Mark Schultz

1 I haven't decided if I will return for future service due to the usage of AI on the phone and in text messages. due to the usage of AI on the phone and in text messages. More

by connorh506 Verified Customer Verified Customer

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Very gently, that was fast, and he got me patience, because I don't speak English because I don't speak English More

by none41 Verified Customer Verified Customer

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For the most part, it was OK but explanation would've been much appreciated The billing was a little bit interesting as far as not being told that when my vehicle was ready that day and I was out of the been much appreciated The billing was a little bit interesting as far as not being told that when my vehicle was ready that day and I was out of the area due to they're not catching what was when I came in with originally and they had to fix it then I got charged for an extra day on the vehicle that I was given as a loaner More

by Glfenterprises1 Verified Customer Verified Customer

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Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional. years. Additionally, he was always competent,, courteous, and professional. More

by declined6 Verified Customer Verified Customer

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I have been a customer at Santa Cruz Toyota for years. Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle Their service department is great. Customer service and timeliness are very good. This past week, I had to wait over an hour for the courtesy shuttle. Even though I had two specific arrival times for two different shuttle drivers, neither showed up. Eventually, the dealership sent a valet to pick me up. Otherwise, the experience was really good. More

by tconnellywfg Verified Customer Verified Customer

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Excellent service! Loved the shuttle and Mark was very helpful and understanding. A great experience. Thank you! Loved the shuttle and Mark was very helpful and understanding. A great experience. Thank you! More

by pdemuth Verified Customer Verified Customer

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They refused to fix my problem with my MPG, my car supposed to get 46 MPG, when I brought it in it got 41 mpg, now it gets 39!MPG supposed to get 46 MPG, when I brought it in it got 41 mpg, now it gets 39!MPG More

by rafsantacruz Verified Customer Verified Customer

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Very nice, friendly people working there. The waiting area is lovely with an espresso machine, biscotti and fresh cookies. The waiting area is lovely with an espresso machine, biscotti and fresh cookies. More

by joanhellenthal Verified Customer Verified Customer

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Terrific! Helpful, informative and prompt. I like that Mark called me to explain needed repairs. Helpful, informative and prompt. I like that Mark called me to explain needed repairs. More

by cgeddy Verified Customer Verified Customer

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Very helpful. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. They gave me a ride home and picked me up. I will be bringing in my other Lexus. This coming week. More

by Sharscw Verified Customer Verified Customer

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