Mark was very attentive; explained all the items he
recommended fixing, which were covered under warranty and which ones were not. I appreciated his thoroughness and attention to detail.
recommended fixing, which were covered under warranty and which ones were not. I appreciated his thoroughness and attention to detail.
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by carrie.martinka
Verified Customer
Verified Customer
Jan 25, 2022 -
Arlington Acura in Palatine responded
Carrie, We appreciate your business, Mark and our team looks forward to serving you again soon!
Another great service visit. Good work , attentive
service, comfortable waiting area with refreshments. They take great care of your car and you!
service, comfortable waiting area with refreshments. They take great care of your car and you!
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by JHROMZA
Verified Customer
Verified Customer
Jan 25, 2022 -
Arlington Acura in Palatine responded
Thanks for sharing your thoughts about your experience with Arlington Acura in Palatine. Mark and our team appreciate your business and hope to see you again soon!
quality service. easy in and out. communication was
great. prices too high for the service performed
great. prices too high for the service performed
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by yurizamostin
Jan 22, 2022 -
Arlington Acura in Palatine responded
We're happy to hear our team was able to serve you and demonstrate our commitment to great service. Thank you for taking the time to leave us a review, Yuriza. We'll be sure to share your comments with our team.
If there is anything we can assist you with in the future, please let us know.
Excellent service team! My special thanks to service
adviser Mark Neitzke for very professional, thorough and informative support.
adviser Mark Neitzke for very professional, thorough and informative support.
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by LM
Verified Customer
Verified Customer
Jan 19, 2022 -
Arlington Acura in Palatine responded
Thank you for the kind words for Mark and our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Best service ever!! Staff is considerate as well as
knowledgeable and I’ve never had a bad experience.
knowledgeable and I’ve never had a bad experience.
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by pattyradwanski
Verified Customer
Verified Customer
Jan 17, 2022 -
Arlington Acura in Palatine responded
Thank you, Patty, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine!
Great service. My Technician, Mark, explained everything
which was performed on my vehicle which l appreciated!
which was performed on my vehicle which l appreciated!
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by clwells49
Verified Customer
Verified Customer
Jan 13, 2022 -
Arlington Acura in Palatine responded
It's great to hear that Mark was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thanks again for choosing Arlington Acura in Palatine!
Very good service I very much happy to be visit service
Very
good service I very much happy to be visit service department thanks to be dear for me
Very
good service I very much happy to be visit service department thanks to be dear for me
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by DAVID.VAINSHTEIN
Verified Customer
Verified Customer
Jan 12, 2022 -
Arlington Acura in Palatine responded
David, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.
This dealership always goes above and beyond what is
required. I had an issue with a squeaky wheel when I went in for my oil change and they not only fixed it but took me back to the service department
required. I had an issue with a squeaky wheel when I went in for my oil change and they not only fixed it but took me back to the service department to show me what the issue was and how they were fixing it.
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by erika.jr.meller
Verified Customer
Verified Customer
Jan 09, 2022 -
Arlington Acura in Palatine responded
Thank you for your business, Erika. We appreciate you taking the time to leave us a great review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. We're always happy to help.
This dealership service department has always been fair
and make us feel like family when we take our cars here for service.
and make us feel like family when we take our cars here for service.
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by splooie87
Jan 07, 2022 -
Arlington Acura in Palatine responded
Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.
Thankful to Mark at service desk and Cashier- who was so
nice, and for helpful workers in the service department. I paid for my service with the coupon listed on the website. That coupon and the verbal diag
nice, and for helpful workers in the service department. I paid for my service with the coupon listed on the website. That coupon and the verbal diagnosis- made my visit complete. The entire process, from online appointment to text confirmation, with phone numbers and name of service helper added, is good. The 'after' service care text and any issue text made a good impression on me, as it has done so in the past. I will be back for next service in 2022.
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by MARY
Verified Customer
Verified Customer
Jan 02, 2022 -
Arlington Acura in Palatine responded
Thank you, Mary! Our goal is to make sure everyone who walks through the door leaves happy. We appreciate the kinds words for Mark. Thank you for choosing Arlington Acura in Palatine!