Alfonso Alvarez
Alfonso Alvarez at Puente Hills Ford
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Alfonso Alvarez

Trusted Sales Advisor

Puente Hills Ford

17340 East Gale Avenue
City of Industry, CA 91748

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5.0
31 Reviews

Languages Spoken

English English

Spanish Spanish

5.0

31 Reviews

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31 Reviews of Alfonso Alvarez

October 08, 2023

Dealership Rating
Employee Rating

Was so helpful and I appreciate that he was able to get me into a car, Thank you so much!! More

by imdave47
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Oct 12, 2023

Puente Hills Ford responded

You're very welcome! We're glad to hear that our team, especially Abner, was able to assist you in getting into a car. If you ever need anything else or have more questions in the future, feel free to reach out. Enjoy your new car, and safe travels on the road!

October 08, 2023

Dealership Rating
Employee Rating

Excellent help and staff. Would definitely recommend this dealer to friends and family. Great customer service More

by mysecondbaby
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Oct 12, 2023

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to hear that you had an excellent experience with our staff and customer service. If you ever need assistance in the future or if your friends and family are looking for a dealership, please don't hesitate to reach out. We appreciate your support!

September 19, 2023

Dealership Rating
Employee Rating

Excellent. Courtesy. Reliable. Professional. Personal. Building relationships. Entrepreneur spirit. Respectful. Honest. Welcoming. Subjective. Thinkers. Human. More

by FPS6766
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni , Moises Altamirano, Brendan Keough

Sep 22, 2023

Puente Hills Ford responded

We appreciate your kind words and positive feedback about your experience with our Ford dealership. It's great to hear that our team provided excellent service and made your car-buying experience enjoyable. If you ever have any more automotive needs or questions in the future, don't hesitate to reach out. Thank you, and we wish you many great journeys in your new vehicle!

September 14, 2023

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Employee Rating

Very good customer service highly recommend they help me to get a Translate Ford 250 for my plumbing company Jetter Rooter … More

by Jetter Rooter
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Moises Altamirano, Brendan Keough

Sep 19, 2023

Puente Hills Ford responded

Thank you for your recommendation! We're thrilled to have assisted you in finding the perfect Ford F-250 for your plumbing business. If you ever need further assistance, don't hesitate to reach out. Safe driving!

September 05, 2023

Dealership Rating
Employee Rating

Both Alfonso and Milan were excellent to work with. I'm very happy with my lease and would highly recommend them both. Highest praises for both of them. More

by sapanjabi
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni , Milad Aghili

Sep 05, 2023

Puente Hills Ford responded

Great to hear about your successful lease, sapanjabi! Thanks for stopping by, the great review, and congrats on the new Ford!

August 28, 2023

Dealership Rating
Employee Rating

Aber and Alonso were very helpful! They were kind and professional and made the process flow smoothly. As far as financing, Kristen Sophiea, she was rude and ill-mannered. She was not More

by Brittany Salinas
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Mario Murillo, ABNER MENA , Kristen Sophiea

Aug 29, 2023

Puente Hills Ford responded

Hello Ms. Salinas- My name is James Ramos and I am the General Manager of the Dealership. First I would like to personally thank you and your Family for giving us the opportunity to earn your business and trusting us with purchasing from our Dealership. Next , I want to apologize for the behavior of our Finance Manager. The way you were treated should never happen, please forgive us. I will work and continue to mentor her so this does not happen going forward. If you would like to do any business with us in the Future I can help you and your family out directly. Please call me at 626-723-7601 , this is my personal phone number. I will oversee all transaction details and make sure to pair you up with a different agent who would do all your paperwork for you. Last- please let me know if there is anything else I can do for you. Thank you again, James Ramos General Manager 626-723-7601 Direct

August 24, 2023

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Employee Rating

Service was great but disappointed you stopped doing car washes. You need to bring car washes back More

by 19fordguy
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 25, 2023

Puente Hills Ford responded

We appreciate your constructive feedback and are always looking at ways to improve customer experience. Your 5-star rating means a lot to us. If we can assist you again please let us know!

August 14, 2023

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Employee Rating

Alfonso was the best when we came to take my car in to have something fixed. He was ready and waiting when I arrived and offered me a car to drive so I didn’t have to wait at the dealership for 3 hours. A More

by hayleyrostenbach
Recommend Dealer
Yes
Aug 15, 2023

Puente Hills Ford responded

We're glad Alfonso provided excellent service and took care of you during your visit. Thank you for your feedback, and we're here to assist you whenever you need us!

August 14, 2023

Dealership Rating
Employee Rating

So far they half done a good job, helpful and respectful overall a great job More

by Ray.valdez64@gmail.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Aydin Hamouni

Aug 15, 2023

Puente Hills Ford responded

We appreciate your feedback! It's great to hear that our team has been helpful, respectful, and done a good job so far. Please reach out if you need anything else!

August 14, 2023

Dealership Rating
Employee Rating

Incredible staff and experience all round 10/10 for the whole team! Thank you guys for taking such care of me and for making my purchasing experience enjoyable. Highly text you guys More

by kevin@kjrentertainment.com
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Aug 15, 2023

Puente Hills Ford responded

Thank you for your kind words! We're thrilled to hear that you had an incredible experience with our staff and that the team provided top-notch service. Your satisfaction is our priority, and we're here to assist you whenever you need us!

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