Hunter Jacob
Hunter Jacob at Santa Cruz Toyota

Hunter Jacob

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
38 Reviews
4.5

38 Reviews

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38 Reviews of Hunter Jacob

August 26, 2026

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Employee Rating

We are believing again in the service department ability to provide excellent service as Brian made good on his promise to take care of us 😊 More

by Maggipintospers
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Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia, Mark Maciel

Aug 27, 2026

Santa Cruz Toyota responded

We appreciate the great review and your business! See you next time!

August 15, 2026

Dealership Rating
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Hunter was pleasant, professional and efficient. I had time limitations for repairs as we were on vacation. Repairs were done within our timeframe. More

by Dncernana
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Recommend Dealer
Yes

Other Employees Tagged: Hunter Jacob

Aug 15, 2026

Santa Cruz Toyota responded

Your kind words about Hunter’s professionalism and efficiency mean a lot to us. We’re glad we could complete the service on your Toyota Prius within your vacation timeframe.

August 14, 2026

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Very helpful and informative staff! Helped answer any and all questions! Worked in a timely manner! More

by Ayla Reed
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Recommend Dealer
Yes

Other Employees Tagged: Tim Mundt

Aug 14, 2026

Santa Cruz Toyota responded

Thank you for the five-star rating! We’re pleased our team could provide helpful, informative service on your RX 350 and address all your questions promptly.

August 07, 2026

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Friendly staff, received detailed information of my vehicle, with estimate, and timeframe. Toyota also provided me with a ride home. More

by Glezpad
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Recommend Dealer
Yes
Aug 07, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review! We'll see you next time.

July 16, 2026

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Took my 2025 car in for warranty covered maintenance. Service fast and found a few issues it was good to address before got worse. Hunter very helpful and personable. More

by jkkoop
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Recommend Dealer
Yes
Jul 16, 2026

Santa Cruz Toyota responded

We’re glad our team could complete the warranty maintenance on your 2025 Toyota RAV4 Hybrid quickly and catch issues before they worsened. Hunter appreciated working with you and is pleased his assistance was helpful.

June 27, 2026

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Great service and good coffee and snack, can't wait to go back and have that good coffee More

by gregbackup4
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Recommend Dealer
Yes
Jun 27, 2026

Santa Cruz Toyota responded

Thank you for the five-star review! We’re glad our team could provide great service and coffee during your Toyota Tacoma service appointment. We look forward to having you back for another cup and snack soon.

June 23, 2026

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Employee Rating

Effective service. Most recent experience with Omar Ruiz was excellent, as he was thoughtful and customer friendly with a tricky issue More

by sf98
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Chuck Deegan, Jerry Chavez , Omar Ruiz

Jun 24, 2026

Santa Cruz Toyota responded

Thank you for choosing Santa Cruz Toyota. Your feedback and rating mean a lot to us. We're glad Omar was able to help, and we hope to see you again!

May 28, 2026

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Employee Rating

Confusing diagnosis. Tech said power steering rack was leaking but advisor said must have been engine oil leaking. Does the tech not know the difference between power st More

by neil_o
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Recommend Dealer
Yes
Jun 01, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 21, 2026

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Thank you for always taking care of my car and having great customer service. The shuttle service always makes it easy. More

by Jenna
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Recommend Dealer
Yes
May 21, 2026

Santa Cruz Toyota responded

Hunter and our service team appreciate your kind words about caring for your Toyota 4Runner. We’re glad the shuttle service helped make your visits convenient. Thank you for trusting us with your maintenance.

May 07, 2026

Dealership Rating
Employee Rating

They desperately need to hire more women, and communicate much more while work is in progress More

by goodgollymissmolly19
Service Price Transparency
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Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

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