Mark Neitzke | Page 15

I have been coming to your place religiously and I think I can get better service some where else. Going back to my Mechanic close to my house. Justin I can get better service some where else. Going back to my Mechanic close to my house. Justin More

by JSHUNTER1987 Verified Customer Verified Customer

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The salesman was very professional and efficient. The total process from start to end was very seamless and really no pressure. This is my 4th Acura MDX with this dealership because of the sales an The total process from start to end was very seamless and really no pressure. This is my 4th Acura MDX with this dealership because of the sales and service teams. More

by peterli.3733 Verified Customer Verified Customer

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Efficient, honest, and friendly. Mark was able to work me in at the last minute, get my car taken care of and I love that he updated me as it was being worked on so I could plan my Mark was able to work me in at the last minute, get my car taken care of and I love that he updated me as it was being worked on so I could plan my work day accordingly. More

by JLBRUNNER Verified Customer Verified Customer

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My service advisor, Mark, was extremely knowledgeable and kept me posted all along the process. kept me posted all along the process. More

by LINDAJ16 Verified Customer Verified Customer

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Prompt and efficient. ..Mark is always on top of things and is great w working w my schedule! ..Mark is always on top of things and is great w working w my schedule! More

by JAYOUNG27 Verified Customer Verified Customer

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Dealership was good. Mark was great, extremely friendly. Unfortunately the problem wasn’t solved due to updates. Mark was great, extremely friendly. Unfortunately the problem wasn’t solved due to updates. More

by MDOM7 Verified Customer Verified Customer

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Service department is always great in this dealership. They are terrific at keeping me informed and taking care of things I am not even aware of. They are terrific at keeping me informed and taking care of things I am not even aware of. More

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Was greeted right away, and treated with extreme professionalism. Everyone was very nice. They all made sure i understood the issues with my car. Loved the customer service I received. Waiting was c professionalism. Everyone was very nice. They all made sure i understood the issues with my car. Loved the customer service I received. Waiting was clean with snacks available and drinks. More

by bandit523 Verified Customer Verified Customer

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They are very professional and explain their services and costs upfront so there are no surprises. costs upfront so there are no surprises. More

by jhinrichs234 Verified Customer Verified Customer

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I had a regular scheduled service planned and then all of a sudden, I began hearing a noise that sounded like it was coming from the brakes. I called the service department and spoke to Mark Neitzke. I e a sudden, I began hearing a noise that sounded like it was coming from the brakes. I called the service department and spoke to Mark Neitzke. I explained what I heard and asked if I should wait to have it looked at when I was due for my scheduled appointment in 5 days. Mark recommended I not wait and was able to have me come in later that afternoon. Mark was able to explain what was going on with the car and even took me out to the car to show exactly what was found and what needed to be done. He was very professional, clear and did not pressure me. I work with Mark often when I get my car serviced and always appreciate his honesty. I never feel like I am being pressured into service I do not need. We often prioritize what is needed now and what can wait. Because I have 165,000 miles on my car and it's 9 years old, I have worked with all of the service advisors, and they are all great. I've never had a bad experience. Mark provided a loaner and called me the next day to let me know they had completed all the repairs and I could come pick up my car when it was convenient. I only have my car serviced at Arlington Acura in Palatine because I trust them and find the quality of their work exceptional. They keep my car running like new. It's nice to be treated like I am a valued customer. More

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