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Mercedes-Benz of St. Charles

4.7

218 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174
Call (630) 485-2300

Top Reviewed Employees

Gene Woods, Finance Manager, Mercedes-Benz of St. Charles

Gene Woods

Finance Manager
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Dean Pontrelli, Service Advisor, Mercedes-Benz of St. Charles

Dean Pontrelli

Service Advisor
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Mark Matuszewski, Service Advisor, Mercedes-Benz of St. Charles

Mark Matuszewski

Service Advisor
4.8
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Steve Heinking, Service Director, Mercedes-Benz of St. Charles

Steve Heinking

Service Director
4.6
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Latest Reviews

April 25, 2019

"Absolutely Horrendous Experience. Snobby and rude place!"

- Dissapointed AMG Owner

Obviously this dealership doesn't need their customers! Rude and dismissive Sales people, seriously poor service people and when it comes to building trust with a customer they are pathetic! When we were first shopping for a car in 2018 the sales people were so rude I was definitely not going to spend my money there. 6 months later we ended up buying our first AMG from a different place. We then decided to give this dealership a second chance since they are literally 7 min from our house. We bought into a $6000 winter/summer tire storage deal. When I came in 2 months later with a nail in my tire the service guy is showing me the door to take it to Discount Tire instead. Really, take your $150,000 car to discount tire? So much for service! The final nail in the coffin was when their porter brings me a loaner car to change the winter tires and pulls out on a 35mph road in sports mode punching it to 55 and jamming the breaks so the motor sputters in front of my doorstep. Really?? We didn't buy this expensive car so every come by guy that works there can abuse it!! I think this place needs a reality check!! A. Not every customer walks in with a suit and Gucci bag. B. Customers don't like their cars ABUSED!! Mercedes in Germany, please take notice! This dealership gives your brand a bad rep!! Future customers: Take your well earned money and spend it in a place that appreciates you!! You guys lost one customer today, and our three teenagers most definitely will not get a Mercedes!

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Employees Worked With

Ron in Serice

April 17, 2019

"Efficient and attentive "

- Bdubs

The online do it yourself service appointment system is very convenient. I came in with a mailer for discounted service that I didn’t exactly qualify for. Brad the service writer worked with me on discounted price anyway. Because the time allotted was longer than I expected I was offered a loner.

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Employees Worked With

April 01, 2019

"enjoyable, efficient "

- MichaelZ

I began my experience 3 months ago discussing my new car with Craig Falkenthal . He was patient, friendly, fair and very accommodating. When my car came in last week, I went to St. Charles to pick it up. The gentlemen I worked with( Gene Woods, Zachary Smith And Craig Falkenthal) were an absolute pleasure to buy a car from. Their price was fair, they were patient in explaining everything and reviewed the functions of my car thoroughly. It was completely a great experience. I will definitely be back!!!

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Employees Worked With

Zach Smith
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Gene Woods
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.
Craig Falkenthal
5.0
Employee Rating is a new feature allowing consumers to rate their experience with individual dealership employees.

Featured Inventory

New 2020 Mercedes-Benz GLE, $78620

2020 Mercedes-Benz GLE

$78,620

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New 2020 Mercedes-Benz GLE, $63900

2020 Mercedes-Benz GLE

$63,900

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New 2019 Mercedes-Benz GLC-Class, $53610

2019 Mercedes-Benz GLC-Class

$53,610

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New 2019 Mercedes-Benz E-Class, $66415

2019 Mercedes-Benz E-Class

$66,415

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Photos & Amenities

  • After Hours Drop-Off
  • Cable TV
  • Customer Lounge Area
  • Drive-In Service
  • Free Coffee
  • Free Drinks
  • Free Loaner Cars
  • Free WiFi
  • Instant Financing
  • Laptop Computers
  • Authorized Parts Store
  • Pet Friendly
  • Television
Mercedes-Benz of St. Charles, St. Charles, IL, 60174