Brian James
Brian James at Rizza Cadillac Buick GMC
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Brian James

Finance Manager

Rizza Cadillac Buick GMC

8425 West 159th Street
Tinley Park, IL 60477

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4.5
45 Reviews
4.5

45 Reviews

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45 Reviews of Brian James

March 01, 2024

Dealership Rating
Employee Rating

they do not honor dealer incentives and discounts, finance person is shady and manipulative...service department is excellent,,, More

by GARDLEY344
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Mar 04, 2024

Rizza Cadillac Buick GMC responded

I appreciate you sharing your feedback with us. I strive to create a positive experience for all our customers, and would appreciate the opportunity to gain more insight into your visit. Please contact me at your earliest convenience so we can work together at resolving this. Sincerely, JC Rocha, Internet Manager, jrocha@rizza.com

December 24, 2023

Dealership Rating
Employee Rating

12/23/23 the worst I have ever been treated at a dealership test drove the ct4 sticker price was $42k they test drove my truck and sat down to review the deal and they raised the sticker price to $4 More

by raydove628
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No

Other Employees Tagged: Bert Dutcher

Dec 27, 2023

Rizza Cadillac Buick GMC responded

Ray, I appreciate learning about your experience at our dealership. Our number one priority after learning about your experience is to remedy it and offer a resolution. Please contact me at your earliest convenience. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

December 07, 2023

Dealership Rating
Employee Rating

The salesmen who took care of me gave me excellent service. Both Marsin and Kenny went above and beyond to get the deal done. I will definitely recommend them to others I know who are looking to buy a More

by carol.regalado61
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Marcin Gacek , Kenny. Who I believe is a Sales Manager was instrumental in closing the deal.

Dec 08, 2023

Rizza Cadillac Buick GMC responded

Congratulations on your new vehicle, Carol. Thank you for writing such a great review about your experience at our dealership! We appreciate the feedback and are pleased that your experience with Marsin and Kenny was so positive. We do our best to make sure all of our customers leave with the right vehicle and we're glad that you're enjoying yours. We look forward to seeing you again. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 26, 2023

Dealership Rating
Employee Rating

Everytime I visit I receive excellent customer service. Fast service as well. Never any issues. More

by KRISTY.BLAKEMORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 29, 2023

Rizza Cadillac Buick GMC responded

Thank you for the wonderful review! It is great to know that our staff's excellent customer service has earned your continued patronage. Please feel free to call or stop by if there is anything else I can do to help you. Sincerely, Bill Havican, Internet Manager, bhavican@rizza.com

August 09, 2023

Dealership Rating
Employee Rating

Great experience! Dave my service tech was awesome! He got me in and out in no time :) More

by RENEEPODA69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Choi, Patricia Hernandez

Aug 10, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for your excellent input! I'm proud of our service technicians and hope to pass along your great experience to all of our customers. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 27, 2023

Dealership Rating
Employee Rating

I have purchased my last 5 vehicles from Rizza and had the pleasure dealing with Larry Papp.Larry is so friendly and pleasant to deal with , I feel like Ihave known him all my life .Larry explanined e More

by Annie Anderson
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Larry Papp

Jul 27, 2023

Rizza Cadillac Buick GMC responded

Thank you so much for your feedback as well as your loyalty. I appreciate building long term customer relationships and I truly value your business. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 11, 2023

Dealership Rating
Employee Rating

Beautiful dealership appearance wise. Staff certifying the vehicle failed to be complete in their inspection process leaving the tire monitor reading only three of the four tire pressure More

by Ghary67
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Ryan Baker

Jul 13, 2023

Rizza Cadillac Buick GMC responded

I appreciate you leaving this honest feedback about your experience. I appreciate any and all feedback, as it allows us to continue to grow and improve as a dealership. At your earliest convenience, please feel free to reach out to me so that we can learn more about your visit. I hope to talk with you soon. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

July 01, 2023

Dealership Rating
Employee Rating

Excellent friendly customer service. The entire process was very quick and easy. They made sure that all repairs were fixed before I took the car home. More

by Wilmajs23
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes

Other Employees Tagged: Mark Hoover, Vincent Polo

Jul 05, 2023

Rizza Cadillac Buick GMC responded

Thank you for reaching out! Reviews like these mean the world to us here at our dealership and I will be sure to relay yours to the team. Take care and have a great day. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 30, 2023

Dealership Rating
Employee Rating

All personnel were had great performance. Our personal car dealers a pleasure to do work More

by walter2625
Purchase Time
Recommend Dealer
Yes

Other Employees Tagged: Munir Nazer

Jul 05, 2023

Rizza Cadillac Buick GMC responded

Walter, your great feedback truly made our day! I appreciate you for letting others know about your experience! If you ever need anything in the future, please don't hesitate to let us know. Take care! Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

June 28, 2023

Dealership Rating
Employee Rating

I have purchased my last two vehicles from Rizza and had the pleasure dealing with Larry Papp. Larry is so friendly and pleasant to deal with, I feel like I've known him all my life. Larry explained everyt More

by arlenedubois
Sales Price Transparency
Recommend Dealer
Yes

Other Employees Tagged: Larry Papp , Ken

Jun 29, 2023

Rizza Cadillac Buick GMC responded

Thank you for writing this amazing review for our team! I always appreciate customer feedback, and I am pleased to hear that our team provided a comfortable and welcoming visit. I hope to earn the opportunity to work with you again in the future. Please let me know if you have any questions. Sincerely, J.C Rocha- Business Development Manager- jrocha@rizza.com

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