Mark Schultz
Mark Schultz at Santa Cruz Toyota

Mark Schultz

Service Consultant

Santa Cruz Toyota

4200 Auto Plaza Dr
Capitola, CA 95010

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4.8
101 Reviews
4.8

101 Reviews

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101 Reviews of Mark Schultz

October 25, 2026

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Employee Rating

It was great. It was an easy day. Mark was great. Steve the shuttle driver was great too. More

by willitriple
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Oct 25, 2026

Santa Cruz Toyota responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Santa Cruz Toyota.

October 23, 2026

Dealership Rating
Employee Rating

I went in with some questions after they serviced my car and I was able to get questions answered More

by giullianagamez
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

October 16, 2026

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Employee Rating

I purchased new tires with your buy 4 get 1 sale. Mark was extremely helpful in my tire choice and sizing. Tires would arrive by Tuesday for my scheduled appointment. The correct tires and size were More

by rocketjsquirrel54
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Oct 16, 2026

Santa Cruz Toyota responded

Our service team enjoyed assisting you with tire selection and sizing for your Toyota Tacoma. We’re pleased we could have your tires delivered by Tuesday and installed as promised that day. Your kind words about Mark and the hassle-free installation process mean a great deal to us.

October 14, 2026

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Employee Rating

It was a Sunday still got me in and finished my car getting inspected for the maintenance. Mark is very professional very helpful and getting my car inspected and getting me back on the road appreciate More

by mysticthoughts78
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Oct 15, 2026

Santa Cruz Toyota responded

Thank you for taking the time to share your experience with us. It was a pleasure having you here, and our team hopes to see you again!

October 08, 2026

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Employee Rating

Service advisor was helpful! One girl at the rental desk was rude and not welcoming. Purchased cilajet for my vehicle and doesn't seem to make a big difference like they promised More

by Jvasquez.8993
Recommend Dealer
No

Other Employees Tagged: Mark Schultz

Oct 12, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me at your earliest opportunity. - Simon Bachir, General Manager, simonb@santacruztoyota.com

October 02, 2026

Dealership Rating
Employee Rating

The dealership has always treated me well over the years. It is always customer service oriented. More

by bobanthony68
Recommend Dealer
Yes

Other Employees Tagged: Mark Schultz

Oct 03, 2026

Santa Cruz Toyota responded

Hearing that you’ve felt well cared for over the years means a lot to our team. We’re honored to keep your Toyota RAV4 Hybrid in top shape with service that puts you first.

October 01, 2026

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Employee Rating

1 I haven't decided if I will return for future service due to the usage of AI on the phone and in text messages. More

by connorh506
Recommend Dealer
No

Other Employees Tagged: Mark Schultz

Oct 02, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 29, 2026

Dealership Rating
Employee Rating

Very gently, that was fast, and he got me patience, because I don't speak English More

by none41
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Pablo Garcia, Hunter Jacob

Sep 29, 2026

Santa Cruz Toyota responded

Knowing that our team’s patience made you comfortable means a great deal to us. We’re glad the service on your Toyota Corolla was fast and gentle.

September 27, 2026

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Employee Rating

For the most part, it was OK but explanation would've been much appreciated The billing was a little bit interesting as far as not being told that when my vehicle was ready that day and I was out of the More

by Glfenterprises1
Recommend Dealer
No

Other Employees Tagged: Mark Schultz

Sep 28, 2026

Santa Cruz Toyota responded

We appreciate you taking the time to share this with us, and we apologize for any inconvenience. If you would like to discuss this further, please feel free to contact me. - Simon Bachir, General Manager, simonb@santacruztoyota.com

September 24, 2026

Dealership Rating
Employee Rating

Mark has been my primary service manager for over 20 years. Additionally, he was always competent,, courteous, and professional. More

by declined6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Jerry Chavez, Hunter Jacob

Sep 24, 2026

Santa Cruz Toyota responded

Knowing that our service on your Tacoma under Mark’s care has been reliable and courteous for more than twenty years is truly rewarding. Your recognition of his professionalism means a great deal to our service team.

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