Hunter Jacob
Hunter Jacob at Santa Cruz Toyota

Hunter Jacob

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.5
29 Reviews
4.5

29 Reviews

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29 Reviews of Hunter Jacob

May 07, 2026

Dealership Rating
Employee Rating

They desperately need to hire more women, and communicate much more while work is in progress More

by goodgollymissmolly19
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
May 11, 2026

Santa Cruz Toyota responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you would be willing to continue the conversation, we would appreciate the opportunity to address your concerns.

May 03, 2026

Dealership Rating
Employee Rating

The $460 cost to program my new fob was absurd for a task that took 20 minutes. I did appreciate my service advisor’s attention and helpfulness, but that wasn’t enough to offset the cost. I won’t be gett More

by carrie.luther
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
No

Other Employees Tagged: Catherine

May 04, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less than outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

May 02, 2026

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Employee Rating

Please are very respectful, helpful, patient, polite and just want to help you. Thank you More

by 15magana.maria
Service Price Transparency
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Recommend Dealer
Yes
May 02, 2026

Santa Cruz Toyota responded

Hunter and our service team appreciate your kind words. We’re glad our respectful, patient approach made your visit positive. Thank you for trusting us with your Toyota 4Runner.

April 11, 2026

Dealership Rating
Employee Rating

The Man Hunter checked me in was so professional and helpful, both drivers were respectful and got me to and from my work on time! Thank you all !! More

by peterbargetto
Service Price Transparency
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Recommend Dealer
Yes

Other Employees Tagged: Arthur Aguirre

Apr 11, 2026

Santa Cruz Toyota responded

It’s wonderful to hear that Hunter handled your check-in so professionally and that our drivers got you to work on time. Thank you for trusting us with your Toyota Highlander and for sharing your positive experience.

March 12, 2026

Dealership Rating
Employee Rating

Friendly and welcoming service. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. More

by dkashino
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Urbancic, Mark Schultz

Mar 12, 2026

Santa Cruz Toyota responded

Thanks for highlighting our welcoming service and the thorough record-keeping on your Toyota Prius Plug-in. We’re glad the mechanics met your expectations and you found the waiting area comfortable.

March 02, 2026

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Employee Rating

Great customer service…. but long wait for an oil change, Don’t know if I will want to wait 2 hours again. More

by Rob
Service Price Transparency
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Recommend Dealer
Yes
Mar 03, 2026

Santa Cruz Toyota responded

Thank you for taking the time to provide feedback on your visit. It was a pleasure having you here, and we hope to have the opportunity to earn your business again.

January 13, 2026

Dealership Rating
Employee Rating

It took five hours to complete an oil change and will rotation, that is way too long. We should have been informed. I was gonna take that long. More

by rosa_cowans
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Jan 15, 2026

Santa Cruz Toyota responded

We appreciate you sharing this with us. We strive to provide our customers with 5-star service and have our customers in and out in a timely manner, and we apologize for your less-than-outstanding visit. Please reach out at your earliest convenience. We would like to discuss this further. - Simon Bachir, General Manager, simonb@santacruztoyota.com

January 10, 2026

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Employee Rating

The wait for a simple oil Change was extremely long, 3 hours for the device to be completed. Unacceptable because I scheduled an appointment. More

by declined3
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Recommend Dealer
No

December 19, 2025

Dealership Rating
Employee Rating

Hunter and the team did an excellent job installing my lift kit on my new 4 runner. Great communication and very fast service. More

by bigdogoutwest
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jason Park

Dec 22, 2025

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

December 18, 2025

Dealership Rating
Employee Rating

Great service in a timely manner . Overall great experience. Everything was explained in detail and vehicle was taken care of. More

by dnlrvs2
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes
Dec 22, 2025

Santa Cruz Toyota responded

Thank you so much for the great review! Our team enjoyed having you here, and we wish you many happy miles.

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