Mark Kanter

A wonderful experience from start to finish! Everyone we encountered at the dealership was amazing, especially our sales team- Khalil and Rob! They truly made our purchasing experience amazing. Everyone we encountered at the dealership was amazing, especially our sales team- Khalil and Rob! They truly made our purchasing experience amazing. More

Helpful 0

Report | Print

We were very happy with the customer service at Bill Jacobs. Sammy was our client advisor and was terrific in helping us with our custom order of our X7. Mark, the sales manager, was also very nice to Jacobs. Sammy was our client advisor and was terrific in helping us with our custom order of our X7. Mark, the sales manager, was also very nice to work with. Our overall experience here was great, and would definitely recommend this dealership to anyone in the market for a BMW! More

Helpful 0

Report | Print

Stopped by here to return our leased vehicle. The parking lot was full except for one spot. I asked my wife to park there since that was the car we were returning. I parked my Tesla near the entr The parking lot was full except for one spot. I asked my wife to park there since that was the car we were returning. I parked my Tesla near the entrance. Terry the manager quickly approached me in a rude tone as I got out of the car and told me I can’t park there and to go park in the lot. I told him there weren’t any spots and before I could even finish, he said he would call a tow truck! That got me really upset and I told him to go ahead. He stormed inside went behind the counter and got on the phone. Mark, the sales manager was super polite in addressing us and I told him what happened. He said he would work on what we need and get us out as soon as possible. While Mark was working on the paperwork, there were three other cars that were parked where they shouldn’t have been parked. One in a handicap spot that wasn’t a handicap car, two other BMWs on the side of the entrance but apparently Terry had an issue with my Tesla or with us since we are asian. I couldn’t believe he was a manager there. He has no concept of customer service and should not be in the position he is in. I wouldn’t recommend this place because I wouldn’t want anyone else being mistreated by him! Or even have the chance to be mistreated by him. More

Helpful 0

Report | Print

I love brining my vehicles into Bill Jacobs BMW for service because I know they will get the job done quickly and properly. My SA, Brendon, is knowledgeable and communicative. My vehicles are always cl service because I know they will get the job done quickly and properly. My SA, Brendon, is knowledgeable and communicative. My vehicles are always cleaner upon pick up than when I drop them off! 10/10!! More

Helpful 0

Report | Print

My salesman, Christian, went out of his way to show me my options and features of the car I was interested in. Delivered professional attention through out the entire process. Found the rest of the dealers options and features of the car I was interested in. Delivered professional attention through out the entire process. Found the rest of the dealership friendly and helpful too. Highly recommend Bill Jacobs BMW. More

Helpful 0

Report | Print

Our family needed a 3rd vehicle, with our son now driving. We explored plenty of options beyond the vehicle, but what solidified our decision was the team, process, and customer experience at Bill J driving. We explored plenty of options beyond the vehicle, but what solidified our decision was the team, process, and customer experience at Bill Jacobs BMW in Naperville, IL. The Russ Millard, Mark Canter, Aldijana Hodzic team, and various product specialists were customer-first focused, transparent, and patient as we worked through our decision. Clearly, it is a well-run dealership with excellent staff as the foundation! Thank You More

Helpful 0

Report | Print

I could not ask for a better and effective experience. Many thank to David and the rest of the team for their help Many thank to David and the rest of the team for their help More

Helpful 0

Report | Print

I purchase my vehicle in June 2023 chose a 2015 Range Rover sport and I am very satisfied with the it and the service from the salesman Christian Johnson very attentive and respectful appreciated. Rover sport and I am very satisfied with the it and the service from the salesman Christian Johnson very attentive and respectful appreciated. More

Helpful 0

Report | Print

The dealership was very responsive and friendly. My salesperson, Gigi Demirovski, was excellent. The BMW Genius, Jonathan, was very helpful. I ordered and received my car very quickly. It was the My salesperson, Gigi Demirovski, was excellent. The BMW Genius, Jonathan, was very helpful. I ordered and received my car very quickly. It was the best price I could find within 250 miles. More

Helpful 0

Report | Print

Prompt customer service and an honest dealing staff. We have been repeat customers for nearly 20 years We have been repeat customers for nearly 20 years More

Helpful 0

Report | Print