Mark Eggleston

I bought a Ford thru the Chevy salesman. My daughter and son both were buying a vehicle thru them. I test drove the Mustang Mach E, but I wanted a certain color that I didnt see on the My daughter and son both were buying a vehicle thru them. I test drove the Mustang Mach E, but I wanted a certain color that I didnt see on the lot. I found one in Waco, which is around where I live. By the time my kids signed their paperwork they were about to close and it was dark outside. The salesman told me he had one the color I wanted and he would go get it. Since I live over an hour and half away I told him I wanted to deal with one of my local dealerships. Salesman was persistent and gave me pretty much what I was asking for, so I bought it. I get in the car to leave and realize there is almost 5K miles on this new car I just signed for. I went right back in and questioned it. I was told a salesman had driven it. He also told me that someone had stolen the back windshield wiper holder (it was snapped right off) and if I came back the next day they would replace. Why didnt he say that when he was talking me into buying it?? I drove over an hour and half back there the following day and the salesman looked at me like I was crazy. He forgot that he told me to come back! I also noticed a chip in the windshield. He said he would call when the part came in and they would fix both issues. While I was in their parking lot charging my car a Ford salesman stopped and told me to make sure I got my at home power source, that it was free and the installation was nearly free. I called NUMEROUS times (so many times the receptionist recognized my voice and would apologize) with no call back for the issues. He did, however call me to ask if I would give him a good review on FB. I of course brought up my issues and inquired about my free power package. He said I was not eligible. Not sure why they are advertising it if you cannot get it. I ended up calling the Ford sales manager and he got my car in to get a new windshield wiper kit and to seal the chip in my windshield. Unfortunately you can still see the chip. One month later my wiper came off. I went to the automotive store to get a new one. They ordered one for my make and model. It did not fit. He said the wiper kit the dealership put on it was not even for my car and that is why it fell off. DO NOT BUY FROM THIS DEALERSHIP. If I had bought from the dealership I wanted, I would have a car with less miles, no chip, the correct wiper kit, and most importantly my home power package. Just the equipment is over $500 and that does not include the money towards the installation I was eligible for. I also would not have had to drive over an hour and half ONE way just to get the crappy service job I received. I was also told my added warranty covered chips in windshield and in paint. I was not given paperwork on that, but when I went to the website and provided all my info the company I have the warranty thru sent me all the details. I do not have coverage for chips and door dings like I was told. Love my car, but HATED the experience. I will stick to my local dealerships. I did notice the standard replies to these reviews. I had to laugh when they said to contact them to get it corrected. Good luck getting ANYONE to call you back!! More

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Covert has a great team I Bought 3 new trucks from Covert Chance Covert is awesome Chance Covert is awesome More

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Everyone at Hutto dealership were friendly and professional. Love my new car!! Thanks Ryan Stathos. professional. Love my new car!! Thanks Ryan Stathos. More

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Covert Hutto is a top notch dealership. This last purchase was our second new car from Covert Hutt. We will definitely be back when we have future car needs. This last purchase was our second new car from Covert Hutt. We will definitely be back when we have future car needs. More

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I was in and out in about an hour. Christopher was super helpful and got my car washed along with my oil change and tire rotation. Christopher was super helpful and got my car washed along with my oil change and tire rotation. More

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Sales person was great, sales manager was deceptive, didn't see sales receipt till signing didn't see sales receipt till signing More

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I've been dealing with Covert dealerships since 2009 when i purchase my wife Chevrolet Tahoe from them. Good people to do business with. i purchase my wife Chevrolet Tahoe from them. Good people to do business with. More

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WORST PLACE EVER TO PURCHASE A CAR. WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CAN WRONG MILEAGE ON CAR AND NOW WONT FIX THE ISSUE EVEN WITH THEIR LAWYER. I CANT REFIANCE MY CAR BECAUSE MILEAGE WAS IN KILOMETERS INSTEAD AND THEY CANT FIX. THEY TRYING TO FIND THE OLD OWNER TO HAVE HIM SIGN THE FORM TO REQUEST THE RIGHT MILEAGE CHANGE BUT THEY CANT FIND THE GUY SO NOW WHAT????????? NO SOLUTION NO HELP!! DONT BUY FROM COVERT THEY ARE AWEFUL More

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Bought my previous truck here and was very satisfied with the purchase experience and service dept. it was great working with Sr to get my new truck. the purchase experience and service dept. it was great working with Sr to get my new truck. More

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Great salesperson, mangers and finance person. All around easy and helpful experience. Nothing pushy, simple. All around easy and helpful experience. Nothing pushy, simple. More

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