Mark Maciel
Mark Maciel at Santa Cruz Toyota

Mark Maciel | Page 2

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.2
94 Reviews
4.2

94 Reviews

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94 Reviews of Mark Maciel

September 22, 2026

Dealership Rating
Employee Rating

It took me 4 hours to get my oil changed. The dealership was very comfortable and the snacks were great. I had to go back in after I checked out, because he didn't go over my paperwork and I More

by missmissie
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 23, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share this. We are sorry you had a less-than-outstanding experience. I would like to speak with you so we can correct this. Please reach out at your earliest availability! - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 22, 2026

Dealership Rating
Employee Rating

Return response to phone call questions is great. Called back quickly and answered questions promptly More

by candkkoda
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 23, 2026

Santa Cruz Toyota responded

Thank you so much! We are always here to help and hope to see you again.

September 20, 2026

Dealership Rating
Employee Rating

I came in to have tire alert message fixed & stayed fixed for 2 days & alert is on constantly when only 1 pound of pressure low so I need to bring in a second time to be fixed please. More

by alanlem6
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 21, 2026

Santa Cruz Toyota responded

We are sorry that you were less than satisfied with your experience. If you would like to discuss this further, please reach out. - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 16, 2026

Dealership Rating
Employee Rating

We bought 3 cars in 6 months from you guys Had a great experience and everyone was awesome Just recently dealt with Chris and Candace with regards to our Camry that had had a bad paint job somewhere else More

by cypresscape
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

After three vehicle purchases within six months, your continued loyalty means a great deal to our team. We’re pleased we could repaint the hood and resolve the paint issue on your Toyota C-HR. Your five-star rating and kind words encourage us to maintain this level of service.

September 16, 2026

Dealership Rating
Employee Rating

Everyone is very personable and they explain everything in a way that is easy to understand. More

by ynzunza10
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 16, 2026

Dealership Rating
Employee Rating

Very easy all the way. Done Coffee maker worked great and my wife loved the cookies. All handled with professionalism. More

by lostusa
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 16, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. See you next time.

September 11, 2026

Dealership Rating
Employee Rating

Got my car serviced and detailed. It looked great and runs better than it did before. More

by rachel.termini
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 11, 2026

Santa Cruz Toyota responded

Knowing your Camry Hybrid looks great and runs better than before means a lot to our service department. Hearing that our detailing and service boosted its performance is rewarding.

September 08, 2026

Dealership Rating
Employee Rating

The dealership is always accommodating and very helpful. I haven't had a bad experience with anyone. More

by Hullkit49
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 09, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. See you next time.

September 08, 2026

Dealership Rating
Employee Rating

Efficient. Knowledgeable. Great shuttle. An attractive waiting area with snacks. Quick service. Very clean and comfortable. More

by melisarwalker
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 08, 2026

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

September 07, 2026

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Employee Rating

very helpful mark maciel was very kind. it was my first time and i was nervous, and it did take 4 hours but he kindly kept me updated and did not make me feel embarrassed or uncomfortable More

by Archishaakinchan
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Sep 07, 2026

Santa Cruz Toyota responded

Your note about Mark keeping you updated throughout the service on your Toyota bZ highlights how important clear communication is to us. Knowing you felt comfortable and at ease during your first visit means a lot to our service team.

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