Maritza Padilla
Maritza Padilla at Mazda of Elk Grove

Maritza Padilla | Page 3

Service Cashier

Mazda of Elk Grove

8588 Laguna Grove Dr.
Elk Grove, CA 95757

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4.8
42 Reviews
4.8

42 Reviews

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42 Reviews of Maritza Padilla

April 08, 2026

Dealership Rating
Employee Rating

They got me in and out in the time frame that they stated they would The things you so much for and Together as I said they completed the job very well I've noticed no problems in the week since We picked it More

by Bill Conner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Apr 10, 2026

Mazda of Elk Grove responded

Thank you for taking the time to share this. We’re glad everything was completed on schedule and that the work has been holding up well since your visit. We appreciate your business and look forward to helping you again when you need us!

April 04, 2026

Dealership Rating
Employee Rating

For a simple oil change and tire rotation etc. it took 4 hours!!! I was told it would be 2 hours . Much too long. People nice More

by nbathome
Recommend Dealer
Yes

Other Employees Tagged: Briana Hernandez , Parts personnel who tried to find a Service person to help me when no word about my at

Apr 06, 2026

Mazda of Elk Grove responded

Thank you for your honest feedback! While we’re glad you had a positive interaction with our team, we sincerely apologize for falling short on handling your service in a timely manner. We understand how important it is to provide attentive and efficient service, and we’ll be addressing this to improve the experience moving forward. We appreciate your patience and would like another opportunity to earn 5-stars and assist you and your vehicle next time!

April 03, 2026

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This dealership really takes wonderful care of their customers. We have a small business and know how important it is to treat your customers as you wish to be treated. So often we are disappointed wi More

by Kimberly
Service Price Transparency
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Recommend Dealer
Yes
Apr 06, 2026

Mazda of Elk Grove responded

Thank you for your thoughtful feedback. We take great pride in staying responsive and keeping our customers informed throughout their experience, so it’s rewarding to know that made a difference. We truly appreciate your trust and support and look forward to continuing to take great care of you and your vehicle in the future.

March 30, 2026

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The service here is always extremely professional and I'm grateful for the consultants' kind help and informative communication. More

by 98JJES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 31, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars. We’re glad our team could provide attentive guidance and clear information throughout your visit, and ensured you felt supported and well-informed. We look forward to continuing to deliver excellent service for you.

March 29, 2026

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The service staff are very helpful and responsive. They go out of their way to address any questions or concerns. I love the video inspection as it gives me a visual of parts of the car I never see. More

by ljracca
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Maritza Hererra

Mar 31, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience. Our team strives to provide thorough support and ensure every visit is informative. It’s great to know that the tools we offer help you feel more confident about your vehicle. We'll be here to welcome you back in the future whenever you need us!

March 21, 2026

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Great customer service and always very nice employees always greeting you when you walk in great service on their cars. I love my Mazda. They were so nice when I bought it communicative with me.😊 More

by DALILAGARCIA2010
Service Price Transparency
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Service Communication
Recommend Dealer
Yes
Mar 23, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We’re thrilled to hear that our team consistently provides friendly, welcoming service and keeps you informed throughout the whole process. It’s wonderful to know you love your Mazda — We truly appreciate your kind words and continued trust in us!

March 15, 2026

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Danny is great, the tech Bryant got my vehicle fixed right. No more shakes when breaking. Thank you. More

by Kao Chao
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Mar 17, 2026

Mazda of Elk Grove responded

Thank you for the wonderful review! We're glad to hear that the team made sure you and your vehicle were well taken care of and that you had a great experience. We truly appreciate your trust and support!

March 10, 2026

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Chris in services did an awesome job of communicating and keeping me informed about my car and more importantly my options for budgeting necessary work to get completed More

by DENLGIN
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard, Maritza Hererra

Mar 11, 2026

Mazda of Elk Grove responded

Thank you for the 5-stars! We’re happy to hear that Chris provided such attentive service and made sure you had a clear understanding of what your vehicle needed. We truly appreciate your support and look forward to helping you again whenever you need us!

March 10, 2026

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The service was excellent. It would be even better if you could remind me to change the differential oil when it's time! Thank you very much. More

by zhenyichen1978
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 10, 2026

Mazda of Elk Grove responded

Thank you for sharing! We’re glad to hear your service experience was so positive and we appreciate your feedback, as we always like to see how we can make maintenance even easier for our customers. We look forward to assisting you again in the future!

March 07, 2026

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Employee Rating

Chris is a great service rep. He is professional and courteous. I appreciate the video from the technician. Since the wait for an oil change is an average of 2 hours, it would be More

by susforrer
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Howard

Mar 10, 2026

Mazda of Elk Grove responded

Thank you for sharing your experience! We're happy to hear Chris and our team took great care of you and that they were able to provide attentive, convenient service we continue to strive for. We also appreciate your suggestion about improving the waiting area as we continue looking for ways to enhance the overall experience for our guests. We look forward to the next time we can assist you!

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