Mark Curran

We purchased a used Subaru Outback from Subaru of Wakefield and had a horrible experience. We met with Mark and test drove the car, we noticed a noise and mentioned it to our salesman who assured us the service department looked over the car. We filled out the paperwork and were told we would be called the next day by 10am. At 6pm the next day I had to call and find the salesman to try and finish the deal. The financing was no what we expected and we walked away, they called back and offered a 0.25% discount which they could apply to the financing and I accepted. When I went to make the first payment I found I had been lied to about the discount and it was not applied, I was given the higher rate. We added a remote starter to the purchase, we were promised this would be installed for when we picked it up, it was not. They offered to have a company come out and install it who canceled on us twice, our salesman did nothing to help in this case. The noise began to worry us and we brought the car back to dealership and had the remote starter company plan to install it at the visit. The service department told us all the bearing in the wheels were shot and needed to be replaced, along with a list of other items they said they would have fixed if they had inspected the vehicle. We had also asked since the vehicle was not inspected when we picked it up that they do it when it was in, again they did not inspect, instead sending us a check so we could take the time to do it. We finally had the car working well and thought we were done, but recently the car started acting funny braking, we took it to another Subaru dealership who said the tires were shot and should never have been sold to us in that condition. I asked the dealership to look for our warranted which we had purchased from Subaru of wakefield and they could not find us in the system. When they called Subaru to ask about this they were ignored and hung up on. Very dissapointed we ever stepped in this place, would not recommend to anyone.

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