Mark Ellis Jr. | Page 21

Great service, happy customer! Simply put, when I walked into the dealership in search for a brand new car, I was treated like a genuine person, not just a customer. I was not sold, Simply put, when I walked into the dealership in search for a brand new car, I was treated like a genuine person, not just a customer. I was not sold, I was listened to. Mark and his son who is also Mark, both took care of me and went out of there way to make sure the experience went well for me. I leased a Honda Civic which is a reliable car, and both Mark and Mark are two very reliable representatives of Mohawk Honda. Highly recommend. More

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Great experience for my 1st Honda!! After Loving my last 2 Kia Optimas (13&16) and not liking anything else I saw on the road, I began investigating other options and styles.. They just After Loving my last 2 Kia Optimas (13&16) and not liking anything else I saw on the road, I began investigating other options and styles.. They just weren't what I wanted. I decided to try either a Civic or an Accord at Mohawk Honda on my way to a later appointment at my Kia dealer. Wow! This place is hopping! I test drove a beautiful white accord and I love it!! I met with Mark Jr and he was awesome. He was very knowledgeable about the car and all the gadgets. Great Salesperson and his Dad who handles the deal was great too. Everyone one there were all very friendly and seemed to be just an awesome team together. Thanks for a great new ride!! More

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nice people; good numbers the sales people were very cordial; internet sales manager was very helpful. Delivery people explained car very patiently and thoroughly. Business the sales people were very cordial; internet sales manager was very helpful. Delivery people explained car very patiently and thoroughly. Business manager nice in person, was somewhat demanding on the phone. More

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Good experience I would recommend Mohawk Honda to anyone. I was able to view their extensive inventory online, so I knew exactly what I was looking for when I got the I would recommend Mohawk Honda to anyone. I was able to view their extensive inventory online, so I knew exactly what I was looking for when I got there. Their pricing was very good in comparison to other dealers I visited, plus my salesman was very personable and informative, and did not make me feel pressured to buy at all. However, that feeling changed once we were finalizing the financing, and the guy handling it wanted to sell extended warranties. We ended up working out an ok deal, but that was definitely the most frustrating part of my experience. Otherwise, they treat their customers very well and have a huge number of vehicles available. I visited 5 other car dealers and wish I had just gone here first and saved myself the headache. More

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Very Happy! I had a great experience turning in my Honda Accord and releasing an HRV Sport. Nicole Oeser was great to work with and everything went smoothly. I no I had a great experience turning in my Honda Accord and releasing an HRV Sport. Nicole Oeser was great to work with and everything went smoothly. I now have the car I want and was able to stay within my budget. I love, love, love my new car Carolyn Barber More

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Amazing experience The whole experience at Mohawk was great from the second I walked in the door. Didn’t feel like I was being pressured. Just an all around good vibe. W The whole experience at Mohawk was great from the second I walked in the door. Didn’t feel like I was being pressured. Just an all around good vibe. Will be recommending More

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Reliable. Honest. Excellent Service. An excellent experience, which is unusual when purchasing or leasing a car. Mark was the definition of a professional and the rest of the department w An excellent experience, which is unusual when purchasing or leasing a car. Mark was the definition of a professional and the rest of the department was pleasant to deal with. Would recommend this dealership to everyone. More

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Highly recommended Finally, a dealership that makes car-buying less stressful and far easier than any other I've experienced. Top notch team who listen and try their be Finally, a dealership that makes car-buying less stressful and far easier than any other I've experienced. Top notch team who listen and try their best to make you happy. They will work with you to ensure you are satisfied with all aspects of the car-buying experience. Special thanks to Mark Jr, Mark Sr, Gabe, and Dave who all helped make my experience a positive one. That's not easy to do when car-shopping is NOT my favorite thing to be doing. Thanks all. More

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Very co-operative salesmen I parsonaly like mohak Honda dealership and all the salesperson, co-ordinator, financier everyone were friendly and very helpful and in future looking I parsonaly like mohak Honda dealership and all the salesperson, co-ordinator, financier everyone were friendly and very helpful and in future looking for more business and referrals thank you very much to all members of mohak Honda More

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Did not meet my expectations I have had several friends buy cars from Mohawk Honda and rave about them. I am very disappointed that I did not have that experience. I started out I have had several friends buy cars from Mohawk Honda and rave about them. I am very disappointed that I did not have that experience. I started out looking for a salesperson that I was referred to but he was not working. Mark was the next available. Mark was very nice and professional. He did tell me that he was a new salesperson and so I gave him the benefit of the doubt when it came to not knowing things that a seasoned person would know. My transaction definitely took longer because he had to seek answers but for me, everyone has a learning curve and that would not have dropped my rating of the dealership. But, maybe Mohawk should focus more on up front training of new sales personnel. The reason for my rating came on day two when I had to go back to do the paperwork and pick up my new car. It started with my appointment starting more than 30 minutes past when I expected with no apology from the finance person. Then, I was presented with a piece of paper showing 4 different monthly payment options, none of which was the payment I had negotiated the day before. When I asked about it, I was told "Oh, that quote was without a warranty." Wait, what?? So, long story short, the car does come with a 3 yr/36,000 mile warranty but the first quote given to me included an additional warranty. Mind you, not one that I agreed to or was presented with for review first but one that was just put in front of me as though that were my first option. At that point, I felt deceived. Then, I was made to feel, over and over that if I didn't purchase at least one extra warranty, I was naive. I'm sorry I am a smart person and to have someone, especially another woman make me feel like I can't make a smart decision, that was not ok. I left without buying any additional warranty on the premise that I would pay cash if I changed my mind. But honestly, feeling like I was intentionally misled in this situation made me feel like I could never trust Mohawk and would not be bringing my car back for service. I was happy to be driving away in my new Honda but it turned out that wasn't even the end of my Mohawk experience. Being so focused on selling me a warranty, no one noticed that they put the wrong plates on my car and that they never put the registration sticker in the window! At some point, they realized that they still had my plates and registration, had Mark call me and arrange to come out to me to switch the plates and put the sticker on. Gunner agreed to do that so that Mark would not have to go out of his way and I very much appreciated him for that. Gunner was very nice and apologetic. It's really a shame that there wasn't more transparency and honesty when it came to the money portion of this deal. I really did enjoy working with Mark and learning about his journey, the tech guy, Caleb, who showed me all of my cool new features was also nice and Gunner, too. I just am not ok with what happened in the middle. Maybe it was fluke. Hopefully it was. More

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