Mario Sanchez | Page 24

Lease financing process was painfully long We came in to lease the 2019 Buick Encore as advertised from the Memorial Sales ad. Mario Sanchez was the salesperson that helped us. Mario was very We came in to lease the 2019 Buick Encore as advertised from the Memorial Sales ad. Mario Sanchez was the salesperson that helped us. Mario was very efficient, knowledgeable about the product, and helpful in coordinating all processes for us. The initial introduction process was very quick and easy: we came in, introduce ourselves, asked for the lease special, determine that it's available, was shown the car, inspected the car, got the credit application filled out, and... wait. The wait was over 2 hours. Mario was profusely apologetic, but we knew it's not his fault - it was outside of his control. Whoever is handling the lease closure process behind the closed door office was the reason of the delay (and we don't know why...). I am a current GM lessee, there was no trade-in, no haggling of the price, my credit is good (Tier-1), and credit qualification is excellent. But, we waited for 2 hours! We could understand if we have credit challenges, or under-employed, or whatever that would requires fine-tuning the paperwork. We could even understand that you want to keep your customers in the showroom during this time to upsell more products, etc. However, none of that happened - we just sat in the showroom and waited for someone in the closed-door office to print a piece of paper showing us the breakdown of prices, and how much to cut a check for our deposit. Once we got the paper, we went over to the finance office as the last step to sign the paperwork. With signing a tons of paper and an offer for insurance protection, we still were able to be done with that within less than 10 minutes! (That we love!). This is unacceptable as we can't see any reason to justify this long wait time. We came in at 7:15pm on a Wednesday evening, there were not a lot of customers (less than 5 in the showroom that we can track). I have purchased and leased a number of cars in the past, this being the first time at your dealer; Unfortunately, I would not come back nor give a positive recommendation to anyone that we know. It's unfortunate because I see that your dealer has a large base of products, your pricings are good, your sales staff are motivated and courteous - all very positive things that a car buyer customer would look for in a dealership. In my opinion, the dealership's management would need to look at the sales/lease closure leader and review his/her operating process. That person's managing the business process was the key reason that spoiled our experience with your dealership. More

by PHAMJ01 Verified Customer Verified Customer

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Great experience getting my new truck Very friendly staff fair deal I recommend this place if you are looking for a new car truck no hassle, big selection to choose from Very friendly staff fair deal I recommend this place if you are looking for a new car truck no hassle, big selection to choose from More

by ALBERTOMARTINEZ0807 Verified Customer Verified Customer

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Great !! Every thing went smooth. Every thing went smooth the moment we showed up. Our sales rep. Mario was outstanding and very helpful. I would recommend coming to him for future pur Every thing went smooth the moment we showed up. Our sales rep. Mario was outstanding and very helpful. I would recommend coming to him for future purchases. More

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Amazing job by Mario Mario was great to work with. He u derstood exactly what I wanted and worked with me to get everything I needed for the price I wanted. Would definit Mario was great to work with. He u derstood exactly what I wanted and worked with me to get everything I needed for the price I wanted. Would definitely recommend. More

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