"Ron and The Service Dept are simply amazing!"
I brought my car from another dealership of Mercedes to Mercedes of St Charles. They not only charged me much less than the other Mercedes dealership but brought the car to my work when I couldn’t make it there.
I intend to let all my friends that drive Mercedes to know to go to Mercedes of St Charles. I was not just impressed, I was humbled by their excellent customer service after dealing with another dealership that was the opposite. Thanks Ron and The Service Team.
Employees Worked With
Ronald. That’s the person that worked with me. His name should be up there
"Mercedes of St Charles is the most honest car dealership (no"
Mercedes of St Charles is the most honest car dealership (not just Mercedes) I have ever dealt with, and I'm 50 years old and between my husband and I we have driven many cars!. I never write reviews online but this good deed must not go unpublicized. My E350 didn't start one night after work last week, I had it towed to Mercedes of Naperville since it was the nearest one.
Here is where my review becomes necessary for the benefit of any Mercedes owner within a decent the radius of the different dealers. They told me in Naperville that it was not the battery, which was my first thought since the battery has never been changed. they told me it was something called EIS and the Key and my total bill was $1773. I told my husband. We called Mercedes of St Charles, Ron and his incredible team not only fixed my car for about $500 but because I was stuck at work in Naperville, they BROUGHT it to me yesterday!!! Thanks a lot Ron and the incredible service team at St Charles. I usually don't write reviews. you deserve it and I will tell all my friends that ride Mercedes where they should go.
Employees Worked With
Ron and Service team
the service department was very helpful . they were very kind to my needs. there is only one thing wrong with my sprinter and I hope someone from Mercedes - Benz could help me out with. I am having service rust coming out on my sprinter. the van is only 4 years old can you tell me who I can talk to about this ! thank you Mickey Damhauser