Easy to get service and completely organized and
efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county
efficient throughout the process. The service personnel are gracious and professional best service in Santa Cruz county
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by teresa.luis
Verified Customer
Verified Customer
Service Price Transparency
Aug 12, 2026 -
Santa Cruz Toyota responded
Organization and attentiveness guide how our service department operates. Hearing that the service on your Toyota RAV4 Hybrid felt organized and efficient means a lot to us. We’re glad our team could provide such gracious and professional care for your vehicle.
Aug 13, 2026 -
Santa Cruz Toyota responded
Thank you for the 5-star review. We’re glad our team could provide such gracious and professional care for your vehicle.
Answered all my questions and concerns in ref to the
repairs and what my policy would cover
repairs and what my policy would cover
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by dctl2011
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 08, 2026 -
Santa Cruz Toyota responded
We’re glad we could address all your questions and concerns about your repairs and coverage. Hearing that Mark clearly explained how your policy applies to the repairs means a lot to our service team.
He was very kind to me despite arriving almost an hour
late-I'm very grateful-thank you so much!
late-I'm very grateful-thank you so much!
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by anayarito
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 05, 2026 -
Santa Cruz Toyota responded
Thank you for the great review and your business! We'll see you next time.
So good.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
trustworthy, loyal, helpful, friendly, courteous, kind, obedient, cheerful, thrifty, brave, clean, and reverent.
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by davidhavon
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Aug 04, 2026 -
Santa Cruz Toyota responded
We’re glad your Toyota Sienna received service that felt reliable and welcoming. Knowing our courtesy and genuine care made a difference means a lot to us.
Great location but always feel that the dealership won't
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
let you know what may be faulty or something more useful to keep you as a loyal long-term customer.
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by Stabenjeff
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 29, 2026 -
Santa Cruz Toyota responded
We appreciate you sharing this with us. We strive to provide our customers with 5-star service, and we would like to speak with you to correct any issues. Please reach out at your earliest convenience. - Simon Bachir, General Manager, simonb@santacruztoyota.com
Thorough Service, details were explained clearly to me
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
when I dropped off the vehicle and got an estimate. Service was completed on the date it was promised.
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by Collette
Verified Customer
Verified Customer
Service Price Transparency
Jul 28, 2026 -
Santa Cruz Toyota responded
We appreciate your feedback. It’s great to hear the estimate and details for your Toyota Tacoma were clear and that we met the promised completion date. Feel free to reach out if there’s anything else we can do.
Mark Schulttz is a treasure.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
It is good to see a familiar face who is thoughtful, kind and who “ knows his stuff” carwise.
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by Pelerouge
Verified Customer
Verified Customer
Service Price Transparency
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for sharing this with us and for the kind words for Mark! We appreciate your business, and we hope to see you again!
Everyone I've dealt with has been helpful &
accommodating. A hard accomplishment in such a large organization.
accommodating. A hard accomplishment in such a large organization.
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by marcwentzel
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 24, 2026 -
Santa Cruz Toyota responded
Thank you for the great rating and your business! See you next time.
Everything went perfectly, and VERY quickly.
Mark took great care of us, and even got our car washed.
Mark took great care of us, and even got our car washed.
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by rogerwildey
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 18, 2026 -
Santa Cruz Toyota responded
It’s great to know your service visit was both smooth and quick. Mark was happy to take care of your Toyota and even got it washed before you left. Thank you for trusting us with your service needs.
Unexpectedly long wait times.
Did not really want to be taken home and back. Especially just for an oil change service.
Did not really want to be taken home and back. Especially just for an oil change service.
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by Mrscastro831
Verified Customer
Verified Customer
Other Employees Tagged:
Mark Schultz
Jul 19, 2026 -
Santa Cruz Toyota responded
Mrs. Castro, we're sorry to hear that your visit didn't meet the high standards that guests have come to expect from our dealership. If there's anything we can do to resolve the issue or if it's possible to discuss your visit in more detail, please feel free to contact us directly or let us know the best way to contact you, and we will reach out.
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