Mark Maciel
Mark Maciel at Santa Cruz Toyota

Mark Maciel

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.1
43 Reviews
4.1

43 Reviews

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43 Reviews of Mark Maciel

May 19, 2026

Dealership Rating
Employee Rating

Quick amiable service and I like the coffee and pastries A little pricey, but it's important to keep the money circulating in the community More

by kell
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

May 20, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! We appreciate your business and hope to see you again!

May 09, 2026

Dealership Rating
Employee Rating

Mark was able to help me - finally when no one else was able to help me complete my recall repair. I had been to this dealership at least 3 times for the same issue - and each time, even after having an ap More

by cclifford12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We appreciate the review, and we're happy to hear that Mark took care of you. Please feel free to reach out if you would like to discuss your experience or any future. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 30, 2026

Dealership Rating
Employee Rating

I made an appt for 10am for 5000 mile service. This was NOT a complicated service and it took over 4hrs. Why bother with an appointment time? Way too long!!! More

by mrsbumatay
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

May 01, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 14, 2026

Dealership Rating
Employee Rating

Great work, helpful I know when I take my car to Toyota they are going to let me leave safe. More

by Meganjacobs14
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Apr 14, 2026

Santa Cruz Toyota responded

Thank you for your 5-star rating and for trusting us with your RAV4. Mark and the team are glad you felt safe and supported during service. We look forward to caring for your Toyota again in the future.

April 08, 2026

Dealership Rating
Employee Rating

Overall pretty good. Service has been OK but not exemplary. For example, I'm having a failure in the paint of my new truck. Rather than just fix it they are asking me to More

by mclcorsa
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Apr 09, 2026

Santa Cruz Toyota responded

Thank you so much for sharing this! We are always striving to improve, and reviews like yours help us do that. Please reach out if you would like to discuss this further. We hope to have the chance to work with you again! - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 07, 2026

Dealership Rating
Employee Rating

Good customer service Communication i thought wasnt good that day but then found out that computers were down. They did a,good job getting it done More

by jonfoye
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Apr 07, 2026

Santa Cruz Toyota responded

Thank you for the five-star rating and for sharing your experience. Mark and our service team worked hard to complete your Toyota Tundra’s service despite the computer outage. We appreciate your patience and your trust in us.

April 05, 2026

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Employee Rating

The staff was very helpful and knowledgeable. Pablo Garcia explained what my vehicle issues were and what they needed to do to resolve the issues. I will continue to go and recommend this dealer More

by hwnbananaman
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia

Apr 05, 2026

Santa Cruz Toyota responded

Thank you for the five-star review and for recommending our service team. We’re glad Pablo’s clear explanation of your Tacoma’s issues and the repair process was helpful and informative.

March 20, 2026

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Employee Rating

Great experience with routine service. Mark was very accommodating and kept us informed of our car progress More

by sbruce105
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Mar 20, 2026

Santa Cruz Toyota responded

It’s great to know your Toyota RAV4 routine service went smoothly and that Mark kept you informed throughout. Thank you for choosing us for your service needs. We look forward to assisting you again.

March 17, 2026

Dealership Rating
Employee Rating

Didn't bother to contact me when my car was done, so I wait for 5 days without a car. Then when I went in person to figure out what was happening, turns out he has on vacation and didnt bother to tell his More

by jkveditz
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Kyle Trudell

Mar 18, 2026

Santa Cruz Toyota responded

Thank you so much for taking the time to bring this to our attention. We apologize for the less-than-outstanding communication and any inconvenience you may have experienced. This is not the feeling we want any customer to have, and we hope to have the opportunity to speak with you to address this. At your earliest convenience, please reach out to me directly. Thank you! - Simon Bachir, General Manager, simonb@santacruztoyota.com

March 12, 2026

Dealership Rating
Employee Rating

Experience was great Mark has great customer service and is vey knowledgeable and friendly Mark helped me fix my car and apply for credit More

by joelsart
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Mar 12, 2026

Santa Cruz Toyota responded

Thank you for sharing your positive experience. It’s wonderful Mark’s expertise and friendly approach made servicing your Tacoma and the credit application smooth. We appreciate the five-star rating.

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