Mark Anthony Gudinez

⭐ 1-STAR REVIEW — VERY DISAPPOINTING EXPERIENCE WITH DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my veh DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my vehicle purchase and financing process was handled. I was genuinely interested in purchasing a vehicle from this dealership. I was not wasting anyone’s time. I was ready and willing to purchase the vehicle, and I was even prepared to put 50% of the purchase price down. Despite that substantial commitment, I did not feel that I was treated like a serious customer. I repeatedly explained that I DO NOT HAVE A VEHICLE OR TRANSPORTATION. I have told this dealership countless times that I do not currently have a vehicle or a reliable way to get to the dealership. They knew this. Yet they continued contacting me about purchasing a vehicle, encouraging me to move forward, and asking me to proceed — only to then make my inability to physically appear at the dealership part of the problem. That is extremely frustrating. If you know a customer does not have transportation, don’t repeatedly pursue their business and then turn around and blame that customer for not being physically present. There was plenty of time to arrange for me to see and test-drive the vehicle and to properly communicate with me about the transaction. Instead, I was left waiting and repeatedly trying to get answers. What made matters worse was being told, essentially, that because I wasn’t physically at the dealership, customers who were there in person were being prioritized ahead of me. If that is how customers without transportation are going to be treated, then the dealership should be honest about that from the beginning. I was willing to put 50% DOWN on the vehicle. I was prepared to make a significant financial commitment. Yet somehow my business was still treated as though it was less important simply because I couldn’t walk through the dealership’s front door. The communication was also extremely frustrating. During one of my conversations with Jeff, he sarcastically told me: “Rome wasn’t built in a day.” Given everything that had already happened and the amount of time I had already spent trying to get this transaction handled, I did not find that comment professional or appropriate. I wasn’t asking for something unreasonable. I was trying to purchase a vehicle and wanted a clear understanding of when my transaction would actually be handled. Instead, I felt like I was continually being delayed, given explanations, and then expected to simply keep waiting. My credit information is another major concern. I provided sensitive financial and credit information in good faith because I was genuinely attempting to purchase a vehicle. I am extremely concerned about how my credit information was handled during this process and about any additional credit activity or inquiries associated with my application. I will be monitoring my credit reports and keeping documentation of what occurred. When someone gives a dealership their financial information, that information should be handled carefully and professionally. I also document my business communications, including telephone conversations. I have retained records of my communications concerning this transaction and can provide supporting documentation where appropriate. The biggest issue is that I was READY TO BUY. I wasn’t asking them to give me a vehicle. I wasn’t asking them to do something unreasonable. I was willing to put 50% down. I repeatedly explained my transportation situation. I continued communicating with them. I was trying to complete a legitimate vehicle purchase. And yet I was left feeling as though I was being strung along rather than genuinely assisted. The combination of the repeated delays, the emphasis on in-person customers, the continued contact about purchasing the vehicle despite knowing I had no transportation, and the sarcastic response when I asked the process. More

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Sales men did their jobs , I have a new car Nothing spectacular. We weren’t even out of Ft Walton when warning lights went off on dashboard , we pulled over and Called back , they just said “‘ it s spectacular. We weren’t even out of Ft Walton when warning lights went off on dashboard , we pulled over and Called back , they just said “‘ it said as is “ Which is true, I just would have liked to get more than a couple miles away . More

by rst828 Verified Customer Verified Customer

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Went in looking for a reliable yet cheap car for my son to drive to college and Cole Stoner was incredible. Found us the right car at the right price.. awesome service will definitely recommend. to drive to college and Cole Stoner was incredible. Found us the right car at the right price.. awesome service will definitely recommend. More

by Amitta Verified Customer Verified Customer

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I had a fantastic experience at David Scott Lee Buick GMC. Karsun Thompson provided excellent service and was incredibly courteous and helpful throughout the entire process. I would highly recommend this GMC. Karsun Thompson provided excellent service and was incredibly courteous and helpful throughout the entire process. I would highly recommend this dealership to anyone looking for a stress-free vehicle purchase. More

by rowland8 Verified Customer Verified Customer

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The guys at DSL were very helpful and friendly. The whole process was quick and easy. The whole process was quick and easy. More

by keriandnickjohns Verified Customer Verified Customer

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Nathan is amazing! He takes care of his people. Lee Buick GMC is an Awesome dealership. He takes care of his people. Lee Buick GMC is an Awesome dealership. More

by KLESTER105 Verified Customer Verified Customer

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It was good they answered all my questions and did it in a timely matter I will more than likely be doing business with them again in the future good guys to do business with a timely matter I will more than likely be doing business with them again in the future good guys to do business with More

by johnslickss Verified Customer Verified Customer

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They made a bunch of empty promises! They didn't even wash the car or vacuum it and said they were going to fill it up but did not! I do love the car but the salesman suck They didn't even wash the car or vacuum it and said they were going to fill it up but did not! I do love the car but the salesman suck More

by mackleyshirley2019 Verified Customer Verified Customer

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Mark Ellis Was Great From The Start . Returning Our Phone Call And Showed The Options For Vehicles. Got Done With The Purchase Of Vehicle And Very Happy !! Thanks Again To The Staff At Returning Our Phone Call And Showed The Options For Vehicles. Got Done With The Purchase Of Vehicle And Very Happy !! Thanks Again To The Staff At David Scott Lee In Fort Walton Beach Location!! More

by GATORS850 Verified Customer Verified Customer

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Very professional, efficient, and knowledgeable. Ivan and Mark were great to work with and did everything they said they would do. Ivan and Mark were great to work with and did everything they said they would do. More

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