Mark Schofield | Page 2

Chapman Motorcars of Tucson dba/ Mercedes Benz of Chapman Motorcars of Tucson dba/ Mercedes Benz of Tucson Since December 2019, my vehicle has been in the care of Mercedes-Benz of Tucson for repair Chapman Motorcars of Tucson dba/ Mercedes Benz of Tucson Since December 2019, my vehicle has been in the care of Mercedes-Benz of Tucson for repairs. There are no words that could begin to describe the frustration and lack of trust that has developed in the past 83 days (yes – they have had my car for 83+ days). I have been without my vehicle for what was supposed to be a simple repair with a check engine light notification. My initial costs started at $700 then escalated to a whopping $1400+ then skyrocketed to $8900+ and now sits at an astronomical $11,000! Oddly, in my opinion, the jump in cost came upon learning that my vehicle was under warranty. As well, I have requested copies of the tech notes and/or service records to explain the significant increase and detailed changes in findings from December to today. I was denied copies on at least (3) occasions – from my service advisor and “Client Relations Manager”. As of today, 2/24/20 I have not received any terms of the repairs in writing. As a customer service professional, I understand the ebb and flow of servicing customers. This situation hits a new level (progressively downward). As well, I am not a creature of social media, but this situation has caused me great stress and frustration (and a little embarrassing). I do not trust this establishment and as of today, see no positive end in sight for me. #Beyond the pale V Yarber Oro Valley, AZ More

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Outstanding Service My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. The My deep appreciation and gratitude to Jill and Mark Schofield for arranging the speedy repair on my car and working me in on a very short notice. They were both very courteous and professional and deserve a special thanks for a job well done. Thank you, H. Stanisch More

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Mark is a down to earth guy! Took my Mercedes in for cosmetic damage in the interior of the vehicle. Mark made things happen, getting my problem solved with expertise. Thank you M Took my Mercedes in for cosmetic damage in the interior of the vehicle. Mark made things happen, getting my problem solved with expertise. Thank you Mark More

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rear brake replacement Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI Fast work to do rear brakes, priced fairly, Mark the service advisior kept me posted. Offered a loaner, I declined since I worked out of a quiet WI-FI room. Model dealership, I bypassed 2 closer ones to come here and will return. More

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Give Mark a raise Mark is really great at taking care of my car, and I also really appreciate how patient and kind he is with my wife Barbara Mark is really great at taking care of my car, and I also really appreciate how patient and kind he is with my wife Barbara More

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Mark is extremely professional to work with I have had to pleasure of working with Mark Schofield the past 5 yrs. He is professional and honest. He has been without a doubt the best service man I have had to pleasure of working with Mark Schofield the past 5 yrs. He is professional and honest. He has been without a doubt the best service manager I've worked with in my 30 yrs of driving a Mercedes. More

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Excellent service My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in gett My service advisor (MARK) provided great excellent service ensured service issues were resolve on time and correct. Mr. Stark supported Mark in getting my vehicle work completed. To emphasize excellent service was provided. More

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Buy a Mercedes from Mercedes of Tucson! I would recommend buying a Mercedes from this dealer, if no other reason than the excellent service department. This dealership genuinely cares about I would recommend buying a Mercedes from this dealer, if no other reason than the excellent service department. This dealership genuinely cares about it's customers. They are honest and service oriented in every way. More

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excellent I have taken my Mercedes-Benz E350 for different issues and he has always helped, understand and solved all the issues with my vehicle. I highly recom I have taken my Mercedes-Benz E350 for different issues and he has always helped, understand and solved all the issues with my vehicle. I highly recommend Mark Schofield. Thank you, Ramon Torres More

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Undeniably the best service advisor at Mercedes - I have owned my Mercedes for many years and although it is older that what you normally see coming in and out of the dealership, my service advisor M I have owned my Mercedes for many years and although it is older that what you normally see coming in and out of the dealership, my service advisor Mark Schofield has always treated me with the utmost courtesy and respect. He goes out of his way to get things done fast and efficiently and is very knowledgeable. He genuinely cares and that is important to me. Mercedes is lucky to have such a outstanding team member. More

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