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Mercedes-Benz of St. Charles

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Mercedes-Benz of St. Charles

4.8

208 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174 Directions

Sales: (630) 485-2300

Service: (630) 485-2300

Parts: (630) 485-2300

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Excellent

96% Recommended

4.8

208 Lifetime Reviews

View 2 Awards

Customer Service

Quality of Work

Friendliness

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Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time. Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz "Best of the Best Dealer Recognition Award" for 2012 Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz Best of the Best Dealer Recognition Award based on its outstanding performance in 2012. The award was presented as a tribute to its success as an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners. The award, which is presented annually, goes to top performing Mercedes-Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. "These dealers are exemplary representatives of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment to excellence and strengthened by a total focus on customer satisfaction," said Steve Cannon, president and CEO of Mercedes-Benz USA. "Supported by their exceptional performance, 2012 proved to be one of the most successful years in the history of Mercedes-Benz USA. I thank them for their hard work and dedication." Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois to receive this prestigious award for 2012.

Top Reviewed Employees

Gene Woods

Finance Manager

5.0

View 23 Reviews

Dean Pontrelli

Service Advisor

4.8

View 50 Reviews

Mark Matuszewski

Service Advisor

4.8

View 39 Reviews

Steve Heinking

Service Director

4.6

View 24 Reviews

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Latest Reviews

November 15, 2018

"Quick stop in for repair on my fuel door"

- Mrs E

Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems!

Employees Worked With

Steve Heinking

5.0

November 14, 2018

"Great work "

- Mtpklp

Great work at MB st Charles. Go to MB of st Charles and you will be happy with your decision. Always professional and reliable for sure

Employees Worked With

Steve Heinking

5.0

Other Employees : Ron

October 08, 2018

"Overcharge "

- patricia34

Think twice before going into this dealership, call around and compare prices before bringing in you're car. There's usually a 50% to 100% markup on parts pricing on cars in the shop only. For sprinter vans they usually sell there DPF a little to high and they usually keep the core with them so they can return to MercedesBenz and get credit back for them not the customer. Smart cars are the worst because this location is one of the only few left in Illinois still providing services to this vehicles. Just because there always nice to you don't mean they can't rip you off.

Employees Worked With

Mark Matuszewski

2.0

Dean Pontrelli

2.0

Steve Heinking

2.0

Other Employees : Tony Clarke (parts) Overcharges vehicles in shop

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