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Mario Vasquez
Mario Vasquez at Norm Reeves Honda Superstore North Richland Hills

Mario Vasquez | Page 3

Service Advisor

Norm Reeves Honda Superstore North Richland Hills

7551 NE Loop 820
North Richland Hills, TX 76180

Contact Me
4.8
115 Reviews

Dealership Experience

1 yr, 4 mos

Industry Experience

10 yrs, 2 mos

Languages Spoken

English English

Spanish Spanish

4.8

115 Reviews

Write a Review

115 Reviews of Mario Vasquez

July 22, 2025

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Employee Rating

Flyer was misleading for wipers. Did not list that this was for inserts and i got charged for full wiper cost More

by butchseaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jul 23, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re glad you enjoyed Mario's customer care, but we're sorry the wiper flyer caused confusion. We appreciate your feedback and will work to make our promotions clearer in the future. Please reach out so we can make things right with your next service.

July 18, 2025

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Great customer service and professional support. My vehicle was serviced and I didn’t have to wait long. More

by Brisa Castillo
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Recommend Dealer
Yes
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Jul 21, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thanks, Brisa! We're glad your wait was short and your service was top-notch. That's what we like to hear! Please feel free to check out our service specials next time for an even better experience.

July 14, 2025

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Very clean environment. Friendly sales team & technicians. I like how they don’t hound you into buying a vehicle. I do wish they would automatically vacuum my vehicle whenev More

by livingwell21
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jim Totten

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Jul 14, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Thank you for the feedback! We’re glad our team gave you space to browse, and we hear you on the vacuum and snack stations. We hope to make your next visit with us even better!

June 26, 2025

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Mario is nice, but did not come to me with recommendations, for updates on how far along the work being done was or when the work was done, I had to hunt him down to ask him. Honda's customer More

by kittyt10
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Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 30, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Hi there, we’re sorry to hear about your recent experience. It’s important to us that customers feel in the loop, and we apologize for the lack of communication. We value your feedback, and if you’d like to discuss this further, please contact Richard Meneely at Richard.meneely@normreeves.com. Thanks for sharing and giving us the opportunity to improve.

June 25, 2025

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Mario was attentive and helpful. I was impressed with the communication through texts. And the video showing the work on my car was stellar! More

by Lisa33C
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Service Communication
Recommend Dealer
Yes
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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario sends a big virtual high-five for calling out his stellar texts and video walk-through! We’re thrilled the communication kept you in the loop and confident. Thanks for recognizing his attentive, helpful service!

June 25, 2025

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Great experience fast and efficient, great customer service very pleased with my visit at norm reeves Honda of NRH More

by santos reyes
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Elizabeth French, Michael Wright, Angel Flores

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Jun 26, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We’re so happy you found everything fast, efficient, and friendly at Norm Reeves! 🙌 Your satisfaction fuels our passion, and we can’t wait to make your next visit just as great. Thanks for choosing us!

June 24, 2025

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Employee Rating

Great customer service , agents are very friendly and knowledgeable on the vehicle. Communication is good More

by binkybw23
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Michael Lindley, Richard Sanchez, Issac Moya, Angel Flores, Frank Raja

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Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Friendly faces + spot-on vehicle knowledge = our recipe for great service! We’re thrilled our team’s communication hit the mark. Looking forward to sharing more car care tips next time you’re here.

June 24, 2025

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Mario and Luis at Norm Reeves Honda were fantastic. They kept me updated, made the process easy, and got my A/C issue covered under warranty without any hassle. Really appreciate how smooth and profess More

by grado.angel
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Luis Garcia Yaport

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Jun 25, 2025

Norm Reeves Honda Superstore North Richland Hills responded

Mario and Luis are doing a happy dance knowing your A/C is breezing along under warranty. They loved keeping you updated every step of the way. Thanks for trusting us with your service needs, and we look forward to seeing you again.

June 17, 2025

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Exelent service thanks , im happy with the service in this dealer . I have came here 13 years ago More

by griseldaramirez2331
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Jun 18, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We appreciate the kind words and the high rating! It means a lot to us when customers leave happy, especially over the course of more than a decade. Don’t be a stranger—we’re here whenever you need us.

June 12, 2025

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Employee Rating

No problems, Mario excellent cs as well as others in the various related departments. really More

by rickg52
Recommend Dealer
Yes

Other Employees Tagged: Mario Vasquez

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Jun 13, 2025

Norm Reeves Honda Superstore North Richland Hills responded

We truly appreciate the glowing review! It's great to know our service left a strong impression. Your trust means everything to us, and we look forward to welcoming you again soon. Let us know if you need anything down the road.

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