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Mark Baker
Mark Baker at Southern Team Hyundai Nissan Subaru Volkswagen

Mark Baker | Page 140

Subaru Service Writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
1,467 Reviews
4.8

1,467 Reviews

Write a Review

1467 Reviews of Mark Baker

January 23, 2022

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Employee Rating

Outstanding dealership that takes care of you beginning with the decision to buy or lease. Great service department that cleans you car after each service call. More

by careyhc
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Horatio Doregos

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Jan 24, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 20, 2022

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Southern Team Subaru is a complete dealership. We have bought our 2020 Subaru Forester there, and we take our 2011 Forester as well as the 2020 to Southern Team Subaru for service.. More

by CATLOVER75039
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 21, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 20, 2022

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Very courteous and helpful. They have gotten me in for an appointment and I have not had to wait very long. More

by 1ALLEYOOP
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 20, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 18, 2022

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Most professional and attractive dealership I've ever worked with! I highly recommend them to anyone! More

by BROKER0
Recommend Dealer
Yes

Other Employees Tagged: Bill Ferguson, Mike White , Mark Straley, Brennon Viele, Harold Woody

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Jan 19, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

January 17, 2022

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A friendly staff and excellent service team. A clean waiting room with coffee and drinks . Top of the line service department More

by RONALDCRIGGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 17, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 16, 2022

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Employee Rating

My Subaru Outback needed to have new software installed for the Starlink system. While it was a slow process ( taking 3 hours), that was certainly not the service department's fault. Mark Baker clearly e More

by TSCHULZ
Recommend Dealer
Yes
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Jan 17, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 14, 2022

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At my appointment for state inspection, the service team took care of my car quickly and professionally. More

by HOLLIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 14, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 14, 2022

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Service very good. I told of a problem not related to visit and it was taken care of. More

by JOSIE1846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 14, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 12, 2022

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Easy to work with and very efficient. Willing to work with you on appointments and very fast in service time. More

by SDCROWDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 12, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 11, 2022

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Employee Rating

The association between MySubaru.com and Southern Team is poor. The online scheduling system is not working well. Additionally, the availability of timely service for the quantity of customers is poor. More

by REGINALD.SNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
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Jan 12, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your feedback, Reginald. We are the same Team with the exact same staff. Online scheduling systems have limitations and we do our best. The truth is that we are using the exact same system that First Team had with the same exact staff and the issues are still the same that we have always had; which is that this program can only make appointments for certain standard maintenance items. These online systems are not capable of addressing mechanical repair requests. Southern Team has even added personnel to our existing call center to help answer calls, yet the current health challenges are making this more difficult. Like so many businesses right now, we are struggling to keep a full staff. We have the same staffing challenges as every business and we are working hard to keep up. We are simply short of staffed everywhere and our Team is working hard to make up for those that are not here. If you need immediate assistance please ask for our Service Director, Eric Horn and he and his Team will do their best to help!

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