"A Cinderella Story"
Let me start by saying: The group of guys who work here make an incredible team, and I am so happy that I chose their dealership to buy my next vehicle through. What started out as a frustrating situation was quickly turned into one of the most positive things that has happened for my family in a long time.
Kelvin (sales manager), Chris Heartley (sales), and Mark (Finance) all came together to compile what we've dubbed the "deal of the year". Each time I was sure that the situation couldn't get better, they made it so it did. Honestly? My face hurts from smiling.
These gentlemen were attentive, kind, funny, and compassionate. All 3 of them made it so I got to walk away with the vehicle I had my heart set on, and even stayed an hour late to make it happen.
If you're looking for a dealership that views you as more than just dollar signs, this is it. I promise you won't regret. My family certainly doesn't!
"Pleasant experience "
A big Thank you to Megan for making this a stress free experience. Your sincere compassion for myself and my husband was much appreciated. Stefanie
"Excellent treatment from start to finish!"
We were specifically looking for a new Sorento to replace an older car. James met our needs as we looked at different models. His patience helped us make a smooth transition into this brand-new car.
"Great experience! "
We bought a used car from the delarship. We had Alan Hansen as a salesmen and he was very friendly! He was willing to work with us on the price and provided us with great customer service. I would recommend the delarship and Alan!
I drove in, a recently purchased vehicle, from another dealership for repair and was very unhappy with my purchase. I also did not want to return to that dealer, as I was very unhappy with all the problems I incurred. When I arrived at Kia of Concord, Sharlene, could see my sadness and sensed something was wrong and sat down went me, taking time to listen to my situation. She went out of her way to help me feel better by assisting me in finding a more reliable and safe car. Shane was most welcoming and made me feel like a part of the Hendrick family. He was so knowledgeable with any questions I had. I left that day feeling like I made a few new friends. I cannot say thank enough to all those employees involved that day and for helping me out and making my day brighter!!
"Alan is THE man to see!"
After looking at another lot next door and being very disappointed in the professionalism at that dealership, we left and decided to go to Kia. I purchased a used vehicle off the Kia lot about two years ago and I absolutely love it so I figured it was worth a look around again. Within 3 minutes of pulling onto the lot, we were met by a very nice gentleman named Alan Hansen. We explained our situation and needs to him. He immediately asked us to park the van because he could help us and he would be RIGHT back. We pulled into the parking space and he was already back, and prepared with his paperwork, before we even got all the way out! This was so nice because it was pushing 100 degrees outside and he was trying his best to get us to all the vehicles that fit our needs before we got hot and ready to stop looking. He was SO honest with every vehicle he showed us. That truly stood out a lot to us. He was very knowledgeable, personable and proactive. He made sure he was fulfilling our wants and needs with every vehicle we viewed on the lot. He did not attempt to sway us into other directions and he did not push us any further than we could handle money-wise. He made sure to break the prices down and estimate add ons so that we knew we were in good hands with our budget and he was not hiding anything. He was quick, but gave all important information on each vehicle and did not rush us in the least. We went through everything on the Kia lot and didn't find THE one. Alan didn't give up though. Determination set in. He asked us to come inside and look at a few more. We followed him inside and he hopped on the computer. After an hour of searching, he found the truck. We were skeptical but he RAN to the lot next door that we had a tough time with, and he was back in 5 minutes with a beautiful black truck we thought we would never own. He asked us to hop inside, knowing we were going to love it. He was absolutely right. We bought it on the spot. He got the price right, the vehicle right, and his personality was wonderful. We are SO in love with the new truck and we are so grateful we came across Alan. THANK YOU ALAN!!!! We appreciate you and we will refer you to EVERYONE! Keep on keepin' on! You're awesome!!- Jenn & Mike
- Miss T
I’ve never experienced such GREAT customer service! I walked in so undecided and walked extremely happy! Everyone took care of me! Thanks to my KIA team exspecially Shane Watson gonna miss harassing you Shane but thanks a million!
We loved working with Adrienne! She was wonderful and helped us every step of the way! It was a very smooth process! We would recommend Kia of Concord to all of our family and friends!
"Job Well Done"
Shane was awesome, very knowledgeable and extremely helpful! He didn’t come to me as a sales person more like a good friend! Mark was also very helpful this is my second time working with him and hope to work with him again in the future!
They worked as a team and got the results we were looking for. I would recommend that anyone who thinks they can't to give it a shot, I did and I am a happy customer!