Mark Hoen | Page 8

No Pressure! I had to unexpectedly get a new (used) car and usually do not look forward to going into a dealership, let alone during a pandemic. I found the car o I had to unexpectedly get a new (used) car and usually do not look forward to going into a dealership, let alone during a pandemic. I found the car online and Mark contacted me to see about a test drive. I went, expecting to be given a hard sell and was so pleasantly surprised to experience the total opposite. After the test drive, we sat and came to a final price -- however, I needed some time to think about it so left without purchasing-- no last minute, "What can I do to put you in this car today?" kind of thing. But by the end of the day I emailed Mark that I wanted to put a deposit on it because I felt it was a great deal. I came in shortly thereafter to finalize the transaction, again no surprises and no hard sell with an extended warranty, etc. I also found about that I can come in any time for a free car wash, and I must mention the great coffee machine they have! Seriously, try the cappuccino:) And even though it was pretty contactless and we all were wearing masks, it turned out to be a really nice experience. Mark was terrific, very personable and Al was a pleasure to deal with for the finance part. I would definitely recommend these guys if you are in the market for a new or used car. More

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We go there again very nice dealership had a small issue when I got home with the car sent an email out to the finance guy he contacted me with the used car sales guy and I brought in for service and they f when I got home with the car sent an email out to the finance guy he contacted me with the used car sales guy and I brought in for service and they fixed it to replace the belt free of charge because there was no warranty on the car so thank you very much More

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Mark provided excellent service! Wonderful communication through both email/text and in person, and incredibly polite. Really put in the effort to work with me and make sure I was informed & satisfied as a through both email/text and in person, and incredibly polite. Really put in the effort to work with me and make sure I was informed & satisfied as a buyer. Truly made the process quick and painless, highly recommend More

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Great Customer Service I enjoyed my car buying experience at Grand Subaru. I was happy to see they were taking necessary precautions with the COVID-19 situation going on. Th I enjoyed my car buying experience at Grand Subaru. I was happy to see they were taking necessary precautions with the COVID-19 situation going on. The salesman, Mark Hoen, was great to work with. They were not pushy or demanding in any way which I sincerely appreciated. Mark and the team were able to find a car that fit my family and I. Al Hassan was great to talk to and did a nice job helping me understand the financial side of the purchase I was making. I would definitely do business here again. More

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Mark is awesome. He is head and shoulders above the rest of the auto specialists we have worked with in the past. Very helpful and accommodating. He is not pushy. He is truly interested in what his custo of the auto specialists we have worked with in the past. Very helpful and accommodating. He is not pushy. He is truly interested in what his customers are looking for. We told him what we wanted. He was able to locate it and texted us with a good price. Upon delivery of the Ascent, he took his time and went over the features of the car with us. He was careful to review the different settings and emphasized the ones he felt were the most critical for us to understand. He made this car-buying process easy and painless and enjoyable. Very impressive. I highly recommend him when looking for a new or used car. Ask for Mark. You will be happy that you did :). More

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Great Customer Service I leased a new 2020 Legacy back in October and love it. Michael and Mark are always there for me when I call them. I take my car to service for my c I leased a new 2020 Legacy back in October and love it. Michael and Mark are always there for me when I call them. I take my car to service for my complimentary car wash on a weekly basis. I love the way I am treated by the service staff as well. Awesome experience . More

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Best experience to purchase a vehicle Very friendly and experienced sales rep who has great patient to introduce all their products in detail. Highly recommend to visit this dealer and ma Very friendly and experienced sales rep who has great patient to introduce all their products in detail. Highly recommend to visit this dealer and make purchase. More

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Best Experience Ever In all the years I have had to deal with different dealerships whether it was to buy a new car, service my vehicle, or even just wanting to test drive In all the years I have had to deal with different dealerships whether it was to buy a new car, service my vehicle, or even just wanting to test drive a new model, I have never felt as welcome as I do at Grand Subaru. More

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Mark helped me with my new 2020 Crosstrek- he was a no-nonsense kind of guy that was very knowledgeable and helped me get a great deal. He made it a great car buying experience and you can tell he valu no-nonsense kind of guy that was very knowledgeable and helped me get a great deal. He made it a great car buying experience and you can tell he values subarus and making sure his customers get just what they want. More

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Mark was excellent: efficient, communicative, no-pressure. I found my Subaru Forester online. I contacted the Dealership and began the process of purchasing with Mark. I live out of state so took everything on I found my Subaru Forester online. I contacted the Dealership and began the process of purchasing with Mark. I live out of state so took everything on faith and Mark rewarded that faith! He was efficient, he communicated frequently and effectively and, most of all, he was wholly non-pressuring; didn't Salesman me whatsoever. -Ben T. from Colorado More

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