Stephen Caproni

⭐ 1-STAR REVIEW — VERY DISAPPOINTING EXPERIENCE WITH DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my veh DAVID SCOTT LEE BUICK GMC I am extremely disappointed with my experience with David Scott Lee Buick GMC, particularly with Jeff and the way my vehicle purchase and financing process was handled. I was genuinely interested in purchasing a vehicle from this dealership. I was not wasting anyone’s time. I was ready and willing to purchase the vehicle, and I was even prepared to put 50% of the purchase price down. Despite that substantial commitment, I did not feel that I was treated like a serious customer. I repeatedly explained that I DO NOT HAVE A VEHICLE OR TRANSPORTATION. I have told this dealership countless times that I do not currently have a vehicle or a reliable way to get to the dealership. They knew this. Yet they continued contacting me about purchasing a vehicle, encouraging me to move forward, and asking me to proceed — only to then make my inability to physically appear at the dealership part of the problem. That is extremely frustrating. If you know a customer does not have transportation, don’t repeatedly pursue their business and then turn around and blame that customer for not being physically present. There was plenty of time to arrange for me to see and test-drive the vehicle and to properly communicate with me about the transaction. Instead, I was left waiting and repeatedly trying to get answers. What made matters worse was being told, essentially, that because I wasn’t physically at the dealership, customers who were there in person were being prioritized ahead of me. If that is how customers without transportation are going to be treated, then the dealership should be honest about that from the beginning. I was willing to put 50% DOWN on the vehicle. I was prepared to make a significant financial commitment. Yet somehow my business was still treated as though it was less important simply because I couldn’t walk through the dealership’s front door. The communication was also extremely frustrating. During one of my conversations with Jeff, he sarcastically told me: “Rome wasn’t built in a day.” Given everything that had already happened and the amount of time I had already spent trying to get this transaction handled, I did not find that comment professional or appropriate. I wasn’t asking for something unreasonable. I was trying to purchase a vehicle and wanted a clear understanding of when my transaction would actually be handled. Instead, I felt like I was continually being delayed, given explanations, and then expected to simply keep waiting. My credit information is another major concern. I provided sensitive financial and credit information in good faith because I was genuinely attempting to purchase a vehicle. I am extremely concerned about how my credit information was handled during this process and about any additional credit activity or inquiries associated with my application. I will be monitoring my credit reports and keeping documentation of what occurred. When someone gives a dealership their financial information, that information should be handled carefully and professionally. I also document my business communications, including telephone conversations. I have retained records of my communications concerning this transaction and can provide supporting documentation where appropriate. The biggest issue is that I was READY TO BUY. I wasn’t asking them to give me a vehicle. I wasn’t asking them to do something unreasonable. I was willing to put 50% down. I repeatedly explained my transportation situation. I continued communicating with them. I was trying to complete a legitimate vehicle purchase. And yet I was left feeling as though I was being strung along rather than genuinely assisted. The combination of the repeated delays, the emphasis on in-person customers, the continued contact about purchasing the vehicle despite knowing I had no transportation, and the sarcastic response when I asked the process. More

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The first offer for my trade was ridiculous. But they soon came to realize that other dealers were eating their shorts. After 4 days they came to the table and earned the business of a local. I’ But they soon came to realize that other dealers were eating their shorts. After 4 days they came to the table and earned the business of a local. I’ll go back next year for another vehicle if they play nice. More

by ShawnBaker Verified Customer Verified Customer

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Our salesman Eddie was a pleasure to work with. The finance team was also quick and efficient. This dealership has always had a great environment and we will continue to do business with them for a The finance team was also quick and efficient. This dealership has always had a great environment and we will continue to do business with them for all of our vehicle needs! More

by Taylor Masters Verified Customer Verified Customer

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Very nice Dealership. Pleasant people to be around and helpful in every way they could be. Karsun is the kindest man with all the answers to anything I ask. He went out of Pleasant people to be around and helpful in every way they could be. Karsun is the kindest man with all the answers to anything I ask. He went out of his way to help me get my deceased husbands hand made trailer hitch off my old truck. It had rusted after 22 years but he managed to get it for me. I will return to DSL Automotive for all my GMC maintenance needs. More

by ontheriveratt Verified Customer Verified Customer

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Stephen was great. He did well at getting the deal done, but honestly we were a ready customer. We are not a big fan of some of the changes at DSL since we bought our He did well at getting the deal done, but honestly we were a ready customer. We are not a big fan of some of the changes at DSL since we bought our last vehicle there (this is the third). We try to be loyal to this dealership as we have been treated well before. Still a good price, but we think we could have gotten a little more off the top end. It is what it is as far as trade in. And the last time we bought a vehicle, the finance guys were able to shop around for the best loan rate, they did not do it this time. They only work with GM Financial. We both have excellent credit and have already found a much better interest rate with another lender and will be refinancing. My fault for not coming into the deal prepared. Overall, we were pleased More

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A great guy ! Helped me as soon as I pulled in the lot . Made me feel very comfortable and confident in what I wanted and made it happen! Never will forget the exp Helped me as soon as I pulled in the lot . Made me feel very comfortable and confident in what I wanted and made it happen! Never will forget the experience with you my guy ! Thank you ! More

by obeyizzy2424 Verified Customer Verified Customer

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The staff were great. Must have been a busy day, but the process took a lot longer than I expected. The waiting area was very comfortable. Must have been a busy day, but the process took a lot longer than I expected. The waiting area was very comfortable. More

by carriemeyer1123 Verified Customer Verified Customer

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The dealership took two full weeks to repair the items identified when I viewed the truck before taking delivery. identified when I viewed the truck before taking delivery. More

by tagius1 Verified Customer Verified Customer

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Stephen was a pleasure to work with. His willingness to help us out and his professional approach was appreciated. The dealership was a nice facility. His willingness to help us out and his professional approach was appreciated. The dealership was a nice facility. More

by newmanusmc Verified Customer Verified Customer

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Fast, Easy, Upfront communication! Brad was awesome and the whole team was just amazing on purchase day, Brad, Stephen, Tony, Jeremy (Service). Thank you! 100% recommend and will go Brad was awesome and the whole team was just amazing on purchase day, Brad, Stephen, Tony, Jeremy (Service). Thank you! 100% recommend and will go again for next vehicle. More

by ajfritz07 Verified Customer Verified Customer

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