Mark Maciel | Page 2

Mark seemed like he was focused on something else other than customer service. Didn't really explain anything on dropping off the car. Then upon pick up for car was very rude didn't acknowledge me even tho than customer service. Didn't really explain anything on dropping off the car. Then upon pick up for car was very rude didn't acknowledge me even though I was looking straight at him. He was focused on the computer. Waited about 2 minutes right in front of his computer. Furthermore he did not explain the summary after the service I had that explained before but he didn't do that he just charged for the service n moved on very unprofessional in a customer service setting More

by dilev6457 Verified Customer Verified Customer

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Marcel was kind and very o formative and it explained everything in detail to what was wrong and what needed to be done. I appreciated him very much. everything in detail to what was wrong and what needed to be done. I appreciated him very much. More

by Sherylwahl Verified Customer Verified Customer

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fast and courteous got to work done fast And the people that were courteous got the work done fast the people there were courteous and very helpful to my needs that were courteous got the work done fast the people there were courteous and very helpful to my needs More

by a.ruffo Verified Customer Verified Customer

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Always positive Whenever I go into Toyota to get my car maintenance, I'm always extremely satisfied as the workers do more than I think they should thank you so much Toyota staff maintenance, I'm always extremely satisfied as the workers do more than I think they should thank you so much Toyota staff More

by 1javasnob Verified Customer Verified Customer

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First tim going to the service dept. Mark was straightforward with me and let me know what to expect. Thanks, Mark. Mark was straightforward with me and let me know what to expect. Thanks, Mark. More

by kevinpaulse Verified Customer Verified Customer

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Mark was very courteous and explained everything very clearly and answered all my questions. The shuttle drivers brought me back and forth from my apartment without issue while you worked on my vehicle, clearly and answered all my questions. The shuttle drivers brought me back and forth from my apartment without issue while you worked on my vehicle, and everything was in working order when I returned. More

by mkogan369 Verified Customer Verified Customer

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Quick amiable service and I like the coffee and pastries A little pricey, but it's important to keep the money circulating in the community A little pricey, but it's important to keep the money circulating in the community More

by kell Verified Customer Verified Customer

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Mark was able to help me - finally when no one else was able to help me complete my recall repair. I had been to this dealership at least 3 times for the same issue - and each time, even after having an ap able to help me complete my recall repair. I had been to this dealership at least 3 times for the same issue - and each time, even after having an appointment - the part was not at the shop. No one called to cancel my appt, no one said they didn't have the part.. but then Mark was able to get this resolved for me - huge thank you. More

by cclifford12 Verified Customer Verified Customer

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I made an appt for 10am for 5000 mile service. This was NOT a complicated service and it took over 4hrs. Why bother with an appointment time? Way too long!!! This was NOT a complicated service and it took over 4hrs. Why bother with an appointment time? Way too long!!! More

by mrsbumatay Verified Customer Verified Customer

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Great work, helpful I know when I take my car to Toyota they are going to let me leave safe. they are going to let me leave safe. More

by Meganjacobs14 Verified Customer Verified Customer

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