Maritza Hererra | Page 3

Great customer service. Helped me make sure i use all my prepaid service calls by scheduling future appts a year out. Helped me make sure i use all my prepaid service calls by scheduling future appts a year out. More

by DONNALOVELLEG Verified Customer Verified Customer

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Service advisor was great. Work looked longer than what was told even it was just an oil change. I am not happy about the service fee for using a credit card. Work looked longer than what was told even it was just an oil change. I am not happy about the service fee for using a credit card. More

by JUEDALI Verified Customer Verified Customer

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Dealership is friendly and neat looking. Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peac Just wish it had a better choice of snacks in waiting area, even a vending machine would be nice. Former waiting area that was secluded was more peaceful than a continuous feed of game shows. More

by NORMAN0892 Verified Customer Verified Customer

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I like the provided summary video of the vehicle point inspections with findings/recommendations given. inspections with findings/recommendations given. More

by havenend Verified Customer Verified Customer

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I had excellent service associated to my last visit. Thank you for the pleasant hospitality Thank you for the pleasant hospitality More

by csrod Verified Customer Verified Customer

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Mazda has a very good crew. Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep Your service is awesome. Feels like a homebase when you’re there very good hospital keeps our Mazda running just fine. They are just like family keep doing the job that you’re doing. It works out for everyone. More

by PETUNIA5150 Verified Customer Verified Customer

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Maritza is always so quick and wonderful every time. I love bringing my car here. I love bringing my car here. More

by Amerina P. Verified Customer Verified Customer

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I had a hard time getting ahold of Mazda Service department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my c department when I was calling to ask to confirm my appointment time. I got an email confirmation for 8:45am with notes that I needed to drop off my car to have the back handle fixed since Mazda installed it incorrectly upon replacing the back up camera. However, I had been told over the phone I would get a loaner car but I did not get the time confirmed in writing and my appointment time had not been updated. They also did not confirm that they would make sure to send a porter who drove manual to take my car. I wanted to make sure they didnt waste their trip if they had a porter who expected to drive automatic, so I called the service center to check. I called Elk Grove 6 times with no answer. I then called the Roseville Elk Grove who told me to try the parts department. My 8th time calling, I called the parts department and they transfered me to service and I was able to get ahold of someone. Another thing I thought was not given very much attention to detail was my name. I signed my name in my email and my texts as Sarah yet I was constantly being called Rita. More

by Sarah Verified Customer Verified Customer

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Great service from Chris and Maritza; thanks for making a difference with the issues for our CX-5. It’s a big reason we come back. difference with the issues for our CX-5. It’s a big reason we come back. More

by odod Verified Customer Verified Customer

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It’s was a great service , Im satisfied to do business with Mazda dealer thank you with Mazda dealer thank you More

by ABDENOURACHERAR2022 Verified Customer Verified Customer

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