Mark Baker
Mark Baker at Southern Team Hyundai Nissan Subaru Volkswagen

Mark Baker | Page 144

Subaru Service Writer

Southern Team Hyundai Nissan Subaru Volkswagen

6520 Peters Creek Rd
Roanoke, VA 24019

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4.8
1,502 Reviews
4.8

1,502 Reviews

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1502 Reviews of Mark Baker

January 16, 2022

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Employee Rating

My Subaru Outback needed to have new software installed for the Starlink system. While it was a slow process ( taking 3 hours), that was certainly not the service department's fault. Mark Baker clearly e More

by TSCHULZ
Recommend Dealer
Yes
Jan 17, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 14, 2022

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At my appointment for state inspection, the service team took care of my car quickly and professionally. More

by HOLLIS1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 14, 2022

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Service very good. I told of a problem not related to visit and it was taken care of. More

by JOSIE1846
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 14, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Have a great day!

January 12, 2022

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Easy to work with and very efficient. Willing to work with you on appointments and very fast in service time. More

by SDCROWDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 11, 2022

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The association between MySubaru.com and Southern Team is poor. The online scheduling system is not working well. Additionally, the availability of timely service for the quantity of customers is poor. More

by REGINALD.SNYDER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 12, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your feedback, Reginald. We are the same Team with the exact same staff. Online scheduling systems have limitations and we do our best. The truth is that we are using the exact same system that First Team had with the same exact staff and the issues are still the same that we have always had; which is that this program can only make appointments for certain standard maintenance items. These online systems are not capable of addressing mechanical repair requests. Southern Team has even added personnel to our existing call center to help answer calls, yet the current health challenges are making this more difficult. Like so many businesses right now, we are struggling to keep a full staff. We have the same staffing challenges as every business and we are working hard to keep up. We are simply short of staffed everywhere and our Team is working hard to make up for those that are not here. If you need immediate assistance please ask for our Service Director, Eric Horn and he and his Team will do their best to help!

January 07, 2022

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Is a very good dealer and the people who work there are very interesting in makes you feel good More

by YANE1703
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Bill Ferguson, Mike White , Mark Straley, Brennon Viele, Harold Woody

Jan 07, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers that have had a similar experience such as yours. Best wishes!

January 06, 2022

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Employee Rating

This is the first time I've ever had a problem. After the work was completed and my bill was paid, I waited a total of 35 minutes or more for them to bring my car around. The lady at the desk called abo More

by gkeiley
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marsha Wirt

Jan 06, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to provide us with feedback. We are very grateful for your business and sincerely apologize for the wait. We are trying hard to assist everyone as soon and efficiently as possible. Thank you for your understanding during this time.

January 06, 2022

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My experience with Nissan has been prompt, helpful, and personable. However, I have been coming to this facility since 2005. The staff is friendly and helpful whenever you need assistance. Also, the vehic More

by AGMITCH1606
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Marsha Wirt , Delisa Alvis, Mike Dickman, E.B. Padgett, Harold Woody

Jan 06, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you the customer. We look forward to seeing you again soon. All the best!

January 05, 2022

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Employee Rating

The employees are very friendly and fast getting my car The employees are very friendly and fast getting my car checked in. Service is excellent. More

by BGMGOAD
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 05, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your response! We always strive to make sure your experience with us is not only positive but efficient as well. We welcome your return in the future. Have a great day!

January 05, 2022

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Employee Rating

I have bought a used and two new cars from them. Always treated well. I think they are great! More

by Rdiett1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Mark Hardin

Jan 05, 2022

Southern Team Hyundai Nissan Subaru Volkswagen responded

Thank you for your time and kind words. We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

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