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Mercedes-Benz of St. Charles

Overview Employees Reviews (192) Inventory (167)

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Mercedes-Benz of St. Charles

4.8

192 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174 Directions

Sales: (888) 742-6095

Service: (630) 485-2300

Parts: (630) 485-2300

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Excellent

97% Recommended

4.8

192 Lifetime Reviews

View 2 Awards

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

Visit Dealership Website

Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time. Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz "Best of the Best Dealer Recognition Award" for 2012 Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz Best of the Best Dealer Recognition Award based on its outstanding performance in 2012. The award was presented as a tribute to its success as an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners. The award, which is presented annually, goes to top performing Mercedes-Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. "These dealers are exemplary representatives of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment to excellence and strengthened by a total focus on customer satisfaction," said Steve Cannon, president and CEO of Mercedes-Benz USA. "Supported by their exceptional performance, 2012 proved to be one of the most successful years in the history of Mercedes-Benz USA. I thank them for their hard work and dedication." Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois to receive this prestigious award for 2012.

Top Reviewed Employees

Gene Woods

Finance Manager

5.0

View 22 Reviews

Mark Matuszewski

Service Advisor

4.9

View 33 Reviews

Dean Pontrelli

Service Advisor

4.9

View 44 Reviews

Carol Bucaro

Sales Associate

4.8

View 21 Reviews

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Latest Reviews

April 25, 2018

"Bill was an awesome service advisor"

- CLack

After purchasing a used SL55 from another dealer I brought into MB of Saint Charles for an inspection. Bill Spencer was very patient with me in explaining the service recommendations and items that needed to be fixed. I've taken my car to other MB service locations but none had the expertise, patience and customer service that MB of Saint Charles had.

Employees Worked With

Bill Spencer

April 13, 2018

"Sprinter Sevice"

- Maal

I have had the best service on my Sprinter at St Charles Mercedes. I’ve visited other locations when I travel, but none have matched the customer service at St Charles.

Employees Worked With

Mark Matuszewski

5.0

March 23, 2018

"Ron and The Service Dept are simply amazing!"

- Truecustexp

I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership but brought the car to my work when I couldn’t make it there. I intend to let all my friends that drive Mercedes to know to go to Mercedes of St Charles. I was not just impressed, I was humbled by their excellent customer service after dealing with another dealership that was the opposite. Thanks Ron and The Service Team.

Employees Worked With

Ronald. That’s the person that worked with me. His name should be up there

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Photos & Amenities

After Hours Drop-Off
Cable TV
Customer Lounge Area
Drive-In Service
Free Coffee
Free Drinks
Free Loaner Cars
Free WiFi
Instant Financing
Laptop Computers
Authorized Parts Store
Pet Friendly
Television

View all amenities

Mercedes-Benz of St. Charles, St. Charles, IL, 60174

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