Mark Maciel
Mark Maciel at Santa Cruz Toyota

Mark Maciel | Page 8

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.2
94 Reviews
4.2

94 Reviews

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94 Reviews of Mark Maciel

December 30, 2025

Dealership Rating
Employee Rating

Excellent customer service Cooperative team Respect Good atmosphere I am with them more than ten years Four runners Highlander service Tires More

by Abdulkassem2020
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Dec 31, 2025

Santa Cruz Toyota responded

Thank you so much for the great review! See you next time.

December 28, 2025

Dealership Rating
Employee Rating

I wish I would've got pictures of some of the tech's findings. I forgot to ask More

by Hikeitall
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Dec 29, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share this with us. Please reach out if there is anything more we can do for you!

December 24, 2025

Dealership Rating
Employee Rating

I live in Reno, NV, & choose to bring my Sienna to SC Toyota bc of the caring & professional staff. I am impressed w/SC Toyota & not w/the 2 dealerships where I live. Mark Maciel is the best & he has t More

by DrSherTodd
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob shuttle driver

Dec 26, 2025

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We appreciate you taking the time to share this with us and for making the trip to see us. We're always here to help!

December 23, 2025

Dealership Rating
Employee Rating

The service department is always so helpful and keeping my fleet of cars on the road Very professional delivered beyond my expectations...! More

by Snakeyes
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Dec 24, 2025

Santa Cruz Toyota responded

Thank you for your business! Our team enjoyed assisting you, and we look forward to your next visit.

December 16, 2025

Dealership Rating
Employee Rating

It was fine. We have been coming for years. I do think I was sold maintenance package but really I was prepaying for just oil changes. It's fine. More

by mlpinkerton
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Dec 17, 2025

Santa Cruz Toyota responded

We appreciate the feedback, and if there is anything we can do for you or questions you have please feel free to reach out. Thank you so much!

December 15, 2025

Dealership Rating
Employee Rating

Mark was very nice and reasonable with me when I chose what services I would accept and which ones I did not want. He did not pressure me. More

by kristingustavsonfineart
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Dec 16, 2025

Santa Cruz Toyota responded

Thank you so much for the outstanding rating! Our team enjoyed having you here, and we look forward to your next visit.

December 06, 2025

Dealership Rating
Employee Rating

Informative, friendly, professional He was informative, friendly and professional. This is why I don't do surveys More

by rfashboyle
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Dec 08, 2025

Santa Cruz Toyota responded

Our team appreciates your business and hopes to see you again!

November 22, 2025

Dealership Rating
Employee Rating

My indoor lights won't go off automatically. This happened the night I picked up the truck More

by Mandre67
Recommend Dealer
No

Other Employees Tagged: Mark Maciel

November 20, 2025

Dealership Rating
Employee Rating

The other Mark was more helpful and I would rate him a 4. The Courtesy Driver Marco was also a 4. Overall I am quite satisfied with the dealership. More

by mjk7440
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

Nov 21, 2025

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

November 16, 2025

Dealership Rating
Employee Rating

Mostly it's OK but I hate the experience of picking up my car after service. I stand there waiting for the assigned technician to finish helping someone else or just show up. No one else offers to help, offe More

by cruzplannr
Recommend Dealer
Yes

Other Employees Tagged: Mark Maciel

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