Mark Neitzke
Mark Neitzke at Arlington Acura in Palatine

Mark Neitzke | Page 24

Assistant Service Manager

Arlington Acura in Palatine

1275 E Dundee Rd
Palatine, IL 60074

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426 Reviews
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426 Reviews

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426 Reviews of Mark Neitzke

May 24, 2021

Dealership Rating
Employee Rating

Great job, on time and most importantly no surprises. Full disclosure on likely problems and the issue was fixed the first time and correctly. Good job. More

by drkident
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , Jeremy Hardman, Omar Shabaz

May 24, 2021

Arlington Acura in Palatine responded

Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

May 20, 2021

Dealership Rating
Employee Rating

I bought my car here after I retired from the military in 2003. I still have the same car. I wouldn’t still be driving it if it weren’t for the Service Advisors and especially Stevie, who has kept my car run More

by me
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , John Fairbairn, Jeremy Hardman, Alex Matios, Omar Shabaz

May 20, 2021

Arlington Acura in Palatine responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine. We appreciate your loyalty over the last 18 years.

May 20, 2021

Dealership Rating
Employee Rating

The Service department always provides quality workmanship. The friendly atmosphere and pleasant surroundings is also very helpful while waiting for service to be completed. Great dealership. More

by Asshur S. Lazar
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , Jeremy Hardman, Omar Shabaz

May 20, 2021

Arlington Acura in Palatine responded

Thank you for your business and this five-star review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

May 19, 2021

Dealership Rating
Employee Rating

Thank you Jeremy, Chris, Omar and Aamer. Another exceptional service. My TLX was repaired and RDX received a maintenance schedule. I always receive the best advice regarding repair options from More

by thomas8815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , Jeremy Hardman, Omar Shabaz

May 19, 2021

Arlington Acura in Palatine responded

Thank you, Thomas, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

May 14, 2021

Dealership Rating
Employee Rating

Mark is awesome. The work completed fast. I was told to be completed in a hour and half. It actually used 1 hr. The best service. More

by ZXU2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 14, 2021

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

May 13, 2021

Dealership Rating
Employee Rating

The best service department in the area!!The mechanics The best service department in the area!! The mechanics are terrific and they give me a loaner when it will take more than an hour or so. I have bee More

by LInda M
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , Jeremy Hardman, Omar Shabaz

May 13, 2021

Arlington Acura in Palatine responded

Thank you, Linda, it has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Arlington Acura in Palatine, we look forward to having you as one of our valued customers for many more years to come!

May 06, 2021

Dealership Rating
Employee Rating

Mark is the best. Friendly, professional, and extremely communicative. From start to finish, the entire experience was smooth and efficient. Can’t recommend these guys enough! More

by Matthew.R.Campobasso
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
May 06, 2021

Arlington Acura in Palatine responded

Matthew, Thank you for your very kind review. Mark and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Arlington Acura in Palatine.

May 05, 2021

Dealership Rating
Employee Rating

Simply the best group to work with whether options, quality work and the team in best I have ever dealt with at dealership including OH, IN and IL. More

by Kman
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark, Aamer Ali , Jeremy Hardman, Omar Shabaz

May 05, 2021

Arlington Acura in Palatine responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

May 05, 2021

Dealership Rating
Employee Rating

Great help by Mark, had an issue with a new car and was obviously concerned. They did more then put my mind at ease, gave me a loaner while they checked out the car, and thankfully it was just a minor fix. More

by ALIQUDSI
Recommend Dealer
Yes
May 05, 2021

Arlington Acura in Palatine responded

Thank you so much for your excellent review! We are so glad that Mark had the opportunity to work with you, and we are thrilled that you found your experience with us to be a positive one at Arlington Acura in Palatine. Please don't hesitate to reach out if you need anything else.

April 27, 2021

Dealership Rating
Employee Rating

Great team in the service department. I really appreciate their good work and help. I have been visiting this dealership since 2004 to service all my Acuras. More

by thomas8815
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes

Other Employees Tagged: Christopher Clark , Jeremy Hardman, Omar Shabaz

Apr 27, 2021

Arlington Acura in Palatine responded

Thank you, Thomas, we are very happy to have provided you with such a positive experience! We sincerely value your loyal business and look forward to your next visit.

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