Mark Leslie | Page 5

They charge me more than a hundred dollars for a service I have contracted because “it doesn’t appears in the system” after that, you can spend an entire week calling them but no one will answer, and if the I have contracted because “it doesn’t appears in the system” after that, you can spend an entire week calling them but no one will answer, and if they do, your call will fall down. They will see me never again there. More

by rodycuba Verified Customer Verified Customer

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One of the reasons for purchasing my Charger there was because of the service department. I know a gentleman that works there and is the shop manager. As I said he is a gentleman. He will make sure your because of the service department. I know a gentleman that works there and is the shop manager. As I said he is a gentleman. He will make sure your vehicle is running perfectly. So, if you’re looking to purchase a Dodge, Jeep, Chrysler product, go to Aventura Dodge and feel confident when you need service. They will not let your car go off it’s not right! From the sales staff to the auto-technician that are top notch, you cannot lose. More

by bulldog1881 Verified Customer Verified Customer

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LEGENDS- MARK JULIO If it wasn’t for Mark and Julio I honestly don’t know how I would be able to get anything done at the aventura service center. Mgr is steve is very difficult to deal w and un Julio I honestly don’t know how I would be able to get anything done at the aventura service center. Mgr is steve is very difficult to deal w and unnecessarily sarcastic at times, very counterproductive. Then you have Mark and Julio are complete opposites- these guys genuinely understand my business and customer services needs, to the point they literally exceed my expectations. I’m truly grateful for these solid guys More

by Robertbambo Verified Customer Verified Customer

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No complaints with this location. Thanks to Mark Leslie. His team is amazing will send family and friends to this location Thanks to Mark Leslie. His team is amazing will send family and friends to this location More

by gdavis1289 Verified Customer Verified Customer

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It was a pleasure working with the staff and it was very easy. Everyone provide information that was helpful, and i am enjoying my new car. Thanks to your staff of brilliant people who really enjoy their jo easy. Everyone provide information that was helpful, and i am enjoying my new car. Thanks to your staff of brilliant people who really enjoy their jobs, it shows. They care about their jobs, and it shows, good job managers... . More

by Joycewynne7 Verified Customer Verified Customer

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I’ve got very good impression about this dealership in general. People who work there know what they are doing so I don’t hesitate to call them highly professionals and friendly general. People who work there know what they are doing so I don’t hesitate to call them highly professionals and friendly More

by ledenev Verified Customer Verified Customer

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Worst experience ever asking above than 4k for a repair cost me in a high quality garage 5oo dollars such a shame for this big brand .never gonna come ever and didn't recommend to anyone around me .I'm spr cost me in a high quality garage 5oo dollars such a shame for this big brand .never gonna come ever and didn't recommend to anyone around me .I'm spreading the words . More

by VINCENTCATALA83 Verified Customer Verified Customer

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On December 28, 2023, I purchased a brand new Ram 1500 from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering a completely dirty truck that had been used by multiple people interested in buying it before me. Additionally, it had water spots and other marks, likely due to being exposed to Miami's rainy and foggy weather. A few days later, on January 6, 2024, I recorded a video and tried to contact my sales representative, Alejandro, who had provided excellent service during the purchase process, making it very easy for me. However, I was not successful. I called the dealer many times, but the individuals who answered did not assist me, seemingly because they knew it was a complaint. In particular, Ms. Ana Rios, if I remember correctly, put me on hold several times and did not make an effort to help me. I called to schedule the car wash owed to me and also address a strange sound coming from the brake pedal. After some time, following my negative review on your website, my representative Alejandro was able to contact me on February 16, 2024, and we scheduled an appointment for the next day, February 17, 2024. Upon arriving at the dealership at exactly 11:20 AM, I waited a few minutes for Alejandro, who eventually arrived, took my keys, and took the car to service to check the brakes. About 30 minutes later, he returned and informed me that there was nothing to worry about; they had identified the brake problem and fixed it. He instructed me to wait a few more minutes for them to wash the car, and then I could leave peacefully, asking me to remove the negative review I had left, which I did without any problem, and then I waited. At 1:50 PM, I messaged Alejandro asking why the car wash was taking so long. He did not respond, and shortly after, they brought me the truck. Upon receiving the truck, I found it in possibly worse condition than when I left it. Supposedly, it had undergone detailing, but it was completely dirty, and worse still, they had not fixed the brake pedal as promised. I contacted Alejandro again, showed him the photos of the truck while I was still outside the dealer, and he apologized, asking me to wait for 2 or 3 weeks max as they would order the spare part from the dealer. He offered that when the part arrives, I should return to the dealer, which is exactly 54.6 miles from my home, and they would fix the truck and wash it again to ensure my satisfaction. Furthermore, on my way home, I realized that my SunPass was not in the car. Upon arriving home, I checked my SunPass account to review the tolls registered, and indeed, the last toll I passed through with the SunPass was on my way to the dealership. Since then, February 17, 2024, I have been trying to contact the dealer and have received no response. Therefore, I am forced to leave a negative review again so that all potential customers can be cautious. Days pass, and I continue to call Alejandro and the dealership seeking help but have found nothing. After many attempts, days after, I spoke with the representative Mark, who could not help me at all; he just put me on hold until the call ended. The same happened with Ms. Ana Rios or Reyes again, on March 4, 2024, who, after answering the phone in a very unprofessional manner, in Spanish, saying only "Hola," lied to me by claiming she was the store manager. I explained the entire problem I had, and she confessed that she was not the manager, asking me to hold again. Obviously, she put me on hold, and the call was cut off after a few seconds. I tried calling several more times; again, Ana answered the phone but no longer spoke or put me on hold; she simply put the phone down and left me waiting on the line while I could hear her laughing with her colleagues in the background. ALMOST 2 MONTHS NOW AND I HAVE NOT RECEIVED A SINGLE RESPONSE FROM THE DEALER. More

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If you are looking for the best service department for your Dodge, Chrysler or Jeep, Aventura DCJ is your new home. The dealership itself is clean, friendly and bent over backwards to ensure that we had your Dodge, Chrysler or Jeep, Aventura DCJ is your new home. The dealership itself is clean, friendly and bent over backwards to ensure that we had a great experience. More

by bulldog1881 Verified Customer Verified Customer

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I have purchased a few vehicles from this dealership and the experience has always been Awesome the experience has always been Awesome More

by jrshrpe Verified Customer Verified Customer

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