Terry Mancuso

Husain made the entire process smooth and comfortable. This is by far the best experience I have ever had at a dealership. This is by far the best experience I have ever had at a dealership. More

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Great experience buying a used vehicle here. Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the Shyann was a pleasure to work with and made the entire process very quick and efficient, we were able to agree on a price and they even finished the CPO certification earlier than planned so that I could come in and test drive the car. On the day of delivery, I was in and out in less than 2 hours which is a testament to how efficiently this dealership works. No unnecessary add on fees, what you see is what you pay (tax, title, registration extra ofc). Highly recommend this dealership. More

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Very accommodating! Treated us with respect. Bill was great! Met our needs The whole time we were there. Treated us with respect. Bill was great! Met our needs The whole time we were there. More

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If you're looking to get a BMW or need servicing on one, this is the place to go. Professional staff, quality work, and personal connections set Bill Jacobs apart from the competition. this is the place to go. Professional staff, quality work, and personal connections set Bill Jacobs apart from the competition. More

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I was thrilled with my experience at Bill Jacob’s from start to finish. I found the car I was looking for online when I am from Ohio and from the first moment, I was blown away by the customer service exp start to finish. I found the car I was looking for online when I am from Ohio and from the first moment, I was blown away by the customer service experience provided. Harry, Gigi, Terry, and the rest of the team I interacted with were incredibly kind, fair, and I believed they truly wanted the best for me. The 10 hours of driving were well worth the experience Bill Jacob’s BMW provided. More

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I had an excellent experience at this dealership; it's impeccably maintained and well-kept. I recently purchased a used BMW 540i from here and was pleasantly surprised to find that the car's condition mat impeccably maintained and well-kept. I recently purchased a used BMW 540i from here and was pleasantly surprised to find that the car's condition matched the online description perfectly. I must commend Kristian Johnson, the client advisor who assisted me. He's not only a very nice individual but also exceptionally knowledgeable. He took the time to provide a thorough explanation of every aspect of the car and the purchase deal, patiently addressing all my questions and concerns. I wholeheartedly recommend this dealership when you're in the market for your next luxury vehicle. Their transparency and excellent customer service make the buying process a smooth and enjoyable one. More

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Preston was awesome! Made sure I was a priority when it came down to making sure I got the vehicle I wanted. Very patient with me each day I came! Made sure I was a priority when it came down to making sure I got the vehicle I wanted. Very patient with me each day I came! More

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Stopped by here to return our leased vehicle. The parking lot was full except for one spot. I asked my wife to park there since that was the car we were returning. I parked my Tesla near the entr The parking lot was full except for one spot. I asked my wife to park there since that was the car we were returning. I parked my Tesla near the entrance. Terry the manager quickly approached me in a rude tone as I got out of the car and told me I can’t park there and to go park in the lot. I told him there weren’t any spots and before I could even finish, he said he would call a tow truck! That got me really upset and I told him to go ahead. He stormed inside went behind the counter and got on the phone. Mark, the sales manager was super polite in addressing us and I told him what happened. He said he would work on what we need and get us out as soon as possible. While Mark was working on the paperwork, there were three other cars that were parked where they shouldn’t have been parked. One in a handicap spot that wasn’t a handicap car, two other BMWs on the side of the entrance but apparently Terry had an issue with my Tesla or with us since we are asian. I couldn’t believe he was a manager there. He has no concept of customer service and should not be in the position he is in. I wouldn’t recommend this place because I wouldn’t want anyone else being mistreated by him! Or even have the chance to be mistreated by him. More

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Bill Jacobs is a welcoming and pressure free dealership. Very helpful and patient throughout the entire process. Husain, my client advisor, helped me with everything and was so kind with answering my questi Very helpful and patient throughout the entire process. Husain, my client advisor, helped me with everything and was so kind with answering my questions. He remained patient and polite the entire duration of our process and I 100% recommend him for anyone looking to buy or check out a car at Bill Jacobs. More

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Bill Jacobs BMW in Naperville is a first class operation. I was treated professionally through the buying experience and I went with them because they put forth a first offer that wasn’t ridiculous and they I was treated professionally through the buying experience and I went with them because they put forth a first offer that wasn’t ridiculous and they made it easy to arrive at a deal. Maggie, my BMW advisor, was absolutely terrific and kept me informed throughout the manufacturing process up until my car was delivered. And she was so easy to talk to and relate to that she didn’t even seem like a salesperson, although I’ve no doubt she closes lots of deals because of her approach. A great experience all around. More

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