Dealer Reviews

Find the best dealership for you.

Service Reviews

Find good folks to fix your car.

Cars for Sale

Find the right car for you.

Car Recalls

Make sure your car is safe to drive.

Write a Review

Join Login Dealer Panel

Mercedes-Benz of St. Charles

Overview Employees Reviews (218) Inventory (163)

Dealership

Service Center

Write a review

Mercedes-Benz of St. Charles

4.7

218 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174 Directions

Sales: (630) 485-2300

Service: (630) 485-2300

Parts: (630) 485-2300

Chat with Dealer

Employees

Reviews

Inventory

Directions

Awards

Amenities

Call (630) 485-2300

Visit Dealership Website

Excellent

95% Recommended

4.7

218 Lifetime Reviews

View 2 Awards

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

Visit Dealership Website

Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time. Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz "Best of the Best Dealer Recognition Award" for 2012 Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz Best of the Best Dealer Recognition Award based on its outstanding performance in 2012. The award was presented as a tribute to its success as an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners. The award, which is presented annually, goes to top performing Mercedes-Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. "These dealers are exemplary representatives of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment to excellence and strengthened by a total focus on customer satisfaction," said Steve Cannon, president and CEO of Mercedes-Benz USA. "Supported by their exceptional performance, 2012 proved to be one of the most successful years in the history of Mercedes-Benz USA. I thank them for their hard work and dedication." Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois to receive this prestigious award for 2012.

Top Reviewed Employees

Gene Woods

Finance Manager

5.0

View 24 Reviews

Dean Pontrelli

Service Advisor

4.8

View 54 Reviews

Mark Matuszewski

Service Advisor

4.8

View 43 Reviews

Steve Heinking

Service Director

4.6

View 24 Reviews

More Employees More Employees

Latest Reviews

April 25, 2019

"Absolutely Horrendous Experience. Snobby and rude place!"

- Dissapointed AMG Owner

Obviously this dealership doesn't need their customers! Rude and dismissive Sales people, seriously poor service people and when it comes to building trust with a customer they are pathetic! When we were first shopping for a car in 2018 the sales people were so rude I was definitely not going to spend my money there. 6 months later we ended up buying our first AMG from a different place. We then decided to give this dealership a second chance since they are literally 7 min from our house. We bought into a $6000 winter/summer tire storage deal. When I came in 2 months later with a nail in my tire the service guy is showing me the door to take it to Discount Tire instead. Really, take your $150,000 car to discount tire? So much for service! The final nail in the coffin was when their porter brings me a loaner car to change the winter tires and pulls out on a 35mph road in sports mode punching it to 55 and jamming the breaks so the motor sputters in front of my doorstep. Really?? We didn't buy this expensive car so every come by guy that works there can abuse it!! I think this place needs a reality check!! A. Not every customer walks in with a suit and Gucci bag. B. Customers don't like their cars ABUSED!! Mercedes in Germany, please take notice! This dealership gives your brand a bad rep!! Future customers: Take your well earned money and spend it in a place that appreciates you!! You guys lost one customer today, and our three teenagers most definitely will not get a Mercedes!

Employees Worked With

Ron in Serice

April 17, 2019

"Efficient and attentive "

- Bdubs

The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify for. Brad the service writer worked with me on discounted price anyway. Because the time allotted was longer than I expected I was offered a loner.

Employees Worked With

Zach Smith

April 01, 2019

"enjoyable, efficient "

- MichaelZ

I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!!

Employees Worked With

Zach Smith

5.0

Gene Woods

5.0

Craig Falkenthal

5.0

More Reviews More Reviews