Mark Maciel
Mark Maciel at Santa Cruz Toyota

Mark Maciel

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.3
81 Reviews
4.3

81 Reviews

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81 Reviews of Mark Maciel

September 16, 2026

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Employee Rating

We bought 3 cars in 6 months from you guys Had a great experience and everyone was awesome Just recently dealt with Chris and Candace with regards to our Camry that had had a bad paint job somewhere else More

by cypresscape
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

After three vehicle purchases within six months, your continued loyalty means a great deal to our team. We’re pleased we could repaint the hood and resolve the paint issue on your Toyota C-HR. Your five-star rating and kind words encourage us to maintain this level of service.

September 16, 2026

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Everyone is very personable and they explain everything in a way that is easy to understand. More

by ynzunza10
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 16, 2026

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Employee Rating

Very easy all the way. Done Coffee maker worked great and my wife loved the cookies. All handled with professionalism. More

by lostusa
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. See you next time.

September 11, 2026

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Employee Rating

Got my car serviced and detailed. It looked great and runs better than it did before. More

by rachel.termini
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 11, 2026

Santa Cruz Toyota responded

Knowing your Camry Hybrid looks great and runs better than before means a lot to our service department. Hearing that our detailing and service boosted its performance is rewarding.

September 08, 2026

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Employee Rating

The dealership is always accommodating and very helpful. I haven't had a bad experience with anyone. More

by Hullkit49
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 09, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. See you next time.

September 08, 2026

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Employee Rating

Efficient. Knowledgeable. Great shuttle. An attractive waiting area with snacks. Quick service. Very clean and comfortable. More

by melisarwalker
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 08, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 07, 2026

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Employee Rating

very helpful mark maciel was very kind. it was my first time and i was nervous, and it did take 4 hours but he kindly kept me updated and did not make me feel embarrassed or uncomfortable More

by Archishaakinchan
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 07, 2026

Santa Cruz Toyota responded

Your note about Mark keeping you updated throughout the service on your Toyota bZ highlights how important clear communication is to us. Knowing you felt comfortable and at ease during your first visit means a lot to our service team.

September 06, 2026

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Employee Rating

Not sure if Mark was having a bad day but not very helpful. I asked approximately how long it'd take for my 2 year check up, he said probably 1 1/2 hrs. I didn't get notified until 4:30 I think. As al More

by kcwalsh51
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 08, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this with us. We appreciate the feedback on your visit, and we hope to have the chance to earn your business again in the future.

September 03, 2026

Dealership Rating
Employee Rating

Great I like our local dealership the people are friendly and patient they explain details and I really appreciate the free shuttle service More

by wenlaird
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 03, 2026

Santa Cruz Toyota responded

Knowing that our clear explanations and shuttle service made your service visit for your Toyota Corolla Cross Hybrid easier is rewarding. Your kind comments about our team’s friendliness and patience mean a lot to us.

September 01, 2026

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Employee Rating

I appreciate the time and care they put into keeping our vehicles running. They are very professional and efficient. More

by Katehansman1
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 01, 2026

Santa Cruz Toyota responded

Your recognition of our team’s professionalism and efficiency means a lot to us. We’re pleased we could care for your Prius and keep it running smoothly.

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