Mark Maciel

I was served in a timely efficient manner Just seven more words left. Served without appointment words left. Served without appointment More

by xenophonprice Verified Customer Verified Customer

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I went to the dealership with the nail in my tire. Since there were a number of cars ahead of me Mark arranged to have me taken home immediately and then as soon as it was ready he requested the drive Since there were a number of cars ahead of me Mark arranged to have me taken home immediately and then as soon as it was ready he requested the driver to pick me up from my home. Everything went perfectly Mark was very helpful they could not have done a more thorough job. They actually even checked my filter in my glove compartment and the placement of my mats. I was very impressed More

by dls248 Verified Customer Verified Customer

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We have been dealing with Toyota Santa Cruz for more than 20 years. I would think nothing more needs to be said!! 20 years. I would think nothing more needs to be said!! More

by floyd_joan Verified Customer Verified Customer

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Organized, honest, friendly, very customer oriented. Excellent mechanics. Great work The only place I trust to work on my car Excellent mechanics. Great work The only place I trust to work on my car More

by zellasmoak Verified Customer Verified Customer

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They were quick to start the process, provided me with the paperwork to start the servicing, put my request in the paperwork, and let me know approximately how long the servicing would take. I left the de the paperwork to start the servicing, put my request in the paperwork, and let me know approximately how long the servicing would take. I left the dealership and went to lunch. I returned a little early and sat outside. I received a text message about 10 minutes later, went inside, signed the paperwork and my car was brought up shortly thereafter. This employees at this dealership are friendly and efficient. More

by djspichtig Verified Customer Verified Customer

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Mark seems grumpy all the time when interacting. I didnt like how the associate bringing my car up dealt with me. I thought they would call out my name or deliver my key to me. Instead it was parked I didnt like how the associate bringing my car up dealt with me. I thought they would call out my name or deliver my key to me. Instead it was parked in front of the service entry. I sat there for nearly 30 minutes. I finally asked why I couldn't get in my car and he rudely indicated it was right there and ready for me. Again I had no idea I just had to wait to see it and my key would be inside as that wasnt explained. Ive been consistently disappointed in toyota services over the years and years of being a customer and family being a customer. Always hope for improvement but then I have a negative interaction More

by abagley34 Verified Customer Verified Customer

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Mark is always helpful and knowledgeable thanks. Good communication and always timely work and updates. Good communication and always timely work and updates. More

by Vmenojr Verified Customer Verified Customer

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Everyone was very helpful I was treated fairly and felt well taken care of. Thanks well taken care of. Thanks More

by bonnyhawley Verified Customer Verified Customer

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Service department is outstanding. They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely They are available every day of the week, which is incredibly helpful for us. Work done is solid and turn-around is quick. Mark Maciel was extremely helpful on every level - a real pleasure to work with him. The quality of the service department (in every area) is one of the reasons we've been coming to Santa Cruz Toyota for many, many years. More

by camilla.boolootian Verified Customer Verified Customer

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Easy and efficient It was easy to schedule a ride, and the staff was pleasant the staff was pleasant More

by Mimi Verified Customer Verified Customer

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