Mark Castleman
Mark Castleman at Larry H. Miller Hyundai Peoria

Mark Castleman | Page 18

Service Advisor

Larry H. Miller Hyundai Peoria

8425 W. Bell Road
Peoria, AZ 85382

Contact Me
4.3
177 Reviews

BIRTH PLACE: AZ PREVIOUS OCCUPATION: PARTS MANAGER HOBBIES: WORKING ON MY TRUCKS FAVORITE THING ABOUT WORKING AT HYUNDAI PEORIA: THE EMPLOYEE'S FAVORITE MOVIE(S): DON'T REALLY WATCH MOVIES

Dealership Experience

7 yrs, 7 mos

Industry Experience

16 yrs, 7 mos

Languages Spoken

English English

4.3

177 Reviews

Write a Review

177 Reviews of Mark Castleman

April 16, 2021

Dealership Rating
Employee Rating

Went in for 7500 mi. service and they wanted to put a synthetic blend oil in the new . I think this is real bad , kind of like the old bate and switch. If i wanted synthetic oil the cost was 90.00 bucks. More

by steveroth7865
Customer Service
Quality Of Work
Price
Recommend Dealer
No
Apr 19, 2021

Larry H. Miller Hyundai Peoria responded

Hello Steve. Thank you for taking your time to voice your concerns and for speaking with us. We understand that you would like to have full synthetic as the oil of your choice even though Hyundai doesn’t require it with your particular vehicle. The cost that you were quoted on the full synthetic charge represents the additional cost going from synthetic blend to full synthetic. We always recommend the suggested oil by the manufacturer but synthetic will certainly not have an adverse effect on your warranty nor will your choice to change it every 3,000 miles. If you’d like to reach out to me directly I can go over the suggested oil and answer any questions that you might have. Thank you. – Kevin Naylor, Fixed Operations Director, (480) 234-7895

March 13, 2021

Dealership Rating
Employee Rating

Very fast friendly and effective. Super easy to make the appointment by phone, took my car in a couple minutes early. Finished the work roughly ten minutes sooner than the estimated time. More

by gammo61
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton , Dirk Dunham, Craig Mathias, Ana Nadjalin

Mar 15, 2021

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! It was our pleasure to provide a top-notch dealership experience. We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

February 22, 2021

Dealership Rating
Employee Rating

Until 2/17/21 I thought I had a good relationship with LHM Hyundai in Peoria. That is until Mark Castelman decided my leased vehicle would appreciate a good cleaning and he was talking about the inside. More

by grammazona
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Feb 24, 2021

Larry H. Miller Hyundai Peoria responded

Hello and thank you for taking the time to leave a review. Thank you for taking your time to speak with me today. Call me directly when you would like to have the detail performed on your vehicle and I will personally take care of this for you. We always want to go above and beyond our clients expectations on every service visit. Stay safe and I look forward to speaking with you in the future. - Kevin Naylor, Fixed Operations Director, (480) 234-7895

February 03, 2021

Dealership Rating
Employee Rating

Met with Rich today I had a tough situation, the Hyundai team found me a great pre owned Tucson! Thanks again Rich, Eli, Sam, and Dshon! More

by WiseAngel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Justin Mauer, Dshon Warren, Rich Metcalf , Sam Quina, Eli Saba

Feb 04, 2021

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager

January 22, 2021

Dealership Rating
Employee Rating

Everything was great. Mark knows how to provide good customer service. Everyone is friendly and professional. The only thing I wished they did better was washing the cars. I have not had a good carw More

by Desz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Jan 25, 2021

Larry H. Miller Hyundai Peoria responded

Thanks for the great positive review! Come back again soon if there's anything we can assist you with. - Rick Trinkl, General Manager

December 16, 2020

Dealership Rating
Employee Rating

Great and fast oil change and tire rotation service! All done in 1/2 hour including washing my car! This was the fastest service by any dealership thus far. The employees were very friendly and helpful. Exc More

by Kwarsco11
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Melissa Sutton

Dec 16, 2020

Larry H. Miller Hyundai Peoria responded

It's great to hear from you! We appreciate your excellent review and hope to work with you again soon. - Rick Trinkl, General Manager

November 25, 2020

Dealership Rating
Employee Rating

I had an app for a recall repair on my 2011 Elantra. Thank you to Mark and the technicians! I asked if my vehicle might be ready by noon and it was! More

by saraharloff
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Nov 25, 2020

Larry H. Miller Hyundai Peoria responded

Thank you for taking the time to review us! We hope you will continue to come to see us in the future! - Rick Trinkl, General Manager

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