Mark Maciel | Page 3

Not sure if Mark was having a bad day but not very helpful. I asked approximately how long it'd take for my 2 year check up, he said probably 1 1/2 hrs. I didn't get notified until 4:30 I think. As al helpful. I asked approximately how long it'd take for my 2 year check up, he said probably 1 1/2 hrs. I didn't get notified until 4:30 I think. As always, I appreciate the shuttle & the drivers More

by kcwalsh51 Verified Customer Verified Customer

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Great I like our local dealership the people are friendly and patient they explain details and I really appreciate the free shuttle service and patient they explain details and I really appreciate the free shuttle service More

by wenlaird Verified Customer Verified Customer

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I appreciate the time and care they put into keeping our vehicles running. They are very professional and efficient. vehicles running. They are very professional and efficient. More

by Katehansman1 Verified Customer Verified Customer

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When I made the appointment, I was told it would be one hour. It took three hours and 40 minutes. Mark said my vehicle was being worked on when it was parked behind the building untouched. hour. It took three hours and 40 minutes. Mark said my vehicle was being worked on when it was parked behind the building untouched. More

by earljbella Verified Customer Verified Customer

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Always a pleasure visiting Santa Cruz Toyota The sales , service and personnel are all top notch service and personnel are all top notch More

by MF Verified Customer Verified Customer

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Tpms was diagnosed and one was at fault, others were working. Replaced it. Drove off with Tpms warning on. Returned to shop, left for another day, all other sensors now failed. drove off. Checklist cla working. Replaced it. Drove off with Tpms warning on. Returned to shop, left for another day, all other sensors now failed. drove off. Checklist claims battery was inspected. Checked battery. Plus terminal shows heavy corrosion crystals. Clear signs of leakage on top. verified battery state with independent mechanic. Left voice mail with service provider. No response. Left message on web site. Manager was going to respond but never did. Incompetent and arrogant. More

by jakko.kleijnen Verified Customer Verified Customer

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Everything went smoothly. Mark was on the ball and made sure I was informed when each step needed to be taken care of, and let me know as soon as the work was done, ensuring I Mark was on the ball and made sure I was informed when each step needed to be taken care of, and let me know as soon as the work was done, ensuring I was able to retrieve my car and return my rental xxx soon as possible. One of my better experiences there. More

by pug61670 Verified Customer Verified Customer

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We are believing again in the service department ability to provide excellent service as Brian made good on his promise to take care of us 😊 to provide excellent service as Brian made good on his promise to take care of us 😊 More

by Maggipintospers Verified Customer Verified Customer

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I like the ambience and the way they handle every costumer. Excellent service I feel so comfortable at the amenities. costumer. Excellent service I feel so comfortable at the amenities. More

by declined3 Verified Customer Verified Customer

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My car needed major repairs which were done in a timely manner with a real effort to help to give me the best price they could on the repairs!! That really impressed me and I so appreciated the kindness th manner with a real effort to help to give me the best price they could on the repairs!! That really impressed me and I so appreciated the kindness that was shown to me each step of the way!! More

by lindaquale Verified Customer Verified Customer

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