Mark Neitzke | Page 3

Great Sales and Service experience with the folks at this dealership. Definitely recommend anyone looking to purchase or service their vehicle to stop in. dealership. Definitely recommend anyone looking to purchase or service their vehicle to stop in. More

by Nay Diaz Verified Customer Verified Customer

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My 2014 MDX was dead in my driveway. Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to dr Mark arranged for the dealership tow truck to come over, where the tech was able to get the car started ( in lieu of towing it) and allowed me to drive it to the service department. They immediately took my vehicle in and, within 45 minutes, had the problem resolved, and I was on my way. Mark was outstanding in helping me with this issue. The dealership is fortunate to have him on the staff. If you have an Acura, Arlington Acura is where you want to go for service. More

by Warthog1 Verified Customer Verified Customer

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Easy to get in and out. Good communication thru email, text and phone. Work done well and as expected. On time. Thorough check on everything. Good communication thru email, text and phone. Work done well and as expected. On time. Thorough check on everything. More

by ed.whetter Verified Customer Verified Customer

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Service writer Chris was great. He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall He listened to my needs, provided clear answers as to what work needs to be done, very polite, and followed up with status as I waited. Great overall experience. More

by Jeff Verified Customer Verified Customer

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Service department and work performed was excellent - as always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% su always. However, when paying for my $95 oil change!!!! the receptionist slipped me a piece of paper stating customers are now being charged a 3.5% surcharge for credit card payments. This filthy money grab is beyond disgusting. A $95 oil change is excessive enough, but surcharging this and real repair work is outrageous. This is predatory extortionism and borderline criminal. After 23+ years of die hard loyalty to the sales and service departments of Arlington Acura, they have forced me to explore alternative service and sales options over managements pure greed. More

by TSAUDIO Verified Customer Verified Customer

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Great service! Got in and out quick. Thank you Mr. Ali and crew for everything Got in and out quick. Thank you Mr. Ali and crew for everything More

by JEWELSS13 Verified Customer Verified Customer

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Great service, great communication, all work completed on time as communicated. Awesome service from Mark. time as communicated. Awesome service from Mark. More

by DKKISH Verified Customer Verified Customer

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I liked that Mark explained everything in terms I could understand. I am sure there are cheaper places to get service but I know that by having my service done at Acura it will be done correctly. I half ex understand. I am sure there are cheaper places to get service but I know that by having my service done at Acura it will be done correctly. I half expected Mark to say “if you were my mother this is what I would recommend. “ More

by LISAGINSBURGH Verified Customer Verified Customer

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Acura RDX. A very knowledgeable and friendly service team. Special tank you to Mark Neitzke for a good advice and the help. A very knowledgeable and friendly service team. Special tank you to Mark Neitzke for a good advice and the help. More

by thomas8815 Verified Customer Verified Customer

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Acura MDX . Mark from service department is very knowledgeable,thanks Mark for the help, friendly staff. Mark from service department is very knowledgeable,thanks Mark for the help, friendly staff. More

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