Mark Leslie | Page 6

On December 28, 2023, I purchased a brand new Ram 1500 from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering from Aventura Chrysler Jeep Dodge Ram. The purchase was made late in the evening close to the company's closing time. They apologized for delivering a completely dirty truck that had been used by multiple people interested in buying it before me. Additionally, it had water spots and other marks, likely due to being exposed to Miami's rainy and foggy weather. A few days later, on January 6, 2024, I recorded a video and tried to contact my sales representative, Alejandro, who had provided excellent service during the purchase process, making it very easy for me. However, I was not successful. I called the dealer many times, but the individuals who answered did not assist me, seemingly because they knew it was a complaint. In particular, Ms. Ana Rios, if I remember correctly, put me on hold several times and did not make an effort to help me. I called to schedule the car wash owed to me and also address a strange sound coming from the brake pedal. After some time, following my negative review on your website, my representative Alejandro was able to contact me on February 16, 2024, and we scheduled an appointment for the next day, February 17, 2024. Upon arriving at the dealership at exactly 11:20 AM, I waited a few minutes for Alejandro, who eventually arrived, took my keys, and took the car to service to check the brakes. About 30 minutes later, he returned and informed me that there was nothing to worry about; they had identified the brake problem and fixed it. He instructed me to wait a few more minutes for them to wash the car, and then I could leave peacefully, asking me to remove the negative review I had left, which I did without any problem, and then I waited. At 1:50 PM, I messaged Alejandro asking why the car wash was taking so long. He did not respond, and shortly after, they brought me the truck. Upon receiving the truck, I found it in possibly worse condition than when I left it. Supposedly, it had undergone detailing, but it was completely dirty, and worse still, they had not fixed the brake pedal as promised. I contacted Alejandro again, showed him the photos of the truck while I was still outside the dealer, and he apologized, asking me to wait for 2 or 3 weeks max as they would order the spare part from the dealer. He offered that when the part arrives, I should return to the dealer, which is exactly 54.6 miles from my home, and they would fix the truck and wash it again to ensure my satisfaction. Furthermore, on my way home, I realized that my SunPass was not in the car. Upon arriving home, I checked my SunPass account to review the tolls registered, and indeed, the last toll I passed through with the SunPass was on my way to the dealership. Since then, February 17, 2024, I have been trying to contact the dealer and have received no response. Therefore, I am forced to leave a negative review again so that all potential customers can be cautious. Days pass, and I continue to call Alejandro and the dealership seeking help but have found nothing. After many attempts, days after, I spoke with the representative Mark, who could not help me at all; he just put me on hold until the call ended. The same happened with Ms. Ana Rios or Reyes again, on March 4, 2024, who, after answering the phone in a very unprofessional manner, in Spanish, saying only "Hola," lied to me by claiming she was the store manager. I explained the entire problem I had, and she confessed that she was not the manager, asking me to hold again. Obviously, she put me on hold, and the call was cut off after a few seconds. I tried calling several more times; again, Ana answered the phone but no longer spoke or put me on hold; she simply put the phone down and left me waiting on the line while I could hear her laughing with her colleagues in the background. ALMOST 2 MONTHS NOW AND I HAVE NOT RECEIVED A SINGLE RESPONSE FROM THE DEALER. More

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If you are looking for the best service department for your Dodge, Chrysler or Jeep, Aventura DCJ is your new home. The dealership itself is clean, friendly and bent over backwards to ensure that we had your Dodge, Chrysler or Jeep, Aventura DCJ is your new home. The dealership itself is clean, friendly and bent over backwards to ensure that we had a great experience. More

by bulldog1881 Verified Customer Verified Customer

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I have purchased a few vehicles from this dealership and the experience has always been Awesome the experience has always been Awesome More

by jrshrpe Verified Customer Verified Customer

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Horrible service, car warranty was useless from this place and they didn’t want to pay for repairs. And warranty takes eight weeks just to give us our money back. They charged us $800 for a simple check place and they didn’t want to pay for repairs. And warranty takes eight weeks just to give us our money back. They charged us $800 for a simple check engine light and the next day the engine light turned back on. I have a life and work and this place seems to not care at all about customer service. They charged us 600 dollars of labor when all they had to do is change a simple valve and apparently they completely failed at it cuz the check engine light was on again the NEXT DAY, THE VERY NEXT DAY. And its sunday so I can’t even take it in. Whatever you do don’t buy from this place, workers keep leaving and service is just horrible. More

by Arturo Verified Customer Verified Customer

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Very good service I received from Yosvani, Angel, Jorel, and Laura. I highly recommend this dealership to anybody who’s looking to purchase a new or used vehicle and Laura. I highly recommend this dealership to anybody who’s looking to purchase a new or used vehicle More

by Normasg Verified Customer Verified Customer

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Took me in immediately. Kept me apprised if the issues and the costs. The fix was perfect. Kept me apprised if the issues and the costs. The fix was perfect. More

by russoasis Verified Customer Verified Customer

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The people are nice, the showroom was kept clean, the whole process was simple and easy to understand. whole process was simple and easy to understand. More

by BJJWS Verified Customer Verified Customer

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ABSOLUTELY OUTSTANDING SERVICE FROM EVERYONE. ..... MARK LESLIE TELLS ME HE HAS JUST THE CAR FOR ME.... RUSS THE SUPER SALES MAN TELL ME ALL ABOUT IT BECAUSE HE OWNED IT.... ANTHONY COMPLETED A ..... MARK LESLIE TELLS ME HE HAS JUST THE CAR FOR ME.... RUSS THE SUPER SALES MAN TELL ME ALL ABOUT IT BECAUSE HE OWNED IT.... ANTHONY COMPLETED ALL THE LEGAL JARGON AND PAPERWORK.... MARK TOOK IT TO SERVICE TO PERFECT A FEW ODDS AND ENDS...... RUSS DELIVERED THE CAR THE NEXT DAY......NOW THATS SERVICE.... WHAT A GREAT SELECTING, BUYING, ENJOYING EXPERIENCE IT WAS.... OFFERED TOP KNOTCH CUSTOMER SERVICE SATISFACTION LIKE NEVER BEFORE FROM ALL......NOW THATS OLDTIME YOU ALWAYS HOPE FOR.... THANKING EVERYONE VERY MUCH.....GOOOOOO MOPAR........ HAPPY CUSTOMER SHERWIN....... More

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I received from Miguel a very quick, clear and professional attention. I felt very comfortable with their attention. professional attention. I felt very comfortable with their attention. More

by JMARCOS Verified Customer Verified Customer

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All the people ( Shannon first) were very kind …… everything has been on time I have been very very happy everything has been on time I have been very very happy More

by massimoalessia72 Verified Customer Verified Customer

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