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Mark Matuszewski
Mark Matuszewski at Mercedes-Benz of St. Charles

Mark Matuszewski

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

4.9
100 Reviews
4.9

100 Reviews

Write a Review

100 Reviews of Mark Matuszewski

September 23, 2026

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Employee Rating

Very prompt service and good explanations of my service problem and the process taken to fix it. More

by vaderente
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
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Sep 25, 2026

Mercedes-Benz of St. Charles responded

Thank you for your kind review! We’re happy we could help resolve the issue and keep you informed throughout the process. We truly appreciate your business!

August 20, 2026

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The service team is always very friendly. I love that I can get a loaner car for the day of the service. More

by Mary
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

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Aug 20, 2026

Mercedes-Benz of St. Charles responded

Thank you for the kind words! We’re thrilled to hear that our service team is always friendly and that the loaner car makes your service visit more convenient. We truly appreciate your continued support and look forward to seeing you again!

August 20, 2026

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Employee Rating

Dean the Service Manager and the main service tech were great. Mercedes Roadside assistance was great too. More

by Bill
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

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Aug 20, 2026

Mercedes-Benz of St. Charles responded

Thank you for the wonderful feedback! We’re happy Mercedes Roadside Assistance provided a great experience. We truly appreciate your support and look forward to serving you again!

August 17, 2026

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Great service as always. Dean P. Provides top notch service. Really appreciate the loaner car. More

by bethverzani
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Print
Aug 18, 2026

Mercedes-Benz of St. Charles responded

Thank you for the wonderful feedback! We’re thrilled our team provides you with top-notch service. We truly appreciate your continued business and look forward to serving you again!

February 27, 2026

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They are there to always take care of our sprinter RV. Keeping us on the road! More

by twofeathers25
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Print
Feb 27, 2026

Mercedes-Benz of St. Charles responded

That’s awesome to hear! We are thrilled to be your team to assist you in your Sprinter journey!

December 13, 2025

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Employee Rating

Quick service great people I am glad to visit them during my recall owner of 2017 Mercedes Metris More

by JK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Dec 17, 2025

Mercedes-Benz of St. Charles responded

Thank you for your kind feedback! We’re glad to hear you received quick service and had a great experience with our team during your recall visit. We appreciate you taking the time to share your experience and look forward to assisting you again in the future.

December 12, 2025

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Employee Rating

Commitments kept. Highly professional team. Mark can always be counted upon to give great advise More

by Ftanzi
Recommend Dealer
Yes
Print
Dec 19, 2025

Mercedes-Benz of St. Charles responded

Thanks for sharing. Your support is truly appreciated. Wishing you a wonderful holiday season!

November 16, 2025

Dealership Rating
Employee Rating

Quick diagnostic process followed by service and repair with in 24 hours while letting me use one of the dealership loaner cars. Can always depend on Mark and team in getting the job done efficiently. More

by Jose
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
Nov 17, 2025

Mercedes-Benz of St. Charles responded

Thank you for taking the time to share your experience! We’re glad to hear that the service needs were completed quickly and that the loaner vehicle helped keep things convenient for you. Mark and the team truly appreciate your trust. They take pride in delivering efficient, dependable service every time. We are grateful for your continued confidence in us and look forward to assisting you again whenever you need us!

October 14, 2025

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Employee Rating

Very professional and kept me informed of the status of the service being done to my car. Car repairs were done quickly and efficiently. More

by julie.clemens
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Print
Oct 16, 2025

Mercedes-Benz of St. Charles responded

Always happy to assist you with your service needs. Thanks for sharing and for the 5 stars. Your support is truly appreciated.

May 15, 2025

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Employee Rating

It's the best Mercedes dealership in all of the Chicagoland area run by Craig Falkenthal More

by tellymanken
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Print
May 16, 2025

Mercedes-Benz of St. Charles responded

Thanks for being our customer and for the wonderful review! We look forward to assisting you with your Mercedes-Benz needs for many years to come!

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