Mark Schultz
Mark Schultz at Santa Cruz Toyota

Mark Schultz

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.7
51 Reviews
4.7

51 Reviews

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51 Reviews of Mark Schultz

April 16, 2026

Dealership Rating
Employee Rating

Very accommodating. Kept informed. I value Mark Schultz for his expertise and customer centric attitude More

by ted3sv
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Apr 17, 2026

Santa Cruz Toyota responded

Thank you so much for the great review and your business! We hope to see you again.

April 15, 2026

Dealership Rating
Employee Rating

Don’t know Pablo William helped me and was impeccable Knowledgeable Interesting Intelligent Personable Awesome More

by cypresscape
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Tom Reilly , William

Apr 15, 2026

Santa Cruz Toyota responded

It’s great to hear our team provided exceptional, knowledgeable, and personable service on your Toyota Camry. We’re grateful for your five-star rating. We look forward to assisting you again.

April 09, 2026

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Excellent service I did not like the waiting for my vehicle to come out from the shop after service. Waited more than 30 minutes until I had to go and look for my truck. They forgot to bring out my tru More

by Maria Romero
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Apr 10, 2026

Santa Cruz Toyota responded

Thank you for taking the time to bring this to our attention. We're always striving to improve, and feedback like yours helps us do that. Our team hopes to have the chance to earn your business again in the future!

March 26, 2026

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I’ve been doing business with Santa Cruz Toyota since 1993 and always been very satisfied with the customer service and would highly recommend Toyota to anyone! More

by donzo462
Service Price Transparency
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez, Lea Clarke

Mar 26, 2026

Santa Cruz Toyota responded

We appreciate your loyalty since 1993 and are delighted to know our service continues to meet your expectations. Thank you for recommending Toyota and entrusting us with your RAV4 maintenance.

March 25, 2026

Dealership Rating
Employee Rating

Ok, my rating of 5 is inaccurate. . more like 2 Took my car in to replace my side view mirror and after 2 hours of waiting I was told that they couldn't replace it cuz the wrong part w More

by toyota car
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Mar 26, 2026

Santa Cruz Toyota responded

Thank you for taking the time to provide an update! Our team hopes to have the opportunity to earn your business again in the future!

Mar 25, 2026

toyota car responded

My first visit was more like 2, however the next day I spoke with the manger, Phil who made things right for me. I give him, assistant manger and Jess all a 5 rating! They were all very responsive and friendly..I was very satisfied with them!

March 24, 2026

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Employee Rating

Mark asked & listened to my replies. .. I appreciated his honesty in setting up the service. More

by earindil5
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Mar 24, 2026

Santa Cruz Toyota responded

Your feedback about Mark’s attentive approach and honest assistance with your Toyota Highlander service is greatly appreciated. We’re pleased the process met your expectations and that Mark was able to set things up transparently. Please reach out when your Highlander needs attention again.

March 20, 2026

Dealership Rating
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Knowledgeable; expensive. They left my car out in the hot sun for 3 hours; the cabin temperature was 102 when I arrived. More

by C4p
Service Price Transparency
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Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Bob was my driver, 5 stars

Mar 20, 2026

Santa Cruz Toyota responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen.

March 12, 2026

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Friendly and welcoming service. They keep good records on my vehicle. I am very satisfied with the service provided by the mechanics. Wait area is comfortable. More

by dkashino
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dan Urbancic, Hunter Jacob

Mar 12, 2026

Santa Cruz Toyota responded

Thanks for highlighting our welcoming service and the thorough record-keeping on your Toyota Prius Plug-in. We’re glad the mechanics met your expectations and you found the waiting area comfortable.

February 24, 2026

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The check in is really efficient and the staff knows their stuff. The waiting room is comfortable It’s not a chore to get my car serviced. More

by Dee
Service Price Transparency
Workmanship
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Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chris Cather

Feb 25, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again, Dee!

February 17, 2026

Dealership Rating
Employee Rating

Mark is a great service guy. Nice attitude and professional and courteous. Explained everything too. More

by jrburrou
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Chuck Deegan

Feb 18, 2026

Santa Cruz Toyota responded

Thank you so much for the outstanding review and your business! Our team hopes to see you again.

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