Mark Buell | Page 5

Excellent customer service Ryan was very professional and the service department was extremely efficient always a great experience when taking my jeep in for servicing also the sales manager Charles goes abo the service department was extremely efficient always a great experience when taking my jeep in for servicing also the sales manager Charles goes above and beyond making my visit enjoyable. More

by SCOTTNIELSON61 Verified Customer Verified Customer

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Two representatives contacted me within one week. They both were explained that a deal was consummated however neither got back with follow up. Salesperson was Jay G and sales Manager after approving They both were explained that a deal was consummated however neither got back with follow up. Salesperson was Jay G and sales Manager after approving deal used some balony story to cancel the deal. Purchase multiple Chryslers here and all service for several years. Looking for new home for future auto needs. A. Brooks More

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I had a good time talking with some of the employees while I was there eating. The free hotdogs while I was there eating. The free hotdogs More

by mckmagoo Verified Customer Verified Customer

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I live a stone throw from Napleton Dodge on Hwy 50 (about 6 minutes from home), but I drive over 45 minutes from my home to CDJR of Leesburg because of the service I receive from Jose Valdes-Rosado and the t 6 minutes from home), but I drive over 45 minutes from my home to CDJR of Leesburg because of the service I receive from Jose Valdes-Rosado and the technicians that work on my vehicle. When I bring my vehicle there, I'm confident that the work done on my vehicle will be the best. The entire staff at CDJR are great, friendly and professional. From the minute I arrive I'm treated great by Jose, Mark B. and Charles Hunter, in the service waiting area. Keep up the great work. More

by Marv2211 Verified Customer Verified Customer

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This was the worst experience i have ever had with this dealer and the service person assigned to my vehicle was unprofessional and lack of time mgmt! Dropped the vehicle off on Sunday and had a 7:30 am dealer and the service person assigned to my vehicle was unprofessional and lack of time mgmt! Dropped the vehicle off on Sunday and had a 7:30 am appointment for Monday! Truck was not wanting to start! Truck was not checked in until 8:52 am. At 12;01 pm they said need to replace battery due to bad cell. DId not bother to say which battery and I already had a battery replaced back in May 2023 in NC Dealer. they send me a quote for a battery which had a signficant mark up but I told them battery had been changed and they had to call the NC dealer to get the paperwork, Of course they call at lunch and then never follow up and I called and ask them to send the info. This truck has two batteries and they said they had to put a new battery to continue with the diagnostic . I told them that I also had an extended warranty and of course the guy calls after hours on day 1 to see if its covered. I texted the next morning asking for an update. Since it was taking so long I texted and told the adviser that Something does not sound right and that I will pick my truck up around 4 pm on Tuesday and take it to the waynesville dealer in Nc to see what is going on. When I arrived around 4:30 pm he did not even acknowledge me and told me owed around 200.00 and had someone else get my truck and bring it around! My truck was not a priority to him and if he would have said that one of the two batteries had a bad cell and that is was the one not replaced and due to the bad cell it will need to be replaced! it was not until the mid day on day two that he said this in the text message! He did not stay on top of truck and getting me the info in a timely manner. I had to call the other dealer and have them send the info over in regards to the battery and also calling regarding the extended warranty! I have brought my vehicles there for many years and this was the worst and this guy has no business working with customers if he can not do his job and communicate More

by EWALKEREMS0 Verified Customer Verified Customer

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They seem disorganized. I called to speak to a service manager and they never called back I called to speak to a service manager and they never called back More

by EDGLORIAJONES Verified Customer Verified Customer

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Responsive to telephone calls. You can reach a service rep. quickly. The waiting area is clean and the snacks are appreciated. You can reach a service rep. quickly. The waiting area is clean and the snacks are appreciated. More

by BBECKER10 Verified Customer Verified Customer

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Our salesman, Levi, was waiting for us when we arrived. He promptly listened to our vehicle needs and showed us different vehicles that would meet our needs He promptly listened to our vehicle needs and showed us different vehicles that would meet our needs More

by danups57 Verified Customer Verified Customer

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Nick and John took excellent care of us. Professionalism above reproach and kind caring men. Professionalism above reproach and kind caring men. More

by james.drew.oneal Verified Customer Verified Customer

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We've been buying cars & having them serviced here for over 10 yrs. I'm so glad all our friendly faces & can do attitudes remain here. We really like the video of services it helps us understand what th over 10 yrs. I'm so glad all our friendly faces & can do attitudes remain here. We really like the video of services it helps us understand what the tech sees. More

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