Mark Maciel | Page 2

I bought my used car from Toyota about 3 1/2 months ago. I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wron I had a 6000 mile warranty. I bought a 60000 mile warranty. The battery didn't last 6000 miles and apparently wasn't covered. Not happy. This is wrong. More

by gregrogers531 Verified Customer Verified Customer

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I was disappointed with the overall level of customer service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interac service from the AM staff, particularly Mark. While I made a conscious effort to remain polite and maintain a positive attitude throughout my interactions, the basic expectations of professionalism—such as a greeting, correct name usage, and acknowledgment—were not met. After being asked to wait outside for my vehicle during pick-up, I stood there for nearly 15 minutes before another service mechanic informed me that my car had never been requested and assisted me himself. Additionally, the receptionist handling the rental car process was unwelcoming, which made the experience feel dismissive and off-putting; based on this visit, I’m reluctant in returning to this service department. More

by Kbcandaza Verified Customer Verified Customer

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Really appreciate Mark telling me about paying for 5 services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! services in advance in a package deal that saves me money. Also will encourage me to get my car in sooner! More

by spicykaterina Verified Customer Verified Customer

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The most expensive oil change I've ever gotten & my headlight bulb wasn't replaced. ??????? headlight bulb wasn't replaced. ??????? More

by brianaldersonsmith Verified Customer Verified Customer

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Good time estimate for work. Predicted 2 hours and work was done in just under 2 hours Predicted 2 hours and work was done in just under 2 hours More

by scruzmtnman Verified Customer Verified Customer

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Left my car overnight as it was going to be late in the day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would as day when ready. Called the next morning to make sure it was done. Left a message. After two hours I called back and the service gal said she would ask my service rep to call me. She couldn’t tell if the car was done or not. I called back again 4 hours later and left another message to make sure my cat was ready. After 2 more hours and no call back I called for the shuttle and went to the dealership. My car was ready and I mentioned how many times I had called and left messages. No apologies. I will not be using your service in the future. More

by dglfgrl Verified Customer Verified Customer

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My experience at Santa Cruz Toyota was exceptionally professional! Very detailed oriented, great amenities, and friendly faces all around! I am happy to refer anyone in need of sales or service to Santa professional! Very detailed oriented, great amenities, and friendly faces all around! I am happy to refer anyone in need of sales or service to Santa Cruz Toyota! More

by Joannewicker Verified Customer Verified Customer

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Excellent customer service Cooperative team Respect Good atmosphere I am with them more than ten years Four runners Highlander service Tires Good atmosphere I am with them more than ten years Four runners Highlander service Tires More

by Abdulkassem2020 Verified Customer Verified Customer

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I wish I would've got pictures of some of the tech's findings. I forgot to ask findings. I forgot to ask More

by Hikeitall Verified Customer Verified Customer

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I live in Reno, NV, & choose to bring my Sienna to SC Toyota bc of the caring & professional staff. I am impressed w/SC Toyota & not w/the 2 dealerships where I live. Mark Maciel is the best & he has t Toyota bc of the caring & professional staff. I am impressed w/SC Toyota & not w/the 2 dealerships where I live. Mark Maciel is the best & he has taken care of me twice now. However, all staff have been great. My Sis & I both brought our Siennas in last Sunday. Bob was our driver. He is kind, funny, & a safe driver. Thank you to all. More

by DrSherTodd Verified Customer Verified Customer

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