Mark Castleman | Page 2

Big shout out to Mark Castleman! Brought in my Hyundai Ionic, seat belt was not working and getting ready to go on a family vacation. Mark was able to get it fixed and kept my family Brought in my Hyundai Ionic, seat belt was not working and getting ready to go on a family vacation. Mark was able to get it fixed and kept my family safe. We had a great time. Thank you again Mark! More

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I appreciate the oil change and maintenance service at Larry miller Hyundai fantastic team and hospitality! Thank you. Larry miller Hyundai fantastic team and hospitality! Thank you. More

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I just came from Larry Miller Hyundai Peoria to have a power lumbar bolster switch replaced. I had my car serviced there in early July and had two issues that needed fixing, one of them being the seat. Th power lumbar bolster switch replaced. I had my car serviced there in early July and had two issues that needed fixing, one of them being the seat. They said they had to order the part and they would contact me. They never did contact me. I called to be told that the part had been there.”for awhile.” I dropped the car off today and waited and they told me it would take about two hours. After three hours with no update I went and spoke with Mark. He then proceeded to tell me that “they ordered the wrong part and they were off by two numbers.” He then proceeded to tell me that they would have to order the part again. I don’t even trust that they could do it correctly at this dealership. I will tell you about the other item that I needed fixing at the previous appointment was voice recognition. This was the fourth dealership(!!!) I have taken it to to be looked at. Every single dealership said they fixed it but when I try it out, or anyone else does, it STILL doesn’t work. I called BlueLink services because I was recommended to. They told me I needed to buy a thumb drive and install an update which would take about an hour. I did all of that and it still doesn’t work. Later today I have another appointment at a fifth dealership, which is thankfully closer to my house. This appointment was made by Hyundai corporate so I’m curious to see how it works out. I have referred possibly 18 to 19 people to Larry Miller to buy cars and the experience was fantastic. 25 cars have been sold over the last 5 to 6 years. I can no longer in good faith, refer people to the dealership if they can’t get their car serviced, I can’t begin to tell you how disappointed I am because I love working with Marisa B in sales. Shame on Hyundai service and their lack of attention to detail, customer service, and honesty. More

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It was my first time there and a dealership seemed to be clean in a effecient personnel. clean in a effecient personnel. More

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Recall problem was fixed and vehicle 15 point inspection completed in a timely manner. Only. criticism is that after job was completed I noted that my stored XM radio channels and my clock needed to be rese completed in a timely manner. Only. criticism is that after job was completed I noted that my stored XM radio channels and my clock needed to be reset More

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Mark was excellent. I had white spots on my car. He got some solution and removed it. I was pleasantly surprised. I thought I needed paint. What a guy. Thank you Mark. A I had white spots on my car. He got some solution and removed it. I was pleasantly surprised. I thought I needed paint. What a guy. Thank you Mark. Also I had problems opening and closing my car with my hand. He showed me what to push. I am sure this was beyond his duty . Helen. More

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A few weeks ago I received a email saying my ABS part was in. Well it was not. I received a phone call on my first appt. day while I was on my way to the dealership, so I had to make another appt. The ABS in. Well it was not. I received a phone call on my first appt. day while I was on my way to the dealership, so I had to make another appt. The ABS part was in finally after waiting 2 weeks, this was a factory recall. I finally had the part put in my advisor was Mark. He was great More

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Great service, very quick, and my service advisor is the best, thank you! Of course I’ll be coming back. best, thank you! Of course I’ll be coming back. More

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Did repair when promise and in a timely fashion c Were very friendly and helpful in transportation from and back to shop very friendly and helpful in transportation from and back to shop More

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Service advisor never called me when the car was finished I finally call him and found out it was ready. When I confronted his failure he pointed at my number on an invoice and said there’s the number I call I finally call him and found out it was ready. When I confronted his failure he pointed at my number on an invoice and said there’s the number I called. I explained that doesn’t prove anything , you evidently dialed it wrong I can show you I didn’t receive a call from him. He refused to admit his failure to give me a call as promised. Failed Customer Service “Moment of Truth “. More

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