Hunter Jacob
Hunter Jacob at Santa Cruz Toyota

Hunter Jacob

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
33 Reviews
4.5

33 Reviews

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33 Reviews of Hunter Jacob

June 27, 2026

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Employee Rating

Great service and good coffee and snack, can't wait to go back and have that good coffee More

by gregbackup4
Service Price Transparency
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Recommend Dealer
Yes

June 23, 2026

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Effective service. Most recent experience with Omar Ruiz was excellent, as he was thoughtful and customer friendly with a tricky issue More

by sf98
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Deegan, Jerry Chavez , Omar Ruiz

Jun 24, 2026

Santa Cruz Toyota responded

Thank you for choosing Santa Cruz Toyota. Your feedback and rating mean a lot to us. We're glad Omar was able to help, and we hope to see you again!

May 28, 2026

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Confusing diagnosis. Tech said power steering rack was leaking but advisor said must have been engine oil leaking. Does the tech not know the difference between power st More

by neil_o
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Recommend Dealer
Yes
Jun 01, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 21, 2026

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Thank you for always taking care of my car and having great customer service. The shuttle service always makes it easy. More

by Jenna
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Recommend Dealer
Yes
May 21, 2026

Santa Cruz Toyota responded

Hunter and our service team appreciate your kind words about caring for your Toyota 4Runner. We’re glad the shuttle service helped make your visits convenient. Thank you for trusting us with your maintenance.

May 07, 2026

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They desperately need to hire more women, and communicate much more while work is in progress More

by goodgollymissmolly19
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Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 03, 2026

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The $460 cost to program my new fob was absurd for a task that took 20 minutes. I did appreciate my service advisor’s attention and helpfulness, but that wasn’t enough to offset the cost. I won’t be gett More

by carrie.luther
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Recommend Dealer
No

Other Employees Tagged: Catherine

May 04, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 02, 2026

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Please are very respectful, helpful, patient, polite and just want to help you. Thank you More

by 15magana.maria
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Recommend Dealer
Yes
May 02, 2026

Santa Cruz Toyota responded

Hunter and our service team appreciate your kind words. We’re glad our respectful, patient approach made your visit positive. Thank you for trusting us with your Toyota 4Runner.

April 11, 2026

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The Man Hunter checked me in was so professional and helpful, both drivers were respectful and got me to and from my work on time! Thank you all !! More

by peterbargetto
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Recommend Dealer
Yes

Other Employees Tagged: Arthur Aguirre

Apr 11, 2026

Santa Cruz Toyota responded

It’s wonderful to hear that Hunter handled your check-in so professionally and that our drivers got you to work on time. Thank you for trusting us with your Toyota Highlander and for sharing your positive experience.

March 12, 2026

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Friendly and welcoming service. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. More

by dkashino
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Recommend Dealer
Yes

Other Employees Tagged: Dan Urbancic, Mark Schultz

Mar 12, 2026

Santa Cruz Toyota responded

Thanks for highlighting our welcoming service and the thorough record-keeping on your Toyota Prius Plug-in. We’re glad the mechanics met your expectations and you found the waiting area comfortable.

March 02, 2026

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Great customer service…. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. More

by Rob
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Recommend Dealer
Yes
Mar 03, 2026

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. It was a pleasure having you here, and we hope to have the opportunity to earn your business again.

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