Mark Preston | Page 46

Best car experience Being extremely nervous about the entire car buying experience and concerned if we were going to just be sold a dream, Mr. Preston exceeded our expect Being extremely nervous about the entire car buying experience and concerned if we were going to just be sold a dream, Mr. Preston exceeded our expectations and made this the best car buying experience by far. A sense of calm, patient, transparent, honest, realistic. everything you need and would want when making a deal this important. So happy we came here and most of all, we were blessed with Mr. Preston. More

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Exceeded expectations Mark was attentive, patient and willing to answer any and all questions. He and the rest of the Infiniti team were extremely friendly. Car buying isn Mark was attentive, patient and willing to answer any and all questions. He and the rest of the Infiniti team were extremely friendly. Car buying isn’t always the most enjoyable event, but Mark made it a pleasant experience. More

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Although I showed up unexpectedly after car trouble, having decided that I needed a car immediately, Mark was so helpful and patient with me. He’s very knowledgeable about the vehicles and helped me sel having decided that I needed a car immediately, Mark was so helpful and patient with me. He’s very knowledgeable about the vehicles and helped me select and purchase a beautiful new QX80! Highly recommend! More

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Mark Preston did an excellent job of walking me through the vehicle I purchased today. He was very informative about the features and the additional options it had on the vehicle. And I'm very satisfied fo the vehicle I purchased today. He was very informative about the features and the additional options it had on the vehicle. And I'm very satisfied for my first vehicle purchase. More

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Professional and Honest Very good listener and no nonsense professional. Efficient and well versed in the vehicles. Served our country-thank you for that. An asset to the de Very good listener and no nonsense professional. Efficient and well versed in the vehicles. Served our country-thank you for that. An asset to the dealership. More

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Worst car buying experience ever. I came to this dealership because I was looking to replace my wife's 2014 Q60 that she had bought new and had just lost in a senseless accident which I came to this dealership because I was looking to replace my wife's 2014 Q60 that she had bought new and had just lost in a senseless accident which was no fault of her own. My daughter found the 2015 Q60 at this dealership while searching online and it was identical in every way to the car my wife had. I was not as well taken care of as hers but it had potential. I contacted the dealership and learned that they have fixed price and they do not negotiate. I do not like this way of dong business and decided I would just buy her a new car instead. My wife was insistent that I purchase the car at this dealership so against my better judgement I agreed. The salesman made it clear from the beginning that he was more concerned about his commission than anything else. He must have mentioned at least a dozen times that he did not want to have to split his commission with anyone. I came prepared to take the car home and was involved in an accident on my way there from my home in Chesapeake, VA. Due to the accident I was not able to make it to the dealership before it closed. This presented a problem because I had planned to purchase the car that day, spend the night at a local hotel and leave early the next morning to take the car home on a trailer that I had brought with me. The salesman informed me that he had a client that was supposed to be there at 9:00 the next morning and therefore I would have to wait until 10:00 before he could help me. He stated that he could have me in and out in about 45 minutes. I asked him if it would be possible for me to arrive at the dealership when it opened and so that I could look the car over and maybe have someone let me test drive it so that we could save some time. He said absolutely not, that he would have to split his commission with them if we did that. I was only trying to get on the road for home as soon as possible because it was going to be about 10 hours traveling and pulling a trailer with a car on it. I waited my turn and it took almost three hours before we could finally load the car and head towards home. Once I was done signing the many papers, the salesman showed up and told me that he had sent a link to mine and my wife's email addresses asking for a good referral and insisted that it needed to be completed that very day because it was the last day of the month. He never once checked to make sure that we had gotten the car loaded with out any problems. e was on to the next sale. I was given an Infiniti Certified Preowned Check list to sign as if I had actually been given the opportunity to check over the car to make sure that all 162 items listed were indeed satisfactory as they had been marked ! What a joke, and like a fool I signed it! I was just wanting to get on the road for home. I discovered later that there are several things that were checked off as being satisfactory that were far from it. Item # 113 First Aid Kit, I had inquired about this when I first looked in the trunk and was told that it was in the sales manager's office. It was checked off as being in the car and complete. I have never seen it and it never was in the car. Item # 118 Sun Visors, the clip that holds the free end of the visor on the driver's side was completely missing, I had to purchase one from an Infiniti dealer after I discovered it missing. The sun visors were checked off as being satisfactory though. Item #135 Wipers, the wiper blade on the passenger side was half broken off, of course that box was checked as being satisfactory also. I had to buy new wiper blades right away. Item 32 battery, the front rod that the battery hold down secures to was missing and so was the nut that went with it. The battery was loose, not secured and the fasteners for the shrouding that the battery cover secures to was missing all of it's fasteners. There are several other things on that list that were checked off as being satisfactory that were not. My sincere belief is that someone, probably the salesman, sat down at a desk and just went down the list checking everything off as being as it should be without anyone ever actually checking any of those items. I paid for that car in full that day and did not receive a title for it until after several phone calls and emails and almost thirty days later. I was sold a car that the dealership did not even have a clear title for. In the state of Virginia that is illegal. I am very unhappy with this dealership and would not buy another car from them if my life depended on it. Their first and foremost concern is money. More

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Wonderful experience. Mark is ensuring any things that were missed during the walk through process is being corrected. Double thumbs up. In and out in 30 minutes with a new car. were missed during the walk through process is being corrected. Double thumbs up. In and out in 30 minutes with a new car. More

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Phenomenal Experience Mark Preston is THE MAN! I contacted him from out of state via phone call about a QX80 my wife saw online. Two days later we drove three hours and pur Mark Preston is THE MAN! I contacted him from out of state via phone call about a QX80 my wife saw online. Two days later we drove three hours and purchased the vehicle.. It was SO EASY! Mark worked with our credit union and handled every detail with precision and excellence. We worried about nothing. Mark was very honest and didn’t pressure us for “extras” we didn’t need or want. He followed up with us after the purchase and immediately addressed a small concern we had. If you need a vehicle Infiniti of Gwinnett and Mark Preston are A-100!!! More

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Drill Sergeant Mark Preston was outstanding Very Nice customer waiting area. Drinks / snacks / coffee tea / TV. The salesman (Mark Preston) was very knowledgeable. The Sales Manager "Dragon" Very Nice customer waiting area. Drinks / snacks / coffee tea / TV. The salesman (Mark Preston) was very knowledgeable. The Sales Manager "Dragon" was very reasonable. The final purchase process was OK. We were tired at the end of the day. I brought the car back the following week. The dealer took care of the issues without any problems. More

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Lexus IS Mark Preston was very helpful and made the process very easy! I liked his honesty and how he answered all my questions/concerns. I also liked how opti Mark Preston was very helpful and made the process very easy! I liked his honesty and how he answered all my questions/concerns. I also liked how optimistic he was about me getting the car I wanted. More

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