Mark Alvarez | Page 4

Great service department. Mike Sandelin always goes the extra mile and I never have doubts about the service I receive at Arlington Toyota. Been a loyal customer for over 15 years and will continue to be! extra mile and I never have doubts about the service I receive at Arlington Toyota. Been a loyal customer for over 15 years and will continue to be! More

by urstinkinawesome Verified Customer Verified Customer

Report | Print

Terrible service. I waited 3 hours for a tire rotation and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. and terrible car wash and vacuum. Zero pride in their work. Was not happy at all. More

by jtexan101 Verified Customer Verified Customer

Report | Print

Work was well done and timely but it is extremely inconvenient that you limit Uber to 20 miles. I live in Callahan. Also you have had the name and address incorrect on this vehicle from day 1 (not ev inconvenient that you limit Uber to 20 miles. I live in Callahan. Also you have had the name and address incorrect on this vehicle from day 1 (not even close, someone who lives in lake City). I think this has finally been straightened out. Toyota Corporate has it correctly but Arlington did not which caused me to wait an additional hour the last time I was in for service because they were calling the wrong name. More

by margepowel Verified Customer Verified Customer

Report | Print

Fair and excellent service all the time, on time and professional always. Will continue buying and servicing from Arlington. Word of mouth advertising us the best. professional always. Will continue buying and servicing from Arlington. Word of mouth advertising us the best. More

by neilskibart Verified Customer Verified Customer

Report | Print

The service person that waited on me was very informative by explaining everything that was done and a review shouldn’t matter how many words it is by explaining everything that was done and a review shouldn’t matter how many words it is More

by susjew57 Verified Customer Verified Customer

Report | Print

Appreciate the ride home and back. I think your twenty five word minimum is pretty off the wall and makes me just want to a at write something meaningless like this sentence. five word minimum is pretty off the wall and makes me just want to a at write something meaningless like this sentence. More

by RJ.KEENER Verified Customer Verified Customer

Report | Print

If only there were ZERO STARS. Called MON 20JUL20 for a simple OIL CHANGE appt. Was told that SAT 08AUG20 @ 0800 was the earliest I could make an appt. SERIOUSLY?! So called the husband who said ‘Forget simple OIL CHANGE appt. Was told that SAT 08AUG20 @ 0800 was the earliest I could make an appt. SERIOUSLY?! So called the husband who said ‘Forget it; I’ll do it myself!’ I called the service guy back and asked what if I just ‘showed up’ as a walk/drive-in for their ‘EXPRESS’ MAINTENANCE SERVICE. ‘Well, we don’t TAKE ‘walk-ins’ anymore so you’d probably be TURNED AWAY.’ OMG. HOLY CRAP. In NO CHAS SC @ GENE REED TOYOTA **AND** now @ RICK HENDRICK Toyota one would NEVER EVER turn away a customer. I am appalled. I am 66yo, have been a Toyota girl since my first car in 1977 Celica (LOVED!), 1983 Celica, 1995 Camry (LOVED!), and the LAST of the MOJICANS, a 2012 Camry LE w/ only about 65-70k miles on it and we are SELLING IT. Bought a 2013 SUBURU FORESTER which I can actually SEE out of!! Am DONE w/ Toyota. And ESPECIALLY ARLINGTON dealership. Thank god we’re selling AND moving OUT of STATE. More

Report | Print

J.P. was a please to work with! Kind informative and very helpful Would recommend anyone to make the trip from SC! Thanks J.P.! helpful Would recommend anyone to make the trip from SC! Thanks J.P.! More

Report | Print

Our experience began with outright deceptive pricing on a used car. The price reflected on their website was not what the total price was in reality. They added $1,800 to the advertised price for such items used car. The price reflected on their website was not what the total price was in reality. They added $1,800 to the advertised price for such items as window tinting, nitrogen in the tires, etc that we could care less about, yet they communicated it was not optional, the full price had to get the $1,800 bump! Moreover, the dealership was totally disorganized, did not provide anything in writing about the items included in the $1,800, nor returned our calls timely.. The only bright spot were Daniel in Finance,, Roger in Sales, and Mark in Servicing. We have purchased numerous autos over our lifetime, and this was the absolute worst! More

Report | Print

Mike S is great Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is al Mike is the only person I will touch my 3 Toyota’s. I have tried other dealers in the past but Mike always reminds me why I keep coming back. He is always there for my appointment and has always giving me accurate estimate of wait times. I have such a tight schedule and Mike understands how important it is that I can’t sit around waiting for no reason. Keep up the great service, you have earned a customer for life! More

Report | Print