023

Dealership Rating
Employee Rating

Dream makers . Finance , She is the coolest professional. Sales Manager Top Shelf. My Sales Man Brings Respect and Trust That We Wish was in every thing we do. Pue More

by elzorbo.bigballs
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Maurice Guevara, Aydin Hamouni

Aug 18, 2023

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that our team at Puente Ford made your car-buying experience a positive one. Providing respectful, trustworthy, and professional service is our priority.

Aug 18, 2023

elzorbo.bigballs responded

Maurice Mario Aydin These are three names that you want to remember when you go to puente hills Ford dealership the car sales business has so many liars that make the experience a negative one well these three individuals have a work ethic that is above and beyond and they do not compromise lies for the truth because of this I give them five stars because of this I highly recommend puente hills Ford for next car purchase and I especially recommend that new crossover mustang that totally will blow you away if you have never driven an EV car so my hats off to these three individuals who make the puente hills Ford a five-star establishment thank you

August 14, 2023

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Employee Rating

Incredible staff and experience all round 10/10 for the whole team! Thank you guys for taking such care of me and for making my purchasing experience enjoyable. Highly text you guys More

by kevin@kjrentertainment.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 15, 2023

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that you had an incredible experience with our staff and that the team provided top-notch service. Your satisfaction is our priority, and we're here to assist you whenever you need us!

August 08, 2023

Dealership Rating
Employee Rating

Very nice salesman’s . No pressuring. And they were able to get me down to the payments I wanted. More

by gknutson26
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Stephen Whiteside

Aug 10, 2023

Puente Hills Ford responded

Thank you for your kind words! We're glad to hear that our team provided you with a pleasant and pressure-free experience. Your satisfaction is our priority, and we're delighted that we could help you achieve the payment plan you were looking for.

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