Mark Maciel
Mark Maciel at Santa Cruz Toyota

Mark Maciel

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.2
48 Reviews
4.2

48 Reviews

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48 Reviews of Mark Maciel

June 17, 2026

Dealership Rating
Employee Rating

Marcel was kind and very o formative and it explained everything in detail to what was wrong and what needed to be done. I appreciated him very much. More

by Sherylwahl
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

June 04, 2026

Dealership Rating
Employee Rating

fast and courteous got to work done fast And the people that were courteous got the work done fast the people there were courteous and very helpful to my needs More

by a.ruffo
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Jun 05, 2026

Santa Cruz Toyota responded

Thank you for the great review! It was such a pleasure having you here, and we wish you all the best.

June 03, 2026

Dealership Rating
Employee Rating

Always positive Whenever I go into Toyota to get my car maintenance, I'm always extremely satisfied as the workers do more than I think they should thank you so much Toyota staff More

by 1javasnob
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Jun 03, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! See you next time.

June 02, 2026

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Employee Rating

First tim going to the service dept. Mark was straightforward with me and let me know what to expect. Thanks, Mark. More

by kevinpaulse
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Jun 02, 2026

Santa Cruz Toyota responded

We appreciate your first visit to our service department and we’re glad Mark provided clear expectations for your Toyota Tacoma. It’s great to know our straightforward approach helped make the process smooth. We look forward to assisting you again.

June 02, 2026

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Employee Rating

Mark was very courteous and explained everything very clearly and answered all my questions. The shuttle drivers brought me back and forth from my apartment without issue while you worked on my vehicle, More

by mkogan369
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Jun 02, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review! We appreciate your business, and we can't wait to see you again.

May 19, 2026

Dealership Rating
Employee Rating

Quick amiable service and I like the coffee and pastries A little pricey, but it's important to keep the money circulating in the community More

by kell
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

May 20, 2026

Santa Cruz Toyota responded

Thank you so much for the great review! We appreciate your business and hope to see you again!

May 09, 2026

Dealership Rating
Employee Rating

Mark was able to help me - finally when no one else was able to help me complete my recall repair. I had been to this dealership at least 3 times for the same issue - and each time, even after having an ap More

by cclifford12
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We appreciate the review, and we're happy to hear that Mark took care of you. Please feel free to reach out if you would like to discuss your experience or any future. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 30, 2026

Dealership Rating
Employee Rating

I made an appt for 10am for 5000 mile service. This was NOT a complicated service and it took over 4hrs. Why bother with an appointment time? Way too long!!! More

by mrsbumatay
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

May 01, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

April 14, 2026

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Employee Rating

Great work, helpful I know when I take my car to Toyota they are going to let me leave safe. More

by Meganjacobs14
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Apr 14, 2026

Santa Cruz Toyota responded

Thank you for your 5-star rating and for trusting us with your RAV4. Mark and the team are glad you felt safe and supported during service. We look forward to caring for your Toyota again in the future.

April 08, 2026

Dealership Rating
Employee Rating

Overall pretty good. Service has been OK but not exemplary. For example, I'm having a failure in the paint of my new truck. Rather than just fix it they are asking me to More

by mclcorsa
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Apr 09, 2026

Santa Cruz Toyota responded

Thank you so much for sharing this! We are always striving to improve, and reviews like yours help us do that. Please reach out if you would like to discuss this further. We hope to have the chance to work with you again! - Simon Bachir, General Manager, simonb@santacruztoyota.com

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