Mark Maciel

All good with the dealership. I prefer Santa Cruz Toyota over other dealerships The service is efficient I prefer Santa Cruz Toyota over other dealerships The service is efficient More

by Dina O. Verified Customer Verified Customer

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They got me in on time and communicated well. Got what was needed and advised to go a head and was told when my car would be ready Got what was needed and advised to go a head and was told when my car would be ready More

by nansta Verified Customer Verified Customer

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Recall appt. Receipt not explained when I picked up my car or offered to explain. Receipt not explained when I picked up my car or offered to explain. More

by nansta Verified Customer Verified Customer

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Mark was great to work with. However the prices being so high have made me decide to start changing my own oil. However the prices being so high have made me decide to start changing my own oil. More

by wyogarcia08 Verified Customer Verified Customer

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When I scheduled my service appointment, I made a point to speak with an actual human so that they could note that I wanted to wait for my oil change to be completed. But when I went to drop my truck off a to speak with an actual human so that they could note that I wanted to wait for my oil change to be completed. But when I went to drop my truck off at 8:30 as scheduled, I was told that it would be a three or four hour wait. I was treated like I was mistaken for even making the appointment to wait at 8:30 in the morning, and I was told that the only appointments that would accommodate that or the ones at 7:30 in the morning. If I had been told that originally, I would have just scheduled for 7:30 to begin with. He did promptly arrange for a shuttle to drive me home, but I had to rearrange my entire day around the appointment. More

by msiri Verified Customer Verified Customer

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Arrived on time and was checked in almost immediately. Mark spotted that the driver's tire was failing and needed to be replaced and offered to get it done that day. Price offered was incredibly generous Mark spotted that the driver's tire was failing and needed to be replaced and offered to get it done that day. Price offered was incredibly generous due to sale. Oil change, inspection, and brake checks all were done without issue. Took longer than desired due to full tire replacement, but that the shop was able to do it on a Saturday and keep my car safe for the family is more important than a few extra hours of inconvenience. More

by bmorris14 Verified Customer Verified Customer

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I have always been treated as a person and not just another work order. Professional! Specifically Dan the shop Forman and Hunter. another work order. Professional! Specifically Dan the shop Forman and Hunter. More

by Humz Verified Customer Verified Customer

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My recent service experience was very disappointing, particularly when it came to customer service and communication. I brought my vehicle in at 8:40 AM for a scheduled appointment and did not get it ba particularly when it came to customer service and communication. I brought my vehicle in at 8:40 AM for a scheduled appointment and did not get it back until after 3:00 PM. I understand that it was a weekend, but if appointments are scheduled, I would expect clearer communication about the timeline and any delays. Maciel was particularly dismissive and rude—he primarily asked me to sign paperwork, briefly mentioned that an alignment was recommended, and when I said I couldn’t have it done at that time, he did not explain why it was recommended or whether it needed to be addressed soon; he simply moved on. When I picked up my vehicle, no one explained what had been done, what was in good condition, or whether there were any concerns, and I waited another 20 minutes in the lobby to get my car. I had to walk up to Maciel and let him know that I was still waiting for my vehicle. I’ve had other Toyota staff take the time to walk me through everything and answer my questions, so the lack of communication and care during this visit was especially disappointing. More

by apmorenom Verified Customer Verified Customer

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Unfriendly, too much upselling, and added xx charges to the oil change. Waiting for 6 hours is terrible for an oil change, tire rotation, and recall fix. I will not be back. the oil change. Waiting for 6 hours is terrible for an oil change, tire rotation, and recall fix. I will not be back. More

by tpaskettstamp Verified Customer Verified Customer

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Very easy. Well explained , plain spoken. All people there were great. Haven't bout a car in quite some time. They made the process pretty easy. They were alway Well explained , plain spoken. All people there were great. Haven't bout a car in quite some time. They made the process pretty easy. They were always helpful More

by sharonkeller678 Verified Customer Verified Customer

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