the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Mercedes - Benz could help me out with. I am having service rust coming out on my sprinter. the van is only 4 years old can you tell me who I can talk to about this ! thank you Mickey Damhauser
"Thank you Mark"
I brought our Mercedes/Winnebago van in for its first annual service. Mark took care of everything and had me out in less than an hour. Thank you all! John &Janis Steel.
I have been buying cars from Craig for 20 years. This is my third Mercedes from him and the dealership. What a phenomenal team he has built! From finance to service, fantastic people and a beautiful dealership. It’s always fun to go there and they will do everything they can to help make your experience fantastic and are there for you if there are ever any concerns.
"they have a wonderful dealership and every one is very nice!"
I purchased the car from a different dealership only cause I used true car and this time St Charles dealership was not list and the dealership I purchased the smart car only gave me on key and I had to order a new key so I got it from St Charles cause the dealership I got the car from was not a smart car dealership the Smart dealership was not that nice so I had bought a smart car from St Charles before and they were willing to help me the one in Madison Wi was not wanted to charge tons more money in the end I ended up paying 400.00 but better then paying more money from the smart dealer in Madison wi, and for now on before I buy ever another car hey better have two keys plus I'm from Beloit Wi!!!
"Great service, fast and very friendly people"
- Mauro P Trevisani
They were sharp on time and no major hassle. Mark did a great job by keeping me posted on the status of my vehicle. Great service
- Brad Vanderheyden
very professional service team!
I love Mark's comunication! They worked hard to turn our truck around in the shortest time possible!
I would highly recomend the service team there.
"Responsive, Profession, and Timely"
Mark was highly responsive to my call for to set up a service appointment. Upon arrival and throughout the service process Mark was professional, courteous, prompt, friendly, and accommodated all of my service requests. The car was delivered when promised...and super clean! Excellent job Mark, thank you!!
"Switch out tires and year maintenance "
- Amy joseph
The whole crew in the service department is top notch. Mark is incredible, I always feel comfortable leaving my truck in his hands. I actually look forward to visiting the service department. Thank you st. Charles MB
I have owned a number of used cars over the past few years. Every time I bring a car in for service I am treated as if I brought in the most expensive car and am the most important person to bring a car in. I can't say enough as to how well I am treated and how well my cars have been taken care of. Other places may (or may not) be cheaper for service, but I would never take my car anywhere else. Jack and Mark have taken care of my cars as if they were theirs.
Other Employees Tagged:
Jack - my "personal" mechanic
These guys are the best - excellent waiting area - clean rest rooms - always a very good experience - too bad when arriving from the south that there is no left turn unto the dealership. You must go to the next light and make a U turn