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Mercedes-Benz of St. Charles

Overview Employees Reviews (209) Inventory (184)

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Mercedes-Benz of St. Charles

4.8

209 Lifetime Reviews

225 N. Randall Road, St. Charles, Illinois 60174 Directions

Sales: (630) 485-2300

Service: (630) 485-2300

Parts: (630) 485-2300

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Excellent

96% Recommended

4.8

209 Lifetime Reviews

View 2 Awards

Customer Service

Quality of Work

Friendliness

Pricing

Overall Experience

A dealership's rating is calculated by averaging scores from reviews received in the past 24 months

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Welcome to Mercedes-Benz of St. Charles. Located at 225 N. Randall Road in St. Charles, IL, we are dedicated to offering a wide selection of new Mercedes-Benz and pre-owned Mercedes-Benz vehicles for you to choose from. We pride ourselves on our knowledgeable and friendly sales associates who always offer a no-pressure sales environment. Our straightforward buying process will get you behind the wheel of a Mercedes-Benz in no time. Mercedes-Benz of St. Charles is the proud recipient of the prestigious Mercedes-Benz "Best of the Best Dealer Recognition Award" for 2012 Mercedes-Benz of St. Charles has received the prestigious Mercedes-Benz Best of the Best Dealer Recognition Award based on its outstanding performance in 2012. The award was presented as a tribute to its success as an independent entrepreneur who routinely exceeds the expectations of Mercedes-Benz owners. The award, which is presented annually, goes to top performing Mercedes-Benz dealerships for demonstrating superior performance in various areas of their business, including customer satisfaction, new vehicle sales, certified pre-owned sales, leadership and management, parts operations, and market penetration. "These dealers are exemplary representatives of the Mercedes-Benz brand: an entrepreneurial spirit fueled by a commitment to excellence and strengthened by a total focus on customer satisfaction," said Steve Cannon, president and CEO of Mercedes-Benz USA. "Supported by their exceptional performance, 2012 proved to be one of the most successful years in the history of Mercedes-Benz USA. I thank them for their hard work and dedication." Mercedes-Benz of St. Charles is the only Mercedes-Benz dealer in the State of Illinois to receive this prestigious award for 2012.

Top Reviewed Employees

Gene Woods

Finance Manager

5.0

View 23 Reviews

Dean Pontrelli

Service Advisor

4.8

View 51 Reviews

Mark Matuszewski

Service Advisor

4.8

View 39 Reviews

Steve Heinking

Service Director

4.6

View 24 Reviews

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Latest Reviews

January 09, 2019

"Easy to work with, had a loaner at the ready!"

- tkveton

Dean helped me out and all went very well! I would recommend this dealership and Dean to anyone interested in having their Mercedes Benz serviced!

Employees Worked With

Dean Pontrelli

5.0

November 15, 2018

"Quick stop in for repair on my fuel door"

- Mrs E

Steve is my rep and he did an excellent job at getting my fuel door replaced plus had my vehicle hand washed because of road grim I had. He was on it and got everything done on the spot while I waited. That was wonderful saving me time and an extra trip! He is all about service and fixing problems!

Employees Worked With

Steve Heinking

5.0

November 14, 2018