Very helpful.
They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week.
They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week.
More
by Sharscw
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 16, 2026 -
Santa Cruz Toyota responded
Thank you! We appreciate your business and look forward to helping you with any questions or future needs. Thank you for choosing Santa Cruz Toyota.
Very helpful.
They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week.
They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week.
More
by Sharscw
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 16, 2026 -
Santa Cruz Toyota responded
Thank you for sharing your experience with us! We're happy to hear it went well and truly appreciate your feedback.
Easy to get service and completely organized and
efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county
efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county
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by teresa.luis
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Santa Cruz Toyota responded
Organization and attentiveness guide how our service department operates. Hearing that the service on your Toyota RAV4 Hybrid felt organized and efficient means a lot to us. We’re glad our team could provide such gracious and professional care for your vehicle.
Aug 13, 2026 -
Santa Cruz Toyota responded
Thank you for the 5-star review. We’re glad our team could provide such gracious and professional care for your vehicle.
Answered all my questions and concerns in ref to the
repairs and what my policy would cover
repairs and what my policy would cover
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by dctl2011
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 08, 2026 -
Santa Cruz Toyota responded
We’re glad we could address all your questions and concerns about your repairs and coverage. Hearing that Mark clearly explained how your policy applies to the repairs means a lot to our service team.
He was very kind to me despite arriving almost an hour
late-I'm very grateful-thank you so much!
late-I'm very grateful-thank you so much!
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by anayarito
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 05, 2026 -
Santa Cruz Toyota responded
Thank you for the great review and your business! We'll see you next time.
So good.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
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by davidhavon
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 04, 2026 -
Santa Cruz Toyota responded
We’re glad your Toyota Sienna received service that felt reliable and welcoming. Knowing our courtesy and genuine care made a difference means a lot to us.
Great location but always feel that the dealership won't
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
More
by Stabenjeff
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 29, 2026 -
Santa Cruz Toyota responded
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Thorough Service, details were explained clearly to me
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
More
by Collette
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Santa Cruz Toyota responded
We appreciate your feedback. It’s great to hear the estimate and details for your Toyota Tacoma were clear and that we met the promised completion date. Feel free to reach out if there’s anything else we can do.
Mark Schulttz is a treasure.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
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by Pelerouge
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for sharing this with us and for the kind words for Mark! We appreciate your business, and we hope to see you again!
Everyone I've dealt with has been helpful &
accommodating. A hard accomplishment in such a large organization.
accommodating. A hard accomplishment in such a large organization.
More
by marcwentzel
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for the great rating and your business! See you next time.
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