Mark Firestein | Page 5

Airbag recall My service advisor has always taken care of me. This time was no different. Pick-up was fast with a really good level of service. My service advisor has always taken care of me. This time was no different. Pick-up was fast with a really good level of service. More

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Best service center for Honda in Raleigh area I always enjoy the experience here - there advisor are way too good and explanatory. I have been to other dealers but most of them lack excellent advi I always enjoy the experience here - there advisor are way too good and explanatory. I have been to other dealers but most of them lack excellent advisory ability and that’s what make them stand in the crowd. I loved the experience and full marks to my advisor Mark More

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Moon roof was stuck in open position on my 2008 Honda Accord Mark, in the service department, went above and beyond the call of duty. This was going to cost almost a $1,000 to get fixed. I happened to mention Mark, in the service department, went above and beyond the call of duty. This was going to cost almost a $1,000 to get fixed. I happened to mention that I believe that we had purchased an extended warranty. He said it probably had expired but he would check and low and behold we had purchased an extended warranty and it was still valid!! Thank you Mark for your extra effort!!! My granddaughter and I appreciate your help! More

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Service Team is Awesome M Service Team is always the best. Always a greeting and smile; I have had the same service team for several years and I trust their advice. M Service Team is always the best. Always a greeting and smile; I have had the same service team for several years and I trust their advice. More

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Nick was awesome My advisor was Nick, who came and found me when my work was done, and reviewed the results of the free, extremely detailed inspection of the vehicle My advisor was Nick, who came and found me when my work was done, and reviewed the results of the free, extremely detailed inspection of the vehicle that Technician Jimmy Lawson has completed and then, Nick walked me out to where my car had been parked. Very pleased with the level of service I received and I will definitely go back for my future automotive needs. More

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Quick service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service My 2017 was in for a recall issue. The Service Dept. was quick and everyone was professional and friendly. I could not have asked for better service on this visit. More

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Excellent All requested items were completed competently and within one service visit so that I didn't have to reschedule a follow up appointment; including a r All requested items were completed competently and within one service visit so that I didn't have to reschedule a follow up appointment; including a request for new part that had not yet been installed at this site. More

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Power steering Pump & Rack in pinion replaced Mark was honest and new what needed to be done. Saved me monies and diagnosed motor mount problems while the vehicle was already torn down and showed Mark was honest and new what needed to be done. Saved me monies and diagnosed motor mount problems while the vehicle was already torn down and showed me exactly what needed to be replaced. Great job, honest people and professional! Lisa H. More

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Worst service, worst experience Took my 2011 Honda Pilot in for the takota recall, Friday Oct. 14, 2016. It was booked for early Saturday morning service (7:45am). I asked for an oi Took my 2011 Honda Pilot in for the takota recall, Friday Oct. 14, 2016. It was booked for early Saturday morning service (7:45am). I asked for an oil change and tire rotation, since the car would be on-site for service. I specifically asked for the power steering fluid to be refilled because it was well below the normal level. I was told that "all fluids will be topped off as part of our 55 point inspection". I couldn't make it by closing, so they arranged pick-up for Sunday. When i arrived, i immediately checked the ps fluid - the levels were the same as when i'd turned it in!! Hadn't been touched - cranked the car and the service light was still on showing service needed and an oil life at 5%. Obviously, no 55 point inspection had taken place. The oil looked fine, but how could i be sure it had been changed? I keep the car on a regular service schedule. Can i trust that the tacota air bag and tire rotation have also been done/replaced?? Takita airbags are killing people. If they'd been so lax at changing oil and topping off fluids (and how bout the tire rotation?) for the price of $68, how could I trust that a "no-charge" recall had been performed? The service dept was closed so i grabbed the sales manager to show him that i had bit received the complete oil change and service i'd paid for. He wasn't really interested and gave me the service managers number. I left - still needing ps fluid and with no real certainty that our family car was safe to drive. I took the car back in on Monday. This is now three days of dealing with a simple service job. Todd Stevens came out, popped the hood - looked at the power steering fluid and said "if it's THAT low there has to be a leak". Then he proceeded to tell me why they didn't top off the brake fluid which was also low. They took the car to the garage to inspect for any power steering leak. Came back, no leaks. "Bone dry" as one of the service advisors said. I've since asked another mechanic, and he said "power steering fluid does go down over time and should be topped off with regular maintenance." So that leads me to this conclusion: 1) since i've had my car serviced there, and without looking at my service records, i'd say at least the last three or four routine oil changes - the power steering and brake fluid HAVE NOT been "topped off" and 2) "All fluids topped off with our 55 point inspection" is a fraudulent claim. Three times in a row isn't an oversight. So after three days of dealing with this - and basically pulling teeth to get what i paid for - how was it resolved? Not with a handshake from Todd Stevens, nor a discount off of that or any future service. I wouldn't recommend this dealership at all. If you are so inclined to give them your money, be sure to check behind them and have plenty of time at your disposal. More

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Repeat Customer The Honda service team does an amazing job for their customers. Mark is always up front/honest with what needs to be done with your car. When I made The Honda service team does an amazing job for their customers. Mark is always up front/honest with what needs to be done with your car. When I made the decision to purchase a new CRV- I went back to the AutoPark Honda Team because they have always been so great to work with. Craig was great supporting me through the process and getting me into a new 2016 Honda CRV! Great group of folks over there! More

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