Mark Porcheddu | Page 36

After numerous visits to several dealerships in my area, I was unable to locate the specific Jeep model I was interested in. A good friend of mine referred me to Eric Shearn and he assured me he would find I was unable to locate the specific Jeep model I was interested in. A good friend of mine referred me to Eric Shearn and he assured me he would find the Jeep I was looking for. Within 24 hours, Eric returned my call and had located the model I wanted. Eric and Mark handled all the details and I drove my Jeep home two days later. Their customer service was excellent and far exceeded my expectations. Overall, it truly was a pleasant experience and I commend them for their honesty, attention to detail and quick turnaround time. More

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I was very pleased with the overall experience at Garavel. Mark was very helpful as my sales contact and found the best car which met and even exceeded my needs for a reasonable price. Omar was ver Garavel. Mark was very helpful as my sales contact and found the best car which met and even exceeded my needs for a reasonable price. Omar was very quick and professional in the completion of the deal. More

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Mark made what is generally viewed in life as a real pain (buying a new car) a relatively pleasant experience. He got the job done quickly and gave us what we think was a fair price. It had been 16 1/2 year (buying a new car) a relatively pleasant experience. He got the job done quickly and gave us what we think was a fair price. It had been 16 1/2 years since we last dealt with Mark and it is plain to see why the dealership has kept him around after all these years. Thank you for the great service! More

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Walking into the dealership without an appointment, I was greeted by the receptionist and directed to Mark Porcheddu, one of the salesmen who was there. He promptly greeted me and sat me down to talk about greeted by the receptionist and directed to Mark Porcheddu, one of the salesmen who was there. He promptly greeted me and sat me down to talk about my needs and my particular interests. After two minutes of talking, I realized that I was talking to a guy who was neither trying to pressure me, nor trying to feed me a line. When I told him I had interest in a used car, he didn't blink an eye and began talking to me about their cars in stock. We were able to find something in my price range on the spot and I felt so comfortable with him that we ended up signing initial paperwork almost immediately. I was so happy to not only find a wonderful and well-maintained vehicle, but also one that was Pre-Owned Certified and had very low mileage for its age. Needless to say, I enjoyed talking with Mark so much, that we actually developed a great rapport and have maintained a correspondence relationship. He was so professional, but so down-to-earth, and that was key in helping me to make a quick decision. Even after the sale, Mark was still engaged and interested in my driving experience for me and my family. At one point, I had driven all the way down to Norwich from New Britain (a one-hour drive) with my whole family (six of us) and actually forgot the key to my other car that I had intended on picking up. When Mark heard about our situation, he went to his supervisor and asked him for a special contribution to our gas fund and handed me a slip of paper entitling us to $25.00 in gas to make up for our lost fuel. I was floored and so appreciative. Even after I turned down the gesture, he insisted. This was the kind of service I thought did not exist anymore. The entire staff was courteous and the overall atmosphere of the dealership was one of low pressure and comfort. Being an hour away from the dealership is a bit unwieldy, but based on the high level of professionalism of this staff (and particularly, Mark) I will make the trip for service whenever the need arises. If I have any automobile needs in the future, I won't be going anywhere else. Truly a diamond in the rough among dealerships. I would highly recommend this business to friends, family, and strangers alike. Thanks, Mark! More

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