Dean Pontrelli
Service Advisor
Mercedes-Benz of St. Charles
225 N. Randall Road
St. Charles, IL 60174
87 Reviews
Write a ReviewDealership Experience
19 yrs, 11 mos
Industry Experience
19 yrs, 11 mos
Languages Spoken
English
87 Reviews of Dean Pontrelli
April 01, 2024
Good service experience in general. My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my off My GLS had an engine oil leak after the first visit (defective engine oil drain plug gasket). The following day, my vehicle was picked up at my office and returned to me later in the day after the leak was repaired More
September 17, 2023
Excellent job by Mark Matuszewski in Service. He is the reason why we use this dealership He is the reason why we use this dealership More
Other Employees Tagged: Mark Matuszewski
August 18, 2023
Expedient, knowledgeable, and great professional customer service. They take great care and service to my Mercedes . service. They take great care and service to my Mercedes . More
Other Employees Tagged: Mark Matuszewski , Cory Weaver
February 10, 2023
Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More
Other Employees Tagged: Mark Matuszewski , Carol Bucaro
January 27, 2023
The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great care. More
Other Employees Tagged: Gene Woods, Mark Matuszewski , Taylor Rogers
November 01, 2022
Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! one can hope for and more , the people are superior. Great service!! More
Other Employees Tagged: Mark Matuszewski
October 17, 2022
Dean was very helpful and professional. Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their s Fantastic service, great team in the Mercedes-Benz of St. Charles!! I got my service done and tire fixed efficiently. I am very pleased with their service!! More
June 11, 2022
This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix would take about 1 1/2 hrs and that was exactly right. More
Other Employees Tagged: Mark Matuszewski
May 22, 2022
Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed Polite and super fast! Will definitely be back! No issues and everything was addressed More
Other Employees Tagged: Mark Matuszewski