Marion Gilbert | Page 10

Excellent customer service. We went to the dealership two days and worked with two different salesmen. They both knew the Mazda CX5 to tell us the how to work and use the differe We went to the dealership two days and worked with two different salesmen. They both knew the Mazda CX5 to tell us the how to work and use the different safety features on the car. We met Marion on the first day but was busy the next day. We worked with Mike. He stepped up and was a great help to seal the deal. He was kind and professional. Thanks Mike for all your hard work. Thanks to Daryl and Marion. More

by morton071 Verified Customer Verified Customer

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Another great customer experience at Jim Ellis Mazda Mariett Great service from start to finish. Comfortable show room. Free snacks. Knowledgeable staff. And prompt service. What more could you ask for from a de Great service from start to finish. Comfortable show room. Free snacks. Knowledgeable staff. And prompt service. What more could you ask for from a dealership? More

by WILLIEB63 Verified Customer Verified Customer

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As always the Jim Ells team did a great job. Great price, g Everyone there was very product knowledgeable. They got me in and out of the dealership fast. Would highly recommend. I have bought multiple cars from Everyone there was very product knowledgeable. They got me in and out of the dealership fast. Would highly recommend. I have bought multiple cars from the Jim Ellis group and have always been extremely satisfied. More

by BUDDYATLGA Verified Customer Verified Customer

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Used vehicle purchase Honest, professional, and very responsive. Highly recommended. Mike and his associates went above and beyond to earn my business. There were a few cha Honest, professional, and very responsive. Highly recommended. Mike and his associates went above and beyond to earn my business. There were a few challenges in my deal and they handled each like pros. Very customer driven dealership. Shop here with confidence. More

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Five Star Car Buying Experience! My salesman (Marion Gilbert) was super helpful! I called and told him what I was looking for and he had options lined up for me before I even arrived. My salesman (Marion Gilbert) was super helpful! I called and told him what I was looking for and he had options lined up for me before I even arrived. Although I did not come %100 prepared to purchase, my buying experience was pleasant and seamless. I would definitely recommend this dealership, and Marion Gilbert in particular. :) More

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Straightforward and friendly experience with Marion After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted After having a negative experience at another local dealership, I was connected with Marion who I instantly felt comfortable with. The price he quoted me on the phone was the price that he offered when we walked in, and he explained each step of the experience to us without being condescending or aggressive as we've experienced other places. I would recommend working with Marion if you're looking for a new Mazda. He got us a very fair deal and took care of us. Thanks! More

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Great experience! I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so mu I really appreciated their help and understanding of my situation! They got me what I needed and I am totally satisfied with my purchase, thanks so much :) More

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Fantastic experience You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Mari You want what you want right? Marion helped me to get exactly what I was looking for even after several other dealers told me it was unrealistic. Marion worked very hard to get me what I wanted AND a great deal.I'm So grateful! All the dealers were professional, knowledgeable, & ready to assist. Just a great experience overall. More

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5 Star experience We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. I We started our sales experience online. Finding the car we were looking for and making an offer. We also submitted our credit application on line. In a very short period of time we received a call from Eric the Sales Manager that all was approved. I was out of state and offered to give him my credit card number to make a deposit to hold the car. I was told that was not necessary they would hold the car till we could come in and test drive the Mazda and confirm we wanted the car. When we arrived at the dealership, Marion Gilbert became our sales consultant. Marion went through all the hi-tech features on the car, let us drive the car and gave us the opportunity to buy the car. We never felt as if we were being "sold" anything. Marion is very professional and friendly person. We would highly recommend him to assist you with your purchase. Nestor, the Finance Manager, was also friendly and professional. We were not locked away in his office for hours while he tried to up sell us. We had been given a trade-in estimate of what our 2007 Mini Cooper S with 188,000 miles was worth via internet. They honored that estimate, which we felt was more than fair. The complete and total buying process, from beginning to end, was pleasant, professional and reasonably quick. We would highly recommend Jim Ellis Mazda, Marion Gilbert and everyone we dealt with there. More

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Do not go here I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began sea I walked into this dealership pretty much ready to buy a new Mazda 3. Initially everything was fine, I took a look at the cars and then they began searching their inventory and that of sister dealerships for something that fitted my needs. For some reason this meant that I was left alone in Marion's cube for up to twenty minutes (twice) as they looked through their online inventory. The amount of time it took was ridiculous considering he said they were only look at one other dealership. I also presented them with an offer that another dealership had given me for a Mazda 3, I included the window sticker with the VIN number of the car in the paperwork I showed them. I was then left alone for another 15 minutes while the sales guy, Marion, consulted with someone in finance (Nestor). They came back with various printouts of other Mazda 3's with different VIN numbers and tried to tell me the other dealership was lying. They said they had run the VIN number I gave them and it was not the trim level I was looking for it was actually one lower. They proceeded to tell me they would sell me the Mazda 3, for the trim level I actually wanted, for 3000 dollars more than the other dealer had offered me. I got the feeling they were lying to me and decided to leave and verify that the other dealership was telling the truth (which they were). Before I left, I mentioned that I was planning on putting part of the down payment on a credit card. At this point Marion became extremely rude, his tone became angry and almost condescending; he talked to me like I was a child telling me how this was illegal. Needless to say I walked out without purchasing a car because they were making me very uncomfortable. I called the other dealership (Mazda Hennessy in Morrow) they sent me pictures of the car to prove they were indeed not lying and they nicely explained why they could not accept part of my down-payment on a credit card. I purchased the car from Hennessy the next day and was extremely happy, their customer service was amazing in comparison with Jim Ellis Marietta. While driving my new car home I saw that I had a voicemail from Marion stating that the managers had decided I could put part of my down-payment on my credit card, funny, because yesterday they said that was illegal. So illegal that he felt the need to lecture me for 10 minutes about it. Jim Ellis Mazda of Marietta's dealership itself is also kind of dingy and dirty, all the other dealerships I visited were much cleaner and they offer me drinks and snacks unlike Jim Ellis in Marietta. Ultimately these guys were rude, and they lied to me, I would not recommend anyone take their business there. More

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