Check out Mark Castleman's reviews on DealerRater

September 14, 2023

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Employee Rating

It was ok. The wait was long even with an appointment but they had snacks and drinks. The chairs weren’t that comfortable but at least there was a place to sit. The wait was long even with an appointment but they had snacks and drinks. The chairs weren’t that comfortable but at least there was a place to sit. Staff was nice. No major complaints. It’s nice you can track your cars progress and they do wash your car. More

by dydee5382

Service Time

Service Communication

Recommend Dealer

Yes

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Sep 14, 2023 -

Larry H. Miller Hyundai Peoria responded

Hello, it is the goal of our staff to make every visit worthy of a five-star rating. We are sorry to see that your experience fell short of our standard. I would appreciate the opportunity to address your questions and concerns directly. Please feel free to contact me directly at 623.815.4581. Sincerely, Robert Smith Customer Relations Manager Larry H. Miller Hyundai Genesis Peoria 623.815.4581

September 09, 2023

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Employee Rating

Since moving from Washington state I have taken my car to Larry Miller...The service at the service dept. has always been good...I either wait there or have a friend drop me off...the work is done in timely Larry Miller...The service at the service dept. has always been good...I either wait there or have a friend drop me off...the work is done in timely fashion and I am treated very well by the service rep. Mark Castleman. Everyone there is nice and friendly. More

by jillybean01weiss

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Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 02, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

September 03, 2023

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Employee Rating

Mark is an excellent service manager. Great customer service and assistance with getting my part Great customer service and assistance with getting my part More

by Reddogrealtor

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Workmanship

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Service Communication

Recommend Dealer

Yes

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Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

September 03, 2023

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Employee Rating

Provided Great service…thorough…excellent job! …done before time estimated…always impressed with the quality and work on my vehicle. …done before time estimated…always impressed with the quality and work on my vehicle. More

by J Smith

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

September 02, 2023

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Employee Rating

It was great, they even checked everything to let me know what i have to change or not what i have to change or not More

by lincotchaou

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton, Dustin Yinger, Amanda Neitzel, Josh Wells, Kevin Hernandez

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Jul 02, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

August 25, 2023

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Employee Rating

See Mark, great service tech and main reason why I come to dealership for repair. to dealership for repair. More

by Dennis

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

August 24, 2023

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Employee Rating

Mark in the service center was incredibly helpful and accommodating. We appreciate the time and effort it took to get our vehicle back in working order. accommodating. We appreciate the time and effort it took to get our vehicle back in working order. More

by renee.schuch

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Jul 03, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Jul 08, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings,Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA.If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COMThank you,Victoria GibboniCustomer Relations Manager623-815-4581vgibboni@asburyauto.comLarry H. Miller Hyundai/Genesis Peoriawww.larrymillerhyundai.comwww.larrymillergenesis.com8425 W. Bell Rd.Peoria, AZ 85382

August 23, 2023

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Employee Rating

Apparently Larry Miller Hyundai won't service your car. I called to set up an appointment and they told me 3 to 4. Then they told me to go find someplace else to get my car serviced. I called to set up an appointment and they told me 3 to 4. Then they told me to go find someplace else to get my car serviced. More

by tshinton

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

No

Other Employees Tagged: Melissa Sutton, Dustin Yinger, Amanda Neitzel, Josh Wells, Kevin Hernandez , Alexandria "Alex" White

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Aug 23, 2023 -

Larry H. Miller Hyundai Peoria responded

Happy Wednesday tshinton, I'm very sorry read that we did not meet you expectations. Please contact me directly so I can rectify the situation. -Robert Smith, Customer Relations Manager, 623.815.4581

Aug 23, 2023 -

Larry H. Miller Hyundai Peoria responded

Please call me so I can rectify the situation, so you don't go over the milage. I would reach out to you, but I don't have your name to look you up in our system. I can be reached directly at 623.815.4581. -Robert Smith, Customer Relations Manager

Aug 23, 2023 -

tshinton responded

This is not the first time i have had issues with Larry Miller Hyundai. The first time you didn't transfer my plates to the new car. Now I cant get service until a month from now. By then I will have gone past the 1000 mile rule and lost my complimentary service. To top it off your service department has the attitude of if you dont like waiting a month go someplace else. I guess I will just go someplace else that wants my business. Don't get me wrong. Your personal weren't mean or nasty when we talked.

August 14, 2023

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Employee Rating

Mark was our Service Advisor. He was very efficient in getting our car ready, ordering many Uber rides and getting me in touch with Hyunda Customer Care. He was very efficient in getting our car ready, ordering many Uber rides and getting me in touch with Hyunda Customer Care. More

by Eliot

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

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Aug 16, 2023 -

Larry H. Miller Hyundai Peoria responded

Thank you for your wonderful review. It's great to hear that you had a fantastic experience at our dealership. Our team works hard to ensure that each customer leaves happy and satisfied, and it's rewarding to know that we were able to meet your needs.

August 14, 2023

Dealership Rating

Employee Rating

Everyone in the service dept have a great sense of humor. They make you fell like part of their family. Melissa is so helpful and makes me feel secure in any process of my car. She is super. They make you fell like part of their family. Melissa is so helpful and makes me feel secure in any process of my car. She is super. More

by katakat

Service Price Transparency

Workmanship

Service Time

Service Communication

Recommend Dealer

Yes

Other Employees Tagged: Ashleigh Ray, Melissa Sutton, Dustin Yinger, Amanda Neitzel, Josh Wells, Kevin Hernandez , Alexandria "Alex" White

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Jul 02, 2024 -

Larry H. Miller Hyundai Peoria responded

Greetings, Thank you for taking the time to provide your valuable feedback about your experience at LARRY H. MILLER OF PEORIA. If you have any further needs, please call me at 623-815-4581 or email me at VGIBBONI@ASBURYAUTO.COM Thank you, Victoria Gibboni Customer Relations Manager 623-815-4581 vgibboni@asburyauto.com Larry H. Miller Hyundai/Genesis Peoria www.larrymillerhyundai.com www.larrymillergenesis.com 8425 W. Bell Rd. Peoria, AZ 85382

Mark Castleman | Page 6

Service Advisor

Larry H. Miller Hyundai Peoria

176 Reviews of Mark Castleman

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