Mark Matuszewski
Mark Matuszewski at Mercedes-Benz of St. Charles

Mark Matuszewski | Page 2

Service Advisor

Mercedes-Benz of St. Charles

225 N. Randall Road
St. Charles, IL 60174

4.6
91 Reviews
4.6

91 Reviews

Write a Review

91 Reviews of Mark Matuszewski

February 10, 2023

Dealership Rating
Employee Rating

Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. Amazing, caring people. More

by Mark
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli , Carol Bucaro

Feb 10, 2023

Mercedes-Benz of St. Charles responded

Thanks for your kind words and for being our customer, Mark!

January 27, 2023

Dealership Rating
Employee Rating

The service staff at this deal greet you immediately, are friendly, helpful, and very professional. The service I have received so far has been excellent. I feel well cared for, and my car is getting great c More

by KLM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes

Other Employees Tagged: Gene Woods, Dean Pontrelli , Taylor Rogers

Jan 30, 2023

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer and look forward to working with you for many years to come!

November 01, 2022

Dealership Rating
Employee Rating

Professional and without reservation the best service any one can hope for and more , the people are superior. Great service!! More

by hprzekop
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Nov 01, 2022

Mercedes-Benz of St. Charles responded

Thanks for all your kind words. It's wonderful having customers like you!

August 27, 2022

Dealership Rating
Employee Rating

They have always been friendly, responsive, knowledgeable and willing to get the job done in a timely manner More

by johnjmillner
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
Yes
Aug 29, 2022

Mercedes-Benz of St. Charles responded

Glad we can help! Thanks for sharing. Your support is appreciated.

August 14, 2022

Dealership Rating
Employee Rating

Mark M was fantastic for getting the repair done as quick as possible! Truly a reputable company! More

by emolenhouse
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Aug 15, 2022

Mercedes-Benz of St. Charles responded

Thanks for being our customer!!!

June 11, 2022

Dealership Rating
Employee Rating

This is the first time I’ve brought my car in for service, a helpful technician showed me where to pull the car in, another got me squared away. Everyone so kind and efficient. I was told the fix wou More

by Abg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Jun 13, 2022

Mercedes-Benz of St. Charles responded

Glad we were able to assist in your repair! Thanks for sharing. We appreciate your support.

May 22, 2022

Dealership Rating
Employee Rating

Fantasize service! Polite and super fast! Will definitely be back! No issues and everything was addressed More

by Happy2_cu2
Customer Service
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

May 23, 2022

Mercedes-Benz of St. Charles responded

Thrilled to have you! Thanks for sharing.

April 24, 2022

Dealership Rating
Employee Rating

Dealership always provides exceptional service. I would never go to any other MB dealer for my car. More

by ecseaberg
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli , Brad

Apr 25, 2022

Mercedes-Benz of St. Charles responded

We are thrilled to have you as our customer! Thanks for sharing!

April 08, 2022

Dealership Rating
Employee Rating

Convenient, quick analysis, loaner car during service. Washed and vacuumed car as an extra perk. More

by Curt B.
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes

Other Employees Tagged: Dean Pontrelli

Apr 08, 2022

Mercedes-Benz of St. Charles responded

Thanks for sharing your thoughts, Curt! We appreciated your support.

April 04, 2022

Dealership Rating
Employee Rating

My car need same work and oil change . Dealer work on my car maybe a day and keep for another two weeks without any work on it . They are very creative with excuses why they keep a car for More

by TOM
Customer Service
Friendliness
Quality Of Work
Recommend Dealer
No
Apr 07, 2022

Mercedes-Benz of St. Charles responded

We apologize for your dissatisfaction of your service experience. Ron Neal, service manager has reached out to you to resolve any issues you may have. Again, our apologies!

Apr 07, 2022

TOM responded

Please don't make him embrace himself. He should not be in posirion to make any decision or advice costumes !!!!!! Two weeks car was in your facility and you only be able to change oil !!!!!!!

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