Heather Hancock
Heather Hancock at Southern Team Hyundai Nissan Subaru Volkswagen

Heather Hancock

Finance Manager

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
126 Reviews
4.8

126 Reviews

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126 Reviews of Heather Hancock

May 02, 2026

Dealership Rating
Employee Rating

Spend way too many hours in the dealership to purchase a vehicle. They used a website to verify identity that was down. Price pre-negotiated, insurance secured, financing secured all prior to appointment More

by dwayne19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Keith Kelso, Terry Coffey

May 01, 2026

Dealership Rating
Employee Rating

Athena was a great communicator and everyone we dealt with was absolutely wonderful. They made a stressful situation so much better and the technicians did a fantastic job. Left the car clean and went th More

by keenfoxllc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: David Nicely, Megan Gartmann , Athena, Holly

May 01, 2026

Dealership Rating
Employee Rating

Eric was great and helpful but the 3 hour wait just to sign paperwork was exhausting More

by GRANNYSHENRY
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

May 01, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

In order for us to properly correct any issues you are experiencing, we must kindly request your full name, contact information, and the nature of any concerns by emailing us directly via socialVRAHY@southernteam.com or respond directly to this message with the requested information. We hope to hear back from you soon.

April 24, 2026

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Employee Rating

Every one was extremely helpful and flexible. Heather and Aurélien were wonderful!!! I haven't bought a car here before but because of them, you will be my first stop in the future!!! More

by BRADYBUNCH4K
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

April 16, 2026

Dealership Rating
Employee Rating

Efficient, helpful, knowledgeable sales and finance staff. Friendly and ensured we were comfortable during waiting periods. Worked for us to get the best deal we could. Holly texted me a few days after More

by NATEPERKINSON
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

Apr 17, 2026

Southern Team Hyundai Nissan Subaru Volkswagen responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

April 13, 2026

Dealership Rating
Employee Rating

Staff were extremely friendly and helpfull Heather was able to answer all our questions She was very knowledgeable More

by MKC0960
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

April 11, 2026

Dealership Rating
Employee Rating

We appreciated a low pressure sales experience! We would recommend Southern Team Nissan to others. Very impressed with this dealership and it's additional lifetime benefits...i.e. oil changes/state More

by SMGATHJE
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

April 06, 2026

Dealership Rating
Employee Rating

It was a quick and easy experience. Very kind people I would buy from them again More

by L_BENNETT58
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

April 03, 2026

Dealership Rating
Employee Rating

We appreciate the time they took with us when purchasing our car. They stayed past closing time and answered any questions More

by BEBOYCE02
Recommend Dealer
Yes

Other Employees Tagged: Heather Hancock

March 31, 2026

Dealership Rating
Employee Rating

All were very courteous. Sales associate, Bryce Clark was the best explaining the numerous features of the Subaru. A perfect gentleman and an asset to your company. I wil More

by SHIRLEYSEWSSTUFF
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Bryce Clark

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