Hunter Jacob
Hunter Jacob at Santa Cruz Toyota

Hunter Jacob

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
43 Reviews
4.5

43 Reviews

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43 Reviews of Hunter Jacob

September 29, 2026

Dealership Rating
Employee Rating

Very gently, that was fast, and he got me patience, because I don't speak English More

by none41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia, Mark Schultz

Sep 29, 2026

Santa Cruz Toyota responded

Knowing that our team’s patience made you comfortable means a great deal to us. We’re glad the service on your Toyota Corolla was fast and gentle.

September 27, 2026

Dealership Rating
Employee Rating

The man (Hunter) who checked me in and guided my car through the service was great. I asked him to try to get my car done by a certain time, and he did so! The standard service seems to have been succ More

by suse223
Service Time
Recommend Dealer
Yes
Sep 27, 2026

Santa Cruz Toyota responded

Your comments about Hunter completing your Toyota Prius service by your requested time show our team’s commitment to timely, reliable care. Knowing the standard service was successful for you is truly rewarding.

September 24, 2026

Dealership Rating
Employee Rating

Service department was very efficient and completed the work very timely. Service department staff were pleasant. More

by jancrompton
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Sep 24, 2026

Santa Cruz Toyota responded

Your mention of our service department’s efficiency and pleasant staff highlights exactly what we aim for. Hearing that your Toyota RAV4’s work was completed promptly and with a friendly touch means a lot to our team.

September 24, 2026

Dealership Rating
Employee Rating

Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional. More

by declined6
Service Price Transparency
Workmanship
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Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez, Mark Schultz

Sep 24, 2026

Santa Cruz Toyota responded

Knowing that our service on your Tacoma under Mark’s care has been reliable and courteous for more than twenty years is truly rewarding. Your recognition of his professionalism means a great deal to our service team.

September 16, 2026

Dealership Rating
Employee Rating

When I arrived at the dealership, I was told that my car would take 2-2 1/2 hours to be done so i decided to wait. I arrived at 9 am and got my car finished at 1:30 pm. I went up to the front desk of the gu More

by pacheco66francisco
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No

Other Employees Tagged: Mikell Johnson

Sep 17, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this with us! Please know this is not the level of service we expect from our team or the experience we want for our customers, and we apologize. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

August 26, 2026

Dealership Rating
Employee Rating

We are believing again in the service department ability to provide excellent service as Brian made good on his promise to take care of us 😊 More

by Maggipintospers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia, Mark Maciel

Aug 27, 2026

Santa Cruz Toyota responded

We appreciate the great review and your business! See you next time!

August 15, 2026

Dealership Rating
Employee Rating

Hunter was pleasant, professional and efficient. I had time limitations for repairs as we were on vacation. Repairs were done within our timeframe. More

by Dncernana
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Hunter Jacob

Aug 15, 2026

Santa Cruz Toyota responded

Your kind words about Hunter’s professionalism and efficiency mean a lot to us. We’re glad we could complete the service on your Toyota Prius within your vacation timeframe.

August 14, 2026

Dealership Rating
Employee Rating

Very helpful and informative staff! Helped answer any and all questions! Worked in a timely manner! More

by Ayla Reed
Service Price Transparency
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Service Time
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Recommend Dealer
Yes

Other Employees Tagged: Tim Mundt

Aug 14, 2026

Santa Cruz Toyota responded

Thank you for the five-star rating! We’re pleased our team could provide helpful, informative service on your RX 350 and address all your questions promptly.

August 07, 2026

Dealership Rating
Employee Rating

Friendly staff, received detailed information of my vehicle, with estimate, and timeframe. Toyota also provided me with a ride home. More

by Glezpad
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Aug 07, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review! We'll see you next time.

July 16, 2026

Dealership Rating
Employee Rating

Took my 2025 car in for warranty covered maintenance. Service fast and found a few issues it was good to address before got worse. Hunter very helpful and personable. More

by jkkoop
Service Time
Service Communication
Recommend Dealer
Yes
Jul 16, 2026

Santa Cruz Toyota responded

We’re glad our team could complete the warranty maintenance on your 2025 Toyota RAV4 Hybrid quickly and catch issues before they worsened. Hunter appreciated working with you and is pleased his assistance was helpful.

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